Broken wardrobe delivered from Fabfurnish.com

Ordered a 4 door Spacewood wardrobe online on Fabfurnish.com. Got it delivered in a broken state after 20 days. Two wood planks were broken. After repeated calls to customer care, I see no next steps being taken. And there is no option of getting refund.(I appreciate Pepperfry.com for having money back policy). Fabfurnish customer care keeps saying that they will replace it and there is delay from vendor, just to calm the customer for the moment. Very frustrated with online shopping experience with Fabfurnish. Will never shop with them again.
Spacewood furniture is the poorest quality product, particle board made from cheapest, waste wood. Fully broke into two pieces while shipping.