unprofesional and cheating

I am extremely disappointed with HOME SHOP18 customer service, Who ever i spoke to they are highly arrogant and rude for no reason. First of all they really don’t wanted to listen my issue, I placed few products and got it deliverer also but when i called the to replace one of the product then there is no track of it nor any updates in there system. Its very scary too because i have paid the amount through my credit cards and they doesn’t have any details of my Oder, The surprise was the same Oder was updated in some one else name . The costumer executives ask for my name and number after checking this details they said its wrong because they did mis match with Oder . Without any prior information they disconnected my call. So guys be very careful when you go with online payments for this particular website you may get cheated. I wont command any one for shopping here.