Xiaomi has been taking 13 months to RMA my head...

Xiaomi has been taking 13 months to RMA my headset, and after one year passed it now claims it won't help me as my warranty is over.

117°
Missing
Deal Cadet
113
130
1

I bought a Xiaomi Mi In-the-ear Headset Piston on 05-09-2014 from Flipkart.

In Jan 2015 it stopped working. One side of the headset stopped working randomly, so I took it to the nearest service center to me which is at Park Street, Kolkata.

I was told that the service center doesn’t handle accessories, and I’d have to contact the customer care.

I took a few days and called the customer care, and got a ticket number on the 3rd of Feb. I told them that my warranty is running out, and I need help ASAP. I was told I need not worry about my warranty, as my docket number has been lodged before my warranty ran out, and I will be helped regardless or warranty running out or not.

A month went by, I got no help from them what-so-ever. I called them again on the 4th of March, 2015. I got one more docket number and was told product isn’t in stock, but i’ll receive it soon, and i needn’t worry.

I called again in May, and after this I kept calling Xiaomi two times every month. After the March 4 docket number i didn’t receive any docket number afterwards.

Then around in October, out of nowhere I was called and told that my headset is being shipped by Xiaomi and i’ll receive it at my address. I happily handed over my address and waited and waited.

Then October ended. Nothing happened. Customer care was of no use EVER.

Now it’s 11th Feb 2016, and as the customer care wasn’t ever of help, today I decided to contact them via online chat.

Chat – http://imgur.com/a...l4

Chat Transcript TL;DR – As product’s six month warranty is now over; we can’t help you.

The product costs only Rs 999. That is not the point. I can leave pursuing this if I want, but why should I let a company get away? The point is a company like this taking customers for granted.

Can anyone offer any help?

Complete TL;DR – Xiaomi not honouring their docket numbers or warranty after it being 13 months since I first contacted them. Please help me if anyone can.

11 Comments  |  
8 Dimers
Mylife
Deal Cadet
147
398
5

dont let them go bro. teach them a lesson. while chatting on chat box or email tell them that am taking screenshot of this as i am making a document as a proof against you for harassing me for almost a year. also tell them that i am going to submit it to consumer forum under consumer forum act. while talking on phone tell them that this call is on recording mode. will keep it as proof if i don’t get any help even after calling you for the same. ask them to transfer call to their seniors and record that too!

Missing
Deal Cadet
113
130
1
@mi_online_shoping wrote:

dont let them go bro. teach them a lesson. while chatting on chat box or email tell them that am taking screenshot of this as i am making a document as a proof against you for harassing me for almost a year. also tell them that i am going to submit it to consumer forum under consumer forum act. while talking on phone tell them that this call is on recording mode. will keep it as proof if i don’t get any help even after calling you for the same. ask them to transfer call to their seniors and record that too!


Thank you. I will do this.

Cropped8790936622552152970
Deal Major
6,650
21916
264
@aman27deep wrote:

@mi_online_shoping wrote:

dont let them go bro. teach them a lesson. while chatting on chat box or email tell them that am taking screenshot of this as i am making a document as a proof against you for harassing me for almost a year. also tell them that i am going to submit it to consumer forum under consumer forum act. while talking on phone tell them that this call is on recording mode. will keep it as proof if i don’t get any help even after calling you for the same. ask them to transfer call to their seniors and record that too!


Thank you. I will do this.


Before proceeding with anything just try to talk to any of the MI Senior officials
You can mail or tweet them
These CC/service centre guys are informationless most of the times. They are of no use

Missing
Deal Cadet
113
130
1
@getready wrote:

@aman27deep wrote:

@mi_online_shoping wrote:

dont let them go bro. teach them a lesson. while chatting on chat box or email tell them that am taking screenshot of this as i am making a document as a proof against you for harassing me for almost a year. also tell them that i am going to submit it to consumer forum under consumer forum act. while talking on phone tell them that this call is on recording mode. will keep it as proof if i don’t get any help even after calling you for the same. ask them to transfer call to their seniors and record that too!


Thank you. I will do this.


Before proceeding with anything just try to talk to any of the MI Senior officials
You can mail or tweet them
These CC/service centre guys are informationless most of the times. They are of no use


I have both mailed and tweeted at them. Of no use so far.

Logo man utd
Deal Subedar
94
1742
73

This is the strategy of all these cheap chinese companies aim in india…sell but dont serve

Bal ganesh
Deal Lieutenant
94
3916
49

Now you talk to them only on email. You will have proof.
You will get one, pursue it.

Thor movie chris hemsworth as thor t2
suspended
41
23515
249

@manukumarjain @hbarra Tweet them !

Missing
Deal Cadet
113
130
1
@caks2006407 wrote:

Now you talk to them only on email. You will have proof.
You will get one, pursue it.


Did that yesterday. Waiting for a reply.

@Beinghuman wrote:

@manukumarjain @hbarra Tweet them !


Already tweeted @ Mr Jain. Doing Mr Barra now.

20151225101353
Deal Cadet
77
681
6

Why Dd forum?
Visit consumer forum

Missing
Deal Cadet
113
130
1
@mks963 wrote:

Why Dd forum?
Visit consumer forum


I didn’t know I had to take your permission before asking experienced members. Sorry sir.

Images
Moderator
268
14638
233
@aman27deep wrote:

@mks963 wrote:

Why Dd forum?
Visit consumer forum


I didn’t know I had to take your permission before asking experienced members. Sorry sir.


Sportive https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

Missing