Why people who buy ONLINE deals considered second grade customers?
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This is so much commonplace.
I fail to understand why many establishments consider people who are coming with deal vouchers bought online as second grade customers ?
We buy deals from Nearbuy, Littleapp, Cleartrip local etc for saving as well as convenience and,
→ We are made to wait longer at fine dining places.
→ Reservations are not given even while calling 24 hours in advance (at times)
→ Front desk of restaurant gives strange looks and is not as welcoming as people trowing oodles of cash at them
→ Made to wait longer than other people because they don’t know how to redeem the deal
→ Refused to provide service citing they are closing down or they are facing unexpected rush (for no booking required places)
Any remedy to escape this harassment?
I took my friends to this place called Indian Grill Room on Golf Course Road, Gurgaon which had better than awesome reviews (Especially courteous staff).
And I was told that I came late, though the voucher said 7pm-11pm is open timing for my reservation on that day.
Finally had to plead to them to let us dine since we were really excited and hungry at the same time.
If they don’t want to provide same quality of service then why should they give out these deal vouchers?
Worst part about yesterday’s experience was when the front desk called us by name DEAL VOUCHER WALE LOG aajao idhar khare ho jao ! 
Deal Wiki
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Last updated by: VaibhavJain
YE BIK GAYI HAI GORMINT!!
You are right, no need to purchase vouchers, directly go to there and get what you want.
You can get better deal (really worth deal without discount)
Nearbuy and little deal prices are anyways matched. We buy when there is a discount on those
You would not see that in national merchants . Think it’s more of a Delhi NCR thing. Faced a somewhat similar situation in Hauz khas
True !!
These restaurant chains start these offers to get customers
But..their staff has usually no clue about these things and they are not trained about these things. They think we are here to have freebies
True. Classic example is hotel bookings. The hotel actually knows how much did you pay. I recall a lot of complaints during Oyo deals.
Someone had complained about a service in Oyo and the reply he got was " itne mein jo mil Raha hai khush raho"
Worst part about yesterday’s experience was when the front desk called us by name DEAL VOUCHER WALE LOG aajao idhar khare ho jao !
Yeh to hadd hai
Iska Matlab yeh hai ki paisa bachana gunah hai
We are cheap poor helpless people & they treat as banks treat low loan people
(abuse) Mallya type people run away, enjoy with 8000 9000 chores, they can’t even shit about it & harass poor guys
.
Availing offers is really headache
Instead of treating it as gain in footfall, they consider us as liability
Muft me aaye hai kya
.
Meru drivers create fuss about discounted rides
Ola, Uber drivers due to their different incentives never bother
.
Technology is moving fast, gaining innovation
But usage of it lacks momentum
.
@19FemaleGurgaon
It is too embarrassing when we avail such offers
Even if we get 100% cb from little or nearbuy – the cb hit is not taken by the merchant but by the site. So don’t understand what the fuss is about.
Always thought its ncr problem.
Seems like a pan India thing.
They put themselves on the sites just because others are there too and not bcoz they understand the benefit.
Worst part about yesterday’s experience was when the front desk called us by name DEAL VOUCHER WALE LOG aajao idhar khare ho jao ! – epic 
ye wali baat bhai ko jyada pinch kar gyi , might be he visited there with girlfriend and that guy spoiled his show off in love with just single line – deal wale idhar aa jao . like bpl wale idhar aa jao , ration card wale idhar aa jao .
only way is the way u talk to them n deal. and if required always pass on few bucks while doing handshake 
This is coming from u, i never expected this from u. He didn’t bought the voucher free of cost he paid for it, and if he have to bribe them whats the use of getting voucher deal.
horrible
People like u who motivate those looser working out there.
Stop avoiding and start to register complains with a complain no. …. it’s always work to teach them a good lesson as Higher authorities are clueless about such behaviour… so they act immediately if we complain…
Personal experience at Easyday store as well as Lal path lab …
Agreed. Same happens in Mumbai area. I remember little deal for ice cream which was valid till 5.00 pm and we reached at 5.15 and they denied the deal.
