Zomato or Bank not giving my money

Zomato or Bank not giving my money

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Deal Cadet
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Hi Dimer’s

Please help me in a issue Regarding Refund

I placed an order on Zomato on 15/06/2019
of Rs. 215/- but my order was cancelled by zomato and instantly received a call from zomato executive he said my order was Cancelled and i will receive my refund in my payment source i paid through ( Union Bank of India Debit Card ) after that i received a email from zomato on 03/07/2019 " your Refund for order no. is processed and your RRN ( Refund Reference Number is 14 digit no. ) and your payment will reflect in account in 10 to 14 working days "
As i wait for whole july month for refund but amount was not credit and i also forgot to check my account statement .
But in August month i lodge a complaint in my Bank UBI (on a call) i share my all relevant details like RRN. Transaction date and etc. with my bank and they gave me a complaint no. and also said me to wait for next 30 days for a resolution i waited but after 30 days i called again my bank they said their executive lodge a wrong complaint please again lodge your new complaint and wait for next 30 days

And that so terrible because every time a new executive attend call i need to explain my concern to new executive they always gave me new Complaint no. But in last two calls i talked with their senior’s but they also not gave me any resolution and all executive said a same line " we will escalating your issue to our concern team and you will get your solution soon " .

But till date I have not received my amount back
And i made so many calls in bank regarding my concern but no response yet

I also chat with Zomato support regarding my concern but nothing resolve they said " contact to your bank because zomato already released my refund "
But bank said " We are not able to contact Zomato merchant regarding your issue "

As in last month i read a article by RBI regarding if bank not giving your transaction money back complaint in RBI they will help you to get your money with Rs. 100/- per day Intersest .

Please Dimers & Admin help me in this concern .

6 Comments  |  
3 Dimers
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Deal Cadet
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SleeperRAW wrote:

You can also complaint to RBI providing them the date of transaction, RRN number and complaint number registered with bank.

https://cms.rbi.org.in/rbi/VividFlow/run/rbi?la...

I call to RBI for my concern Rbi executive said me just lodge your complaint in Rbi cms portal and wait for another 30 days .

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abhi8800109787450 wrote:

@androgame please help me in this issue

Your bank looks at fault bro, contact RBI banking ombudsman with your issue if 30 days have passed from the bank’s side
They would help out

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androgame wrote:

Your bank looks at fault bro, contact RBI banking ombudsman with your issue if 30 days have passed from the bank’s side
They would help out

Thanks bro for help

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