It’s been nearly 2 months now and neither the product has been delivered, nor has the order been cancelled. It has been a horrifying experience and they never seem to care. Being an e-commerce company in these times, their service is extremely lousy. There is complete lack of communication with the customer and within the organization itself. Your money goes into a black hole and any amount of follow-up has no effect on them. With the fundamentals of business completely missing in this company and its employees, I strongly advise people not to waste their time, money, trust and patience on Pepperfry, lest you be fried till your wit’s end!