Good Experience - Prompt Delivery and Customer ...

Good Experience - Prompt Delivery and Customer Service

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Dear Dimers,

I had read lot of negative reviews about homeshop18 but nevertheless I decided to bite the bullet when I found superdeal on samsung galaxy s3. I ordered the phone on Sep 8 and received it on 13th afternoon via Aramex.

My objective assessment on the review parameters:

Product and Pricing: Very Good
The superdeals pricing was great and the product I received is an original one.

Shipping and Packaging: Very good
I received the product in 5 working days. Packaging was very good. Though ,there was a lag in tracking information but the customer care informed me by phone about the actual status before.

Customer Service: Very Good
This was my biggest concern after reading reviews but I found the customer care quite good. I was informed by calls,sms and emails about the shipping delay in advance and later on I was kept informed about the shipping status. I am impressed by Darshan V ( Cust Relashionship Mgr, Bangalore) whom I was interacting with all along.

Overall, it has been a great experience shopping with homeshop18.:-}

Regards,
Thatsenigma

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