Duped by Mobikwik

Duped by Mobikwik

Missing
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I have opted for a Rs. 700 recharge on www.mobikw…om. As shown on website i should have got Rs 800, instead i got Rs 623. I called them, they said airtel is responsible. On calling Airtel they said they are not responsible for it. According to my understanding, i think mobikwik is responsible for it. Now rather than solving the issue, they are completely washing their hands off it. I would ask desidimers to abstain from MOBIKWIK.COm They are completely fraud and unsupportive.

Your Support History

TICKET #137808Resolved on 2013-01-02 11:21:03.0
I recharged for an amount of Rs 700 ( Talktime of Rs 800 was shown on website) but instead got Rs 623. Kindly credit rest of balance as shown as balanced. The details are as follows: Mobile Number – 7739825952 Amount – Rs 700 Recharge Amount Promised as on website – Rs 800 Amount Credited – Rs 623 Order no. – 13570490367220 Kindly look into the matter as soon as possible

2013-01-01 19:58:00.0

Dear Consumer, Your ticket about the recharge dispute has now been resolved. Please note that the Mobile Recharge transaction was successful. Please call up the Operator Customer Care and provide them the Operator ID mentioned below (In the END) to confirm your recharge if you have not received the same. If you still do not receive a recharge in your mobile, then please share the response from the operator team with [email protected]…om. Operator id – 241620293 Thanks, Support Team, Mobikwik.com Email – [email protected]…om Phone – +91 9999925342

2013-01-02 11:21:03.0

RE-OPEN✓ Resolved

TICKET #138499Resolved on 2013-01-03 12:36:16.0
I had a talk with the operator, they clearly mentioned they are not responsible or committed to provide any recharge value claimed/shown online at site other than www.air…in . In that case i totally hold you responsible as it was wrongly mentioned on your website. Apart from that , they mention that the offer has expired around Nov 26 2012 and was only valid for easy-recharge now. Please resolve that as soon as possible.

2013-01-03 08:33:00.0

Dear Consumer, All the Topup plans are depend on the mobile operator and they can change their plan weakly or daily basis without any notice or information when we update this plan this topup were exist. Now it might be it will change so then we request you please contact your Mobile operator for the same. Thanks, Support Team, Mobikwik.com Email – [email protected]…om Phone – +91 9999925342

2013-01-03 12:36:16.0

Airtel have clearly mentioned, they are not responsible for any recharge done through website other than www.air…in . I totally hold you responsible for this issue. I have recordings of both airtel customer care and yours. In case my issue is not resolved by you, i am bound to take you to consumer court and public forum for solution as i feel duped by your company.

2013-01-04 15:24:56.0

Please don’t close this ticket. It is not resolved.

2013-01-09 19:13:19.0

The denomination Rs. 700 has been removed from your website. This clearly shows shrewdness on your part. On one side you say it can’t be changed and other part it has been removed now. I am going to file a legal case as i can see it has been manipulated by your website and apart from that i will put this case on public forums.

2013-01-09 19:17:09.0

14 Comments  |  
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Cokestudio01 1440x900
Deal Captain
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I am really sorry for what they did with you….Here at DesiDime we all know how their Customer Care Service is …….so never get tempted in future no matter how alluring their deals and offers are…….

It’s obvious they want take the blame on them ….. they would just try to throw it at others…….

I am not sure how much will it help you but just give it a try to write on their facebook page…..since i am aware of incidents(read on internet) where writing on their facebook wall’s had resulted in fruitful result…

https://www.facebook.com/pages/Mobikwik-Online-…

All I can say …….. ALL THE BEST…. and never ever get hunted by them again ……find a way to survive by taking up other opportunities.

Missing
(Official Rep Mobikwik)
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Hi,

You are right, we were not prompt in updating our content for Airtel which is why you ended up raising request for an incorrect plan. Even my team did not realize that some of the offers on the content page had expired. When they communicated with the operator channels they received the response that the recharge of INR 700 will not yield talktime worth INR 800 on your mobile number.

And this is the reason there were persistently stressing on the idea that operator server is declining the recharge request you have raised. This happens on a regular basis that some of the prepaid offers are not valid on all mobile numbers and so when those requests are responded to by Operators the consumers receive a different voucher.

