Whats wrong with Amazon Customer Service nowadays....

@A2Zdeals wrote:

@Plato wrote:

@A2Zdeals wrote:

@Plato wrote:

Comical Thread

बुलाये जो चार यार मैंने सहारे के लिए,
ख़ुशी-ख़ुशी आके मेरा जनाज़ा उठा दिए|

@saymyname @gambitrite
@Alpha.Barood @A2Zdeals

कभी बेकसी ने मारा, कभी बेबसी ने मारा
गिला मौत से नहीं है, मुझे ज़िन्दगी ने मारा

Yeh toh Bahadur Shah Zafar ki hai

kahan ise zafrani pulav bata rahe hai miya, yeh Kishor da saab ki gaayi hui behatarin gazal hai, rajesh khanna saab pe screen played hui

movie : alag alag

Unka gaaya ek aur gaana aapki khidmat me pesh hai janaab, yeh bhi behad umda hai

दुश्मन ना करे दोस्त ने वो काम किया है उम्रभर का गम हमें इनाम दिया है

@Alpha.Barood

सही है, मुझे याद आया ये ना किसी की आँख का नूर वाला…बेकसी की वजह से

पए-फ़ातेहा कोई आये क्यूँ, कोई चार फूल चढ़ाये क्यूँ
कोई आ के शम्मा जलाये क्यूँ, मैं वो बेकसी का मज़ार हूँ

हा हा अम्मा जान के धागे में शायरी, बहुत नाइंसाफी है ये

@rajrocks bro dis is wat i can see in my order section link which u sent…
http://m.imgur.com/5...lH
Der is not option to resend tried different device/browser/laptop as well…
@A2Zdeals thanks for suggestion tried same thing but out of 8-9 pending gvs only 1 of dem was sent by dem…other all gvs still pending nd always wasting time…
Thanks to both of u kp…

@Bhaveshdave wrote:

@rajrocks bro dis is wat i can see in my order section link which u sent…
http://m.imgur.com/5...lH
Der is not option to resend tried different device/browser/laptop as well…
@A2Zdeals thanks for suggestion tried same thing but out of 8-9 pending gvs only 1 of dem was sent by dem…other all gvs still pending nd always wasting time…
Thanks to both of u kg…

seems tech issue. mail them this screenshot.

@rajrocks wrote:

@Bhaveshdave wrote:

@rajrocks bro dis is wat i can see in my order section link which u sent…
http://m.imgur.com/5...lH
Der is not option to resend tried different device/browser/laptop as well…
@A2Zdeals thanks for suggestion tried same thing but out of 8-9 pending gvs only 1 of dem was sent by dem…other all gvs still pending nd always wasting time…
Thanks to both of u kg…

seems tech issue. mail them this screenshot.

Already did bro but dey are always busy repeating same things so gev up after 1 mnth fight seems der is some problem wid der egift orders…
Check another one
http://m.imgur.com/4...i8

@Bhaveshdave wrote:

@rajrocks wrote:

@Bhaveshdave wrote:

@rajrocks bro dis is wat i can see in my order section link which u sent…
http://m.imgur.com/5...lH
Der is not option to resend tried different device/browser/laptop as well…
@A2Zdeals thanks for suggestion tried same thing but out of 8-9 pending gvs only 1 of dem was sent by dem…other all gvs still pending nd always wasting time…
Thanks to both of u kg…

seems tech issue. mail them this screenshot.

