Bad experience while booking train tickets

Tried to book train ticket using Mobikwik. money got debited, but ticket wasn’t booked. I am still clueless where is this 1700 Rs now. By the time they credit the cash back, tickets won’t be there. And the money won’t come back to the bank account, but only to the wallet. I won’t recommend this wallet for big payments at all. may be for dominos etc, I will continue to use, but never again on IRCTC like time critical platforms.