Faurd and chetaing by Groupon

95°
Deal Newbie
dialnitin118

Groupon in India is making fool of its customers. I had a very bad experience I have bought hotel vouchers and have even made bookings. Even after the booking was accepted by Groupon I have been refused the accommodation. They are cheating the customers. Pls stay away from Groupon at least in India

I don’t understand how you they so conveniently say that the booking cannot be confirmed when I have taken care of the entire process for making the reservations. Hotel stay is as per a planned purpose and hence it is not feasible to change the dates. I’m summarising the entire sequence of events and then would like to know where am I at fault and if that’s the case why should I suffer because of your and hotel’s mismanagement.

1. I checked the hotel availability on Nov 19th for Dec 31st and purchased three vouchers
2. Same day I had sent the vouchers to the hotel so that my booking could be confirmed
3. Same day I received an email for the hotel requesting for the vouchers
4. On Nov 22nd, I shared the vouchers with the hotel
5. On Nov 24th, the hotel responded stating that I have to make a booking on groupon’s website
6. Same day I made the bookings on your website and intimated it to the hotel
7. Since there was no response from the hotel, I had sent a reminder on Nov 27th
8. No response from the hotel, I posted a query on groupon’s website but no response was received
9. Today I have called up your customer care and have been informed that the booking cannot be confirmed

I’m disappointed and also surprised with the kind of services being rendered by groupon. I have proofs for each of the above events and can share the same with you.

Further, I have checked the hotel’s website and there is availability for 31st night and still then I’m being refused for a reservation I had made long time back.

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