Stealing Money From Customers

I added money to Paytm by credit card to send to a friend but money is added as a Paytm gift voucher. Now I cannot use this money anywhere else other than Paytm store. All this without even informing me where my money is going. They can slap banners all over their app when they need our personal information (KYC) but they cannot share this little detail with us when they change their policy? Even a simple notification would have sufficed, but nothing from their side. The money is now stuck in the voucher and is non transferable. These are the kind of shady practices that make such companies lose their customer base. I will never use Paytm in the future and would also like to urge other users to DO NOT USE THIS APP and NOT TRUST THEM WITH YOUR HARD EARNED MONEY.