Even if you book anything from bms or movie app portal dey deny any changes (Pepsi replacement with Miranda)
Same goes for online order using zomato or swiggy when we avail huge discounts.
+1
There is always a feeling that deal voucher people come to have things for FREE !
What they dont understand is that At times it is NOT free ! 
I have had good experience at Country Inns, they are totally professionals but ask for deal hardcopy.
At Marriott it was worse when they refused me having buffet lunch after sitting in restaurant since it was Pre Holi day! 
Well i have never face any issue at restaurant. Generally i purchase buffet lunch or dinner from dineout,liitle nd nearbuy nd the restaurants i have visited staff was courteous. Once i had visited for shooting nd the guy there said i will give u the deal at same price just don’t purchase it through little as it increases their work 
Never faced such problems in Bangalore too.
I went to a hotel for availing biryani deal and owner offered me Biryani for same price on Little if I plan to come again…
Even in Hyderabad there was no difficulty in reserving tables even in peak time…
I remember old crownit days when dey use to market there app saying
Vouchers valid on xxxx days only or voucher valid for xxx amount / qty.
Why be in doubt. Order whatever you want with no restrictions and we would give cb in forms of crown and so on…
Sad But True.
Never faced any such issue with restaurants in Hyderabad at least. Same goes with my few experiences in Bangalore too.
You’re a pro bro
@19FemaleGurgaon — he @19MaleGurgaon will answer ur query
One Waiter to another… Yeh dono voucher wale hain. Tip nahi denge… Serve accordingly… 
Have been there.. esp little and nearby vouchers.. they even serve differently for those with vouchers.. so stopped buying them all together
Post this on quora and tag Ankur Warikoo, Kunal Shah and few more important coupon guys. And do post a review of that restaurant on Zomato and Trip Advisor.
“DEAL VOUCHER WALE LOG aajao idhar khare ho jao " ye bolte hi pure paise muh p marne the uske..what a wuss :p
and the voucher would not have been used.
You would need to visit the place again and hear the guy make the statement again.
Never had problems in Bengaluru atleast… Carry the vouchers with some attitude too… 
Or even better, ask you girlfriend/wife to give the voucher… It always works.
We are Dimers- Saving in our blood! Just give your review from where you purchased voucher. Sab Sahi ho jayenga ye log. #Nachoo
ok Nachoo
I think most good restaurants have feedback option. You can always ask the waiter for the feedback diary. If that’s not available, send your feedback to their email ids. If even that’s not possible, social media is your friend.
I don’t think that these people will change without understanding that what they are doing is wrong.
@19FemaleGurgaon Right on! Thanks for creating this thread.
I had a similarly bad experience at one 3/4-star restaurant. When I almost threatened the manager with my Tripadvisor reputation and the inevitable negative rating for his establishment and himself, he confessed and told me that they usually only get college students with “Groupon” vouchers so they aren’t used to seeing “premium/well-to-do” customers with vouchers.
For a few seconds, I was shocked at the underlying discriminatory nature of his thought process. Then I gathered my thoughts and tried my best to explain to him that “Groupon” (Nearbuy/Little) are discovery platforms without which people like me would not even hear about their relatively new niché establishments. So rather than treating us with a second-tier service, they should strive to make the visit as pleasant for voucher customers as possible. I told him that it’s the “voucher customers” who are actually most active in online reviews/ratings and have the power to make or break their businesses.
I suggest everyone who gets a bad experience because of visiting a restaurant/spa/salon with a voucher to educate the managers about the same. We should also make it a point to leave either a positive or a negative review on all the major platforms depending on our experience to fix their attitudes and discriminatory nature. Remember, we have the power to do so, at least in this case!
Thanks for the meaningful reply.
That’s the remedy I took, I told him (front desk guy at Indian Grill House) that I am Google Local Area Guide and Level “X” reviewer on Tripadvisor.
But he was not listening a word of mine. It was Friday evening and hence a crowded day.
All he replied was that they will be able to provide a table to three of us only if there is no “cash paying” guest coming.
