Xiaomi has been taking 13 months to RMA my headset, and after one year passed it now claims it won't help me as my warranty is over.

125°
Deal Cadet
aman27deep

I bought a Xiaomi Mi In-the-ear Headset Piston on 05-09-2014 from Flipkart.

In Jan 2015 it stopped working. One side of the headset stopped working randomly, so I took it to the nearest service center to me which is at Park Street, Kolkata.

I was told that the service center doesn’t handle accessories, and I’d have to contact the customer care.

I took a few days and called the customer care, and got a ticket number on the 3rd of Feb. I told them that my warranty is running out, and I need help ASAP. I was told I need not worry about my warranty, as my docket number has been lodged before my warranty ran out, and I will be helped regardless or warranty running out or not.

A month went by, I got no help from them what-so-ever. I called them again on the 4th of March, 2015. I got one more docket number and was told product isn’t in stock, but i’ll receive it soon, and i needn’t worry.

I called again in May, and after this I kept calling Xiaomi two times every month. After the March 4 docket number i didn’t receive any docket number afterwards.

Then around in October, out of nowhere I was called and told that my headset is being shipped by Xiaomi and i’ll receive it at my address. I happily handed over my address and waited and waited.

Then October ended. Nothing happened. Customer care was of no use EVER.

Now it’s 11th Feb 2016, and as the customer care wasn’t ever of help, today I decided to contact them via online chat.

Chat – http://imgur.com/a...l4

Chat Transcript TL;DR – As product’s six month warranty is now over; we can’t help you.

The product costs only Rs 999. That is not the point. I can leave pursuing this if I want, but why should I let a company get away? The point is a company like this taking customers for granted.

Can anyone offer any help?

Complete TL;DR – Xiaomi not honouring their docket numbers or warranty after it being 13 months since I first contacted them. Please help me if anyone can.

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Deal Cadet Deal Cadet
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dont let them go bro. teach them a lesson. while chatting on chat box or email tell them that am taking screenshot of this as i am making a document as a proof against you for harassing me for almost a year. also tell them that i am going to submit it to consumer forum under consumer forum act. while talking on phone tell them that this call is on recording mode. will keep it as proof if i don’t get any help even after calling you for the same. ask them to transfer call to their seniors and record that too!

Deal Cadet Deal Cadet
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@mi_online_shoping wrote:

dont let them go bro. teach them a lesson. while chatting on chat box or email tell them that am taking screenshot of this as i am making a document as a proof against you for harassing me for almost a year. also tell them that i am going to submit it to consumer forum under consumer forum act. while talking on phone tell them that this call is on recording mode. will keep it as proof if i don’t get any help even after calling you for the same. ask them to transfer call to their seniors and record that too!


Thank you. I will do this.

Mobile Guru Mobile Guru
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@aman27deep wrote:

@mi_online_shoping wrote:

dont let them go bro. teach them a lesson. while chatting on chat box or email tell them that am taking screenshot of this as i am making a document as a proof against you for harassing me for almost a year. also tell them that i am going to submit it to consumer forum under consumer forum act. while talking on phone tell them that this call is on recording mode. will keep it as proof if i don’t get any help even after calling you for the same. ask them to transfer call to their seniors and record that too!


Thank you. I will do this.


Before proceeding with anything just try to talk to any of the MI Senior officials
You can mail or tweet them
These CC/service centre guys are informationless most of the times. They are of no use

Deal Cadet Deal Cadet
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@getready wrote:

@aman27deep wrote:

@mi_online_shoping wrote:

dont let them go bro. teach them a lesson. while chatting on chat box or email tell them that am taking screenshot of this as i am making a document as a proof against you for harassing me for almost a year. also tell them that i am going to submit it to consumer forum under consumer forum act. while talking on phone tell them that this call is on recording mode. will keep it as proof if i don’t get any help even after calling you for the same. ask them to transfer call to their seniors and record that too!


Thank you. I will do this.


Before proceeding with anything just try to talk to any of the MI Senior officials
You can mail or tweet them
These CC/service centre guys are informationless most of the times. They are of no use


I have both mailed and tweeted at them. Of no use so far.

Deal Subedar Deal Subedar
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This is the strategy of all these cheap chinese companies aim in india…sell but dont serve

Benevolent Benevolent
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Now you talk to them only on email. You will have proof.
You will get one, pursue it.

Deal Major Deal Major
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@manukumarjain @hbarra Tweet them !

Deal Cadet Deal Cadet
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@caks2006407 wrote:

Now you talk to them only on email. You will have proof.
You will get one, pursue it.


Did that yesterday. Waiting for a reply.

@Beinghuman wrote:

@manukumarjain @hbarra Tweet them !


Already tweeted @ Mr Jain. Doing Mr Barra now.

Deal Cadet Deal Cadet
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Why Dd forum?
Visit consumer forum

Deal Cadet Deal Cadet
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@mks963 wrote:

Why Dd forum?
Visit consumer forum


I didn’t know I had to take your permission before asking experienced members. Sorry sir.

Helpful Helpful
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@aman27deep wrote:

@mks963 wrote:

Why Dd forum?
Visit consumer forum


I didn’t know I had to take your permission before asking experienced members. Sorry sir.


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