Overall nice experience

166°
Deal Cadet
amitnrw

I have placed around 500 orders till now with amazon in last 5 Years.

Product and Service Pricing :
Prices are generally competitive with Market price .
We get some time better rate during Lightening deal.
Cashback offered during sales gives good discount.
Products are mostly genuine and new , If Issue with products then you get refund or replacement .

Shipping and Packaging :
Shipping & Packaging vary with orders.
Some orders are packed with unnecessary very huge box & some are very appropriate size box with full protection like bubble wrapping etc. but few orders are without any nice packaging & without any protection.
Shipping time is generally what they mention. Even if you choose no rush delivery still you get sometime next day delivery.
But if your delivery is delayed then there is no proper communication mechanism to know exact status of your shipment.
Some time they do not meet next day delivery commitments but in such few cases they have provided amazon money for their mistake but after few followups with customer service.

Chance of Future Purchase :
There are almost 200 orders by me in 2018 so that clearly shows chances of future purchases.

Customer Service & Returns and Replacement Policy:
Varies. Most of time they do not understand the issue exactly . But generally they try to provide best solution. Once I ordered set of 5 choco-pie and one choco-pie box was half only when i complained , i clearly mentioned that 1 out of 5 boxes has issue still they provided 5 boxes. For Non-returnable order whenever i complained they provided refund or replacement without pickup.
Once return date was already over still on my request they accepted return.

Website’s Ease of Use :
It can be confusing for new users to place order as it asks for OTP before you know the exact amount to be paid. Of course you have option after entering OTP to place or not place order but its a confusion for customers who are not regular.

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Deal Major Deal Major
Admin
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Good review really helpful, karma given

Deal Cadet Deal Cadet
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Thanks

Benevolent Benevolent
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Amazon is going to ditch external packaging for mostly prepackaged items .

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