Cheated by Sulekha (and Indiaplaza) - stay away from them

I purchased a Motorola Defy+ phone through Sulekha daily deals (order SUL7056546850) as my old Nokia phone died abruptly. The phone shipped quickly so I was very happy. The outer packing was intact so my wife accepted the shipment. I was shocked on opening the package in the evening – the phone was delivered in an open box (i.e. Company seal on the phone box was cut off). The phone box contents also indicated that someone had tampered with it. The phone battery was open in the box (without any packaging). Also, there was an empty plastic bag inside, which was probably intended to contain the phone battery.

I called up Sulekha customer service and explained the issue to them. I also told them that I had no backup phone so there was no other option but to use the phone till they sent a replacement/backup. The customer service sweet-talked me in believing them and said that they would resolve the issue as soon as possible. the order was fulfilled by Indiaplaza who are also big cheaters. Both company customer service executives wasted time for an entire month while still assuring me that they would replace the product. I have email proof from Sulekha where they asked Indiaplaza to replace the product. Both company customer service executives accepted that the box seal was opened before delivery whilst giving the excuse that they wanted to check the IMEI number for warranty. This is a big lie as the IMEI number is clearly visible outside the box.

I was clear from day one that I did not have another phone as backup and could stop using this phone if they sent a replacement or backup. Meanwhile the price of the phone dropped considerably, which was adding insult to injury. I asked them to replace the phone as well as refund the excess amount paid since the phone price has reduced significantly (upto INR 2000).
finally this week (after more than a month), Sulekha customer service showed their true colors by saying that the phone was used so they cannot do anything! They knew about this from day one and could have let me know on the first day itself. All they could offer was 200 – 400 INR for sending me an open box/tampered phone.

My recommendation – stay away from Sulekha and Indiaplaza they are not going to last long if they continue cheating customers like this. Please let me know If anyone has suggestions on legal actions (online or offline) that I can take on these two sites .