The details shared above do not serve as an explanation to the inconvenience you have faced in the past few days. I take full responsibility for this incidence. We, at Mobikwik, live by the motto that until and unless our consumers are absolutely satisfied with us we are not doing anything right. We had removed this offer from our operator page after receiving feedback from you as well as from Airtel team.

Since at this stage the transaction can not be reversed so we have updated your Mobikwik Wallet with the not-received talktime. You should have received a notification for a credit of INR 177 to your wallet. I hope that this experience will not deter you from enjoying Mobikwik services.

If at any point of time you face a similar issue or you are not satisfied with Mobikwik’s response please share your grievance directly with [email protected]…om and I will be more than glad to assist you in the matter

Thanks

Nikhil Narang

Missing
(Official Rep Mobikwik)
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Hi,

I understand that sometimes our consumers are not satisfied even with speedy resolutions. If you have ever felt disappointed with our services then I would be delighted to hear your suggestions at [email protected]…om

The correct FB URL is http://facebook.com/mo…ik. The page you have referred to in your post is not the primary brand page. The offers/promotions are never a win-win situation for every consumer since the Terms & Conditions change for every deal. And which is why we want to roll out more offers (in 2013) which all our consumers can partake in.

Thanks

Nikhil Narang

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Nice too see Website Owners / Members Coming here to Defend and Resolve all their issues

this helps to increase Trust in you guyss

Little sleeping devil
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ashik94 wrote:

Nice too see Website Owners / Members Coming here to Defend and Resolve all their issues

this helps to increase Trust in you guyss


Ditto https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

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DEVIL UNLEASHED wrote:

ashik94 wrote:

Nice too see Website Owners / Members Coming here to Defend and Resolve all their issues

this helps to increase Trust in you guyss


Ditto https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif


not all Websites doing the same like Mobiwik

have seen many issues of Infibeam they replied 1-3 times and in a Sudden they just vanished without replying:evil:

Little sleeping devil
Deal Lieutenant
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ashik94 wrote:

DEVIL UNLEASHED wrote:

ashik94 wrote:

Nice too see Website Owners / Members Coming here to Defend and Resolve all their issues

this helps to increase Trust in you guyss


Ditto https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif


not all Websites doing the same like Mobiwik

have seen many issues of Infibeam they replied 1-3 times and in a Sudden they just vanished without replying:evil:


coz bhai https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif itne kaand kaise smbhale koi website https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif

Avatar31412 1
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ashik94 wrote:
have seen many issues of Infibeam they replied 1-3 times and in a Sudden they just vanished without replying:evil:


Well that ain’t any different for mobikwik either. We had their representative once registering in DD only to vanish after 20 odd posts.
http://www.desidime.com/forums/dost-and-dimes/t...
http://www.desidime.com/users/21098...ts

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harshk wrote:

ashik94 wrote:
have seen many issues of Infibeam they replied 1-3 times and in a Sudden they just vanished without replying:evil:


Well that ain’t any different for mobikwik either. We had their representative once registering in DD only to vanish after 20 odd posts.
http://www.desidime.com/forums/dost-and-dimes/t...
http://www.desidime.com/users/21098...ts


thanks Harsh bhai for letting me know about this

so Mobiwik Down Down https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif

i have never done recharge through Mobiwik after so many bad reviews on it

i always preferred Paytm for online Recharge

i was not aware of it

Thanks again:-}

Missing
(Official Rep Mobikwik)
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Hi,

We are here to solve each and every issue that our consumers are facing and we are not going to “vanish”.
In case of any issue or query you can let us know and it will be resolved within 3-4 hours.

Thanks,
Support Team,
Mobikwik

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mobikwik.com wrote:

Hi,

We are here to solve each and every issue that our consumers are facing and we are not going to “vanish”.
In case of any issue or query you can let us know and it will be resolved within 3-4 hours.

Thanks,
Support Team,
Mobikwik


then y ur CEO disaapeared after 20 odd posts https://cdn3.desidime.com/assets/textile-editor/icon_cool.gif
u can see the above comments where Harsh bhai gave the link

Missing
(Official Rep Mobikwik)
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