Already did bro but dey are always busy repeating same things so gev up after 1 mnth fight seems der is some problem wid der egift orders…
Check another one
http://m.imgur.com/4...i8

then only one option is to ask them to cancel the gc n ask for refund

Guys,

Thank you all for commenting on this thread. Overwhelmingly negative feedback (16 negative out of 18; still wondering about 2 positive votes ) implies that I didnot handle the discussion with Amazon well and I was wrong though I thought otherwise. It also helps me in pondering on a few things:

Trust: Some people highlighted the trust factor. What if I had used the pen and then try to return it. While I havenot and had I the same intention I could have done the same and returned it within return windows, however it really points out one important factor which is really missing in India i.e. trusting others for face value. Maybe I am old fashioned and need to move ahead with times

Concentration: Apart from a very few people, most of the people commenting didnot even realize the issue that I wanted to discuss – the behaviour of customer care guy in abruptly ending the discussion. Instead most of them focussed on other issue like return. I had already highlighted that many a times resolution has not been to my liking and that was not the issue. Anyway in todays world of instant news. whatsapp, facebook, instagram etc etc, I feel it is really important to concentrate on the real issue. Will keep this in mind

Sanctimonious: It also gave me a feedback on not being sanctimonious. Like many people on DD would jump at word “Loot”; use multiple accounts and refer and earn to earn money meant for promotion for new users but at the same time give gyan on not to loot Amazon / Other shopping sites as if my returning the Pen is symptomatic of all the problems of e-commerce. Anyway will keep it in mind to be not like it in future when dealing with problems being faced by others

Trolling: Of course no one would like to get trolled. In this thread I also felt like trolled, realized how it felt like being called names that you arenot; and judged by someone who doesnot even know you . Made me realize that I also may have trolled people when passing judgement on them. Thanks guys for making me realize about the negativity of trolling

Reasonable guys / Fun: Thanks all the guys who did support me for whatever reason ( I still really dont know who are the 2 guys who voted positively and for what reason ) and those who found time and energy to make funny comments and keep the mood light

Once again thank you all for commenting on the thread and making me realize where I was wrong

@rainmaker wrote:

Guys,

Thank you all for commenting on this thread. Overwhelmingly negative feedback (16 negative out of 18; still wondering about 2 positive votes ) implies that I didnot handle the discussion with Amazon well and I was wrong though I thought otherwise. It also helps me in pondering on a few things:

Trust: Some people highlighted the trust factor. What if I had used the pen and then try to return it. While I havenot and had I the same intention I could have done the same and returned it within return windows, however it really points out one important factor which is really missing in India i.e. trusting others for face value. Maybe I am old fashioned and need to move ahead with times

Concentration: Apart from a very few people, most of the people commenting didnot even realize the issue that I wanted to discuss – the behaviour of customer care guy in abruptly ending the discussion. Instead most of them focussed on other issue like return. I had already highlighted that many a times resolution has not been to my liking and that was not the issue. Anyway in todays world of instant news. whatsapp, facebook, instagram etc etc, I feel it is really important to concentrate on the real issue. Will keep this in mind

Sanctimonious: It also gave me a feedback on not being sanctimonious. Like many people on DD would jump at word “Loot”; use multiple accounts and refer and earn to earn money meant for promotion for new users but at the same time give gyan on not to loot Amazon / Other shopping sites as if my returning the Pen is symptomatic of all the problems of e-commerce. Anyway will keep it in mind to be not like it in future when dealing with problems being faced by others

Trolling: Of course no one would like to get trolled. In this thread I also felt like trolled, realized how it felt like being called names that you arenot; and judged by someone who doesnot even know you . Made me realize that I also may have trolled people when passing judgement on them. Thanks guys for making me realize about the negativity of trolling

Reasonable guys / Fun: Thanks all the guys who did support me for whatever reason ( I still really dont know who are the 2 guys who voted positively and for what reason ) and those who found time and energy to make funny comments and keep the mood light

Once again thank you all for commenting on the thread and making me realize where I was wrong

Vu

If op can go up to this length for Rs 95 pen
for colour change ? ( refusing 50 GC too).

@Achilles
I think he should be given a compensation of Rs 1000 for wrong delivery like pepperfry.
What if it was wrong medicine ?

@asoka

Op is expecting accuracy like Piolets, who Dont hesitate to produce fake fitness certificates even if they are drunken.

