Fake and fraud platform in india they have sucked my money

They are another cheating platform in india, they have cheated public funds earlier also cheated with me. Its been more than 10days that i have made my credit card bill payment using their platform but still they transfer that money to my biller. Whenever i enquire them they saying that due to biller side problem they unable to pay the amount to biller on the other side when i ask them to refund me then they say that they dont have provision to refund the amount.. Now you guys tell me what to do with them?