Udio has the worst customer service ever.
During the ExtraKhushi offer, I bought a Heater from PayTM. They refused to credit the cashback automatically. Then I gave them all the details about the transaction (invoice, screenshot), so they gave me a reference number and told me to contact them after 2 days. I have contacted them regularly, it has been 14 days, no cashback. Every time they say the same thing, “Your request is on priority basis, please contact us after 2 days”.
I am okay with not getting the cashback. Here’s the real problem: I transacted at a merchant through PayU and payed through Udio card. I had to cancel my order and refund was initiated. But apparently, Udio doesn’t automatically credit the refund in your account. You have to share all the details and email them. I don’t know how many days will it take to actually get a refund now. Frustrated.
Never seen worst customer service.