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Zomato remove customer support on chat Option

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Deal Subedar
Kakarrot

Zomato has poor service..they even discontinued live chat option. All you can do is chat with bot that will gave you same reply for every question ( thanks to automation or ai), if anything goes wrong with your order then your money is good as gone. Some day before i read article that zomato cut job due to automation. Its all well paying off to Zomato but not us. So swiggy is excellent over customer support. I guess. As i use to live in hostel i often order(basically daily) but past few day i completely stop using zomato. I got wrong order with spoiled food and i wasn’t able to connect to support. Bot reply only drop mail and we have noted that you have faced difficulty with us. We will sure to pass feedback to restaurant.( As i care) . So i recommend only to order food from known restaurant so you can get your order right. I have dropped mail to Zomato. No reply since two day. Hope you can find it useful.

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I never use zomato to order, only swiggy and uber eats

Deal Lieutenant Deal Lieutenant
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+100 ZOmato CC has become useless .. no real person behind to chat and no refund if you get spoiled food or spilled food

Helpful Helpful
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Call customer care

Deal Subedar Deal Subedar
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There is no number to directly connect

Deal Cadet Deal Cadet
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I uninstalled zomato 5months back

Entertainer Entertainer
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I always hate companies that have bad customer support in general.
If customer has bad experience , they don’t prefer that website/service anymore.

Deal Cadet Deal Cadet
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they fired around 600 people saying that these chat bot can handle customer service

Deal Major Deal Major
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tweet or email them

Deal Subedar Deal Subedar
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I get your point but what your instant remedy.. i order food not accesories. Hope you get it what i am trying to say. And also no response from mail yet.

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Deal Newbie Deal Newbie
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Same thing happened with me, Zomato is pathetic now..they loot money from customes a lot and never helped in a good way…

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