And worst part was that it was a Cleartrip Local booking which has to be redeemed the same day.
Essentially, I think they treat people coming with vouchers a burden. But you have correctly pointed out we are the people who can make or break their business by actively reviewing online.
I was actually shy since I didnt tell my friends that I am carrying any voucher, because sad part is that even my friends would have thought I am giving them a treat for free ! 
Treating it as a one-off exception, I would continue to use the service but we all should complain through the right channel if treatment is not justified. 
__________________________________________________
Funny part is that this restaurant is just next to Nearbuy headoffice and almost opposite to Zomato headoffice.
Instead complaining here online, why didn’t you rant it then and there? Create a scene, why not can you not make your voice herd there?
@A2Zdeals Not sure what factors affect but from what I see in the comments here the issue seems to be prominent with upscale restaurants which I generally not go to much unless and until the occasion calls for it.
@DealSeeker very well said and pointed out. Of the very few experiences I have at dining outside even I realised that if a restaurant/manager has the zeal to improve the customer’s experience they are all ears for suggestions and improvements. Whenever I have an experience to share, good or bad, I do ensure I give the feedback.
Also, at least for Hyderabad, I hardly see any great restaurants in Nearbuy/Little so may be the restaurant managers are already aware that the crowd coming with vouchers are their potential customers to spread out a good word.
totally agree!! so the solution I found is to select a restaurant where u have less crowd any day u visit. I have take my office team to lunch from Cleartrip vouchers and faced no problem another solution is to buy items such as std. thali for restaurants. they will server normal and go away. anything extra I pay. 3rd solution take printout and handover as soon as u reach there. let then take that print and do whatever they want to do with it instead of making anyone stand in the counter till they redeem.
तू लड़का बनकर गया होगा पक्का
Ek baar 19 female Gurgaon
की अदा दिखा देता तू तेरे को Deal वाले लोग नहीं
बल्कि मैडम पहले आप आइए बोलते
@19FemaleGurgaon The front desk people and the servers are usually neither aware of the consequences of pissing off a top rated reviewer nor are even aware of how and where we get the vouchers from.
As you have rightly mentioned, like many in even our own groups, the front-desk staff/servers equate vouchers with freeloaders. So don’t lessen the importance of our reviewer credentials by dropping it on ignorant people. Always ask for the manager and then escalate it that way.
You have taken up a great initiative by starting this thread.
I once visited California Boulevard, Gurgaon. I called them in advance, announced the voucher and asked for a table. I was told it’s peak time time and I should come later. I said I am nearby only and will come and wait if required.
I reached the restaurant and was surprised to get a table immediately.
Someone very rightly mentioned that the customers with vouchers are usually the one active online.
BTW what u ordered?
By the way, just curious, how about making a prior reservation? I always do make it a point to reserve a table as mentioned in terms of nearbuy. If the restaurants have a system of taking reservations they do honour it without issues if they don’t they just as us to come down directly.
Once I reach the restaurant they note down my details and keep allotting the tables as per the order in their book.
Isn’t the same system of following the order followed in other locations?
Atleast I took reservation from the restaurant.
Was given an option to come anytime between 7pm-11pm.
And when I went there, I was told your reservation was for 7 pm.
And told, Sorry I can’t help you. 
And there were groups coming without a reservation being allotted table before us. In cash, they were asking around Rs 500 for both.
May be it’s like they got the money beforehand.. you aren’t going to pay them now, no extra ‘tips’ they would be receiving from you even if they behave well with you..
Money matters
kind of. see its a like a prepaid thing. ur not paying or u have already paid for everything. and i have seen ppl usually dont tip n avoid tipping at all cost and behave awkward and sometimes rudely with servers so as to avoid tips. also usually there is no way these ppl can bring u bill and hence no room for the obliged tipping . now they cant ask for tip directly right as the best option for tip was during the bill payment . so these servers have a notion from previous experiences tht the customers who usually buy disc vouchers or deals are like this only behave not in a good way n no tips mostly . hence they have started behaving like this with them.
start a facebook campaign against them