Cheating customer- worst customer care service

98°
Deal Newbie
sharmilapahwa

I had purchase five different items from Pepperfry amount Rs 1.80 lakh. My order number is 304701984. Out of these five items i have received one item incomplete and in the other one hardware are missing. I had tried to call the customer care to have the complete set delivered but these customer care people are of no use. they have absolutely no solution to any sort of query or issues. and when they are not able to provide any solution, these people just hang up the phone or will put in hold. i have called several times but every time i was informed that that he or she is not the right person to give me answer and if you ask who is the right person than they will say that they will arrange a call back which eventually no one from pepperfry calls back.
One executive named Shobha was seeing my case and she said that this will be resolved within two days and now when four days are passed i called to ask for Shobha, i was informed that she in not present and no one else can help me.
Pepperfry has become a center for cheating the customer , looting the customer and the worst is the customer care which should be renamed as customer torture centre.

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It is a stupid site and you shouldn’t have bought from there in the first place.
Moreover it’s ₹1.8lakh value. Don’t you have the offline shops?? 🤔
Explain your issue clearly but not partly.

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