regarding pickup and send wrong item

regarding pickup and send wrong item

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i order a shoe of HRX size 7 but they send to me 11size of shoe.
after that i send exchange request and my product return from warehourse.
again i called to customer care and put to my retun request after that delivery bot called me and said to me your area not define to me not show to us.
and your area is not under to me.
what the hell is this.
again i call to customer care and told everything after that he put again my return request and said it seems take 3 days again
what the F*******.
i m fed-up now from your service and never tell to anyone to buy product this side.

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