beware of paytm its about 2 month 32120 not yet credited in my a/c and no response from them think 100 times before buying costly items from paytm.
I noticed a few things about paytm
1) No direct no to contact them. Only email. I sometimes get direct contact numbers to a particular team member during email conversations but when I call them, they pickup and put down the receiver immediately. This happened a few times.
2) Most of the customer care folks working in paytm selling platform are new and inexperienced. They had no idea what to do most of the times. Obviously their training was sub-standard and covered minimal. I found them giving very wrong suggestions when they didn’t know what to do.
3) Email queries can take 7-20 days to attend and solution might still remain pending
4) Overall the management team is bad and ineffective.
Had a similar experience. Contact @paytm and @paytmcare on twitter. If u dont get a solution cc the tweet to @vijayshekhar too.
Had 4000 rs stuck because of an incorrect size delivered. Return was approved but never got picked up. 20 days later got the message saying return is cancelled. Contacted on twitter & got the response saying “return not possible. you can keep the stuff”. That pissed me off big time. Found out paytm’s founders twitter id and cc’d my tweet to him and paytm. Honest to god, got a call in 15 min at 10 pm and cash credited in my account 5 min later. They haven’t even picked up the item
If they wish to survive once they’ve burned off all the investors money, they have to improve their cc by a factor of 10 atleast. Or else they’ll disappear in a 2-3 years max. They’ll surely have an IPO first so alibaba and tata etc can get their money back with profits. Poor public who invests in the ipo will be looted if this is the way they continue doing their business. I personally wont be touching paytm stock with a 10 foot pole but general public will and loose all the money they invested.
@anirudha55 you can file a FIR against PayTM.
Because that is a big amount. And police will definitely take it serious because PayTM has already cheated people and having RS.22,00,000 (according to ABP NEWS).
I hope this may help you!
The latest news from sellers gathered outside the paan-walla shop is that paytm has f$%ked up yet again with their system generating duplicate airway bill numbers for all orders. The result is that there are hundreds of paytm shipments with the same tracking number lying somewhere at the courier company office, now being RTO’d back to the sellers.
The paytm backend team is mostly occupied with fixing problems rather than preventing problems.
With the amount of cash burn they have, I suppose an IPO is several years away. Usually, the share market does care for profits. If the greater-fool theory is working well for these companies between VCs and PEs, who needs whimsical retail investors?