Zingoy not refunding amount of failed order si...

Zingoy not refunding amount of failed order since 10 days

107°
Webp.net resizeimage
Deal Subedar
759
1492
12

Hi guys

My order failed on 11th December, money got debited from bank account but hasnt been refunded till now . Bank is saying payment is successful from our end.

Zingoy is not replying back to support queries nor is @zingoysupport here.. What is the option left now ?

12 Comments  |  
6 Dimers
Cropped 749861292
Deal Subedar
132
1820
29

Nothing. Just forget your money. I have also forgotten mine

Webp.net resizeimage
Deal Subedar
759
1492
12
sardasa wrote:

Nothing. Just forget your money. I have also forgotten mine

Not that easily…

I contacted PayU Payments Private Limited (Payment Gateway) as the auto reply from Zingoy mentioned to contact the payment gateway.

From them i got to know that transaction is successful at merchant end as well.

PayU has suggested me to contact bank incase Zingoy doesnt reply back and file chargeback/dispute for this transaction.

Im forwarding the response from PayU to bank for dispute/chargeback. Lets hope for the best.

Cropped 749861292
Deal Subedar
132
1820
29
Expand
Krypto wrote:

Not that easily…

I contacted PayU Payments Private Limited (Payment Gateway) as the auto reply from Zingoy mentioned to contact the payment gateway.

From them i got to know that transaction is successful at merchant end as well.

PayU has suggested me to contact bank incase Zingoy doesnt reply back and file chargeback/dispute for this transaction.

Im forwarding the response from PayU to bank for dispute/chargeback. Lets hope for the best.

Your bank will need written reply from Zingoy for initiating chargeback

Missing
Deal Cadet
59
379
6
Expand
sardasa wrote:

Your bank will need written reply from Zingoy for initiating chargeback

Who told you? Chargeback is done in case merchant do not reply or not ready for discussion/solution.

Cropped 749861292
Deal Subedar
132
1820
29
Expand
DaBomb wrote:

Who told you? Chargeback is done in case merchant do not reply or not ready for discussion/solution.

My ICICI bank customer care executives told me.

512
Deal Cadet
50
218
33

@Krypto
Hi! We apologies for the delay. We request you to kindly share the order id you are referring to further look into the issue.

512
Deal Cadet
50
218
33
Abhishek801 wrote:

My money is also stuck zingoy sucks triumph triumph triumph @ZingoySupport @Nigel @bumblefoot @anthrax.ut money stuck from 2nd december even they are not reply on emails disgusting

Hi! We apologies for the delay. We request you to kindly share the order id you are referring to further look into the issue.

Fb img 1521256226606
Deal Captain
52
10524
68
Expand
ZingoySupport wrote:

Hi! We apologies for the delay. We request you to kindly share the order id you are referring to further look into the issue.

@ZingoySupport

Cropped 749861292
Deal Subedar
132
1820
29
Expand
ZingoySupport wrote:

Hi! We apologies for the delay. We request you to kindly share the order id you are referring to further look into the issue.

Please look into my issue also

Missing