Site to be avoided

I had placed an order ( Order No. : 9777627) on December 1, 2012 for a home furnishing item by making full payment of Rs 2796/-. It is after 18 days, there is no trace of delivery of the item. Even after calling the customer service, there is no development. I have purchased on line so many items on ebay, fashion and you, indiatimesshopping,etc but never had such a bad experience. The site is basically for cheating and lure one time customers. Should be avoided for any pre paid purchases.