Wrong product, which is 3 years old sent

Wrong product, which is 3 years old sent

Bagittoday
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Deal Newbie
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I had placed order on sport shoe on Bagittoday. I had made total payment while placing order. I have received the wrong shoe and added to that the shoe that was sent was 3 year old. I had asked for replacement. They have agreed to replace the shoe but are setting a conditon that I have send back the shoe which was wrongly sent at my cost. After completiong this process, they will check and send the right product after 10 days. I had insisted on sending the right shoe first. After which they are not responding.
I want lodge a complaint, Please guide me.*

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