Goibibo is not refunding the money...

Goibibo is not refunding the money...

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Goibibo
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I have booked a bus ticket "GOBUS557a51389099269 " from chennai to tirunelveli for 10-01-2014.The bus was cancelled by the operator .I was informed that Goibibo will refund the money in 5 days but it was past 15 days and I did not get any refund.

Procedure followed

1) Sent email to all id – [email protected]..om, [email protected]..om, [email protected]..om

but still did not get any reply or acknowledge mail from them for past 5 days.

2) Contacted them through the customer support number

First time – They said it will get refund the next day and they said this default answer .When I asked them to note my gobus id they said their OS is updating and they cant do it.I was charged Rs 15 for this call.

Second time – I tried three times on 22-01-2014 and each time it goes and say the agent is busy.i waited 10 mins in the call each time and I was charged totally Rs 30 on that day.

Note: while waiting they will engage you with their advertisement about booking on goibibo.com website .So their company advertisement in customers money .Good idea keep it up goibibo.

So I paid Rs 1285(for booking)+Rs 45 for calling their support for my refund and no reply from their end.Also my timing of more than 45 mins daily.i wont recommend any one for this site.pls be carefull.

Missing