@no fpd

If I would also on the cc, certainly i can’t handle this shit. Certainly needs another job.

I have ordered laptop the. EBay and could not make claim within 1 month window. I have to suffer for that.

@BUTTERFLYBOY
@farzimaal @sheetalvarunyadav2223

IMO , there r better things in this world than this thread ?

@rainmaker wrote:

May I know why the red tomato????

tomato hahahahahaha

bhai, DD pey aaya hey to khaali haath kyu jaayega. shayad ye hi soch k diya hoga…

shukar maan k tamaatar blue nai meela

OP ko rain rona pasand hai

@OP chill bro leave it. The amount of time u r wasting behind this, u could hv earned some money from amazon using some popular tricks. I lost around 8K for not checking the item within the return period @SD but not fought with them. ur time will also come, aaj nahi to kaal.

@admin Please lock this thread. It has served its purpose and lived long enough.

@G@urav wrote:

Why So Judgemental…..lage garyane/galiyane, OP Amazon ko , baki OP ko….Bhai Civil Discussion hai Insano ki tarah baat karo.

@all : Though OP seems incorrect/unjustified wrt Amazon look at his way of addressing fellow dimers inspite of being heckled around . Much appreciated.

PS : In the backdrop of Gali-Baaj(s) (who might think its cooler/ok to abuse people when they sound incorrect/stupid from their POVs)

Check the tone of my previous posts in this thread. That’s because OP is one of the very few sensible dimers I have come across. Had it been someone else, do you think I would have written in such a decent manner?
His post above is proof of my statement.

@rainmaker The reason I didn’t address your primary issue of their cc being a bit stubborn was because it had already been touched upon by @ranjithsai01 . It’s obvious that they have been advised by the management not to go out of the way to assist customers because of terrible misuse of their policies. Hope you already got that point from the discussion so far. It’s always better to remain cautious with any online store however great their service has been. This is India, so things get worse anytime.

@no fpd wrote:

OP ko rain rona pasand hai

@OP chill bro leave it. The amount of time u r wasting behind this, u could hv earned some money from amazon using some popular tricks. I lost around 8K for not checking the item within the return period @SD but not fought with them. ur time will also come, aaj nahi to kaal.

what tricks are you talking about ?
enlighten me as well

@Magus wrote:

@G@urav wrote:

Why So Judgemental…..lage garyane/galiyane, OP Amazon ko , baki OP ko….Bhai Civil Discussion hai Insano ki tarah baat karo.

@all : Though OP seems incorrect/unjustified wrt Amazon look at his way of addressing fellow dimers inspite of being heckled around . Much appreciated.

PS : In the backdrop of Gali-Baaj(s) (who might think its cooler/ok to abuse people when they sound incorrect/stupid from their POVs)

+1

Check the tone of my previous posts in this thread. That’s because OP is one of the very few sensible dimers I have come across. Had it been someone else, do you think I would have written in such a decent manner?
His post above is proof of my statement.

@rainmaker The reason I didn’t address your primary issue of their cc being a bit stubborn was because it had already been touched upon by @@ranjithsai@@ . It’s obvious that they have been advised by the management not to go out of the way to assist customers because of terrible misuse of their policies. Hope you already got that point from the discussion so far. It’s always better to remain cautious with any online store however great their service has been. This is India, so things get worse anytime.

