Coolwinks Penalty charges for Return of Item / Refusal of Package
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Coolwinks.com has a virtual no return policy in place if you have used the Coolcash in your account. They have a penalty in place for refusal to accept package and also for returning an Item, regardless of reason.
As orders placed using ‘Coolcash’ are normally prepaid, buyers have no option regarding the forced penalty deduction.
Coolwinks.com charge Rs 150/- penalty per item, if you either return the same or even if you refuse to accept a package.
This is on prepaid orders where Coolcash is used….. Catch: To use Cololcash properly, the order must be Prepaid.
The Coolcash Term at no. 3 clearly states: Returns are allowed under this offer. And,* in case a customer returns the product or fails to accept the product, delivery charges of Rs.150 will be deducted from the refund value.*
Take care while ordering on Coolwinks.com please.
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I was lucky Mine was returned easily and refunded without any penalty