Defective product shipped.No Refund /Replacemen...

Defective product shipped.No Refund /Replacement.Terrible Customer service

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Deal Cadet
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I wrote numerous mails to Koovs customer care and Mr Sanjay Howlader for the refund of my money against order#387696 dated 13Jan2012. Even i raised the request for refund online.
The complaint against the order is started immediately after receiving defected product. I spoke to customer service thrice also but neither money is not refunded nor the product is replaced till now.

So I am approaching Consumer forum to initiate the action against the company.

Please share your experience against Koovs so that i can consolidate and use them against the company.

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