@Magus & @G@urav

Thnks for your comments though only I know that I dont deserve these

See I agree to an extent to your point about misuse of policies. Trust is very important in any society. Infact if you read about the great civilizations / superpowers in ancient and recent times, it is clear that apart from hardworking people in these nations / societies they had trust, faith and sense of fairness in individuals (of course, exceptions are everywhere). In ancient times we used to have concepts of Dharma and Karma which were lost over a period of time resulting in such a misery to us over last millenia. To succeed or even dream of becoming a recognized power, Indians also need to have the same script – Hardwork, trust, sense of fairness and concentration (new requirement in today’s digitalized world )

@rainmaker wrote:

@Magus & @G@urav

Thnks for your comments though only I know that I dont deserve these

See I agree to an extent to your point about misuse of policies. Trust is very important in any society. Infact if you read about the great civilizations / superpowers in ancient and recent times, it is clear that apart from hardworking people in these nations / societies they had trust, faith and sense of fairness in individuals (of course, exceptions are everywhere). In ancient times we used to have concepts of Dharma and Karma which were lost over a period of time resulting in such a misery to us over last millenia. To succeed or even dream of becoming a recognized power, Indians also need to have the same script – Hardwork, trust, sense of fairness and concentration (new requirement in today’s digitalized world )

@saymyname wrote:

LOL yeah there CC is acting strange nowadays.. Not that I ordered somehting recently but I remember this past may.. one of the CC made a mistake in calculating the percentage so I just pointed out to him (since both the % number and the result number were there and I got confused). The CC replies to that, sorry I am weak in Maths that’s why I am here

CC: @Magus @A2Zdeals @Plato @Alpha.Barood

@Alpha.Barood wrote:

@Achilles
I think he should be given a compensation of Rs 1000 for wrong delivery like pepperfry.
What if it was wrong medicine ?

Remember ? If not see

From: Sxxxxxi [mailto:[email protected]]
Sent: 19 November, 2012 6:37 PM
To: Barood
Subject: Pepperfry Order Cancellation.

Dear Barood AFTER FOUR PM,

This is with reference to your Order No: (100xxx06-HOxxxxx3) with www.pepperf...om

We are extremely sorry to inform you that the item you had ordered is no longer in stock with us and therefore we had to cancel this purchase.

We appreciate the time spent by you in choosing the product and placing the order and sincerely apologize for the inconvenience.

We are refunding the order value of the product to you by way of PepperPoints and as a token of our appreciation for your valuable patronage, it also includes an additional 300 PepperPoints over and above the order value.

( 530) PepperPoints have been credited to your account against this cancellation.

These can be used on any purchase of a minimum of Rs.15 more than the PepperPoints amount.

These Pepper Points are valid for 15 days and can be used only with online modes of payment. For other terms and conditions please refer to our FAQ section.

Once again, please accept our sincere apologies for cancelling your order and we hope you will continue to shop on Pepperfry.

For any further queries you may contact us on [email protected] , chat with us or call us on India:- 022 6141 7379/ Rest:- +91 22 6141 7379.

Best Regards,

Team Pepperfry.

@rainmaker wrote:

@Magus & @G@urav

Thnks for your comments though only I know that I dont deserve these

See I agree to an extent to your point about misuse of policies. Trust is very important in any society. Infact if you read about the great civilizations / superpowers in ancient and recent times, it is clear that apart from hardworking people in these nations / societies they had trust, faith and sense of fairness in individuals (of course, exceptions are everywhere). In ancient times we used to have concepts of Dharma and Karma which were lost over a period of time resulting in such a misery to us over last millenia. To succeed or even dream of becoming a recognized power, Indians also need to have the same script – Hardwork, trust, sense of fairness and concentration (new requirement in today’s digitalized world )

Yeh chindi chor jo oversmart bante hai woh sirf Amazon, FK, SD ko hi nahi thagte, age jaake woh tumhe, mujhe, unki aulad ko bhi thagenge

As I’ve said in the past, it’s not just the babus, gunde or piliticians that are to be blamed for our bad rep as a nation it’s a fricking epidemic amongst natural citizens

@$hubham wrote:

@rainmaker wrote:

@Magus & @G@urav

Thnks for your comments though only I know that I dont deserve these

See I agree to an extent to your point about misuse of policies. Trust is very important in any society. Infact if you read about the great civilizations / superpowers in ancient and recent times, it is clear that apart from hardworking people in these nations / societies they had trust, faith and sense of fairness in individuals (of course, exceptions are everywhere). In ancient times we used to have concepts of Dharma and Karma which were lost over a period of time resulting in such a misery to us over last millenia. To succeed or even dream of becoming a recognized power, Indians also need to have the same script – Hardwork, trust, sense of fairness and concentration (new requirement in today’s digitalized world )

I empathize with you but you have to admit it’s largely/mostly your fault. What I do, at times, when Amazon CC irritate me is that I don’t end the chat seesion, unlike what some others have said they cannot terminate it unless it’s been idle for 5mins. So if I want to get in touch with a supervisor I almost always get in touch with him, you have to have free time to go into a pissing war even with Amazon’s CC. I do however check virtually all my online shopping packages when they’re delivered, because of the reasons you listed. The thing is with people sending duplicate electronic items or even stones (earlier) via return shipping even Amazon has had to turn a new leaf in India, as compared to their other ventures.

Yeh chindi chor jo oversmart bante hai woh kevil Amazon, FK, SD ko hi nahi thagte, age jake woh tumhe, mujhe, unki aulad ko bhi thagenge

As I’ve said in the past, it’s not just the babus, gunde or piliticians that are to be blamed for our bad rep as a nation it’s a fricking epidemic amongst natural citizens

Regarding Fault, I have already accepted though not from my heart.

Regarding the epidemic, again I agree with you. It worries me that this problem is not limited to a few people but it is endemic in our system. Which is what is really needed to be changed. Maybe when people will have more resources, their need to cheat will reduce and then maybe we can again start trusting each other and the system

@rainmaker wrote:

Regarding Fault, I have already accepted though not from my heart.

Regarding the epidemic, again I agree with you. It worries me that this problem is not limited to a few people but it is endemic in our system. Which is what is really needed to be changed. Maybe when people will have more resources, their need to cheat will reduce and then maybe we can again start trusting each other and the system

The one thing that you can take to your grave is your honesty & a lifetime of trust is more than all the combined wealth of this world, too bad people are too sick to see this, but more importantly they wish to be this (greedy) way is more sickening!

@$hubham wrote:

…

As I’ve said in the past, it’s not just the babus, gunde or piliticians that are to be blamed for our bad rep as a nation it’s a fricking epidemic amongst natural citizens

@$hubham wrote:

…
The one thing that you can take to your grave is your honesty & a lifetime of trust is more than all the combined wealth of this world, too bad people are too sick to see this, but more importantly they wish to be this (greedy) way is more sickening!

+1

@Magus wrote:

@$hubham wrote:

…

As I’ve said in the past, it’s not just the babus, gunde or piliticians that are to be blamed for our bad rep as a nation it’s a fricking epidemic amongst natural citizens

@$hubham wrote:

…
The one thing that you can take to your grave is your honesty & a lifetime of trust is more than all the combined wealth of this world, too bad people are too sick to see this, but more importantly they wish to be this (greedy) way is more sickening!

+1

@MovieSeeker wrote:

Did anyone say people should be honest?

@rainmaker You probably haven’t checked MovieSeeker’s thread.

@MS Please share the link.

Atleast they are giving u 50 gc, for ur fault

@Magus wrote:

@MovieSeeker wrote:

Did anyone say people should be honest?

@rainmaker You probably haven’t checked MovieSeeker’s thread.

@MS Please share the link.

Compared to what happened to him, my problem doesnot even count
@MovieSeeker I can only sympathize with you. Hope it gets resolved soon in your favour

I believe amazon exec is absolutely right. If their return period is over, they can’t do anything. But still he offered you 50rs gv… It is totally our fault if we are not checking our ordered product within time period. They are shipping thousands of parcels everyday, these kind of silly mistakes happens sometimes.. So try to understand from their perception as well.. They are not sellers they are just mediator… If return period is over.. their is nothing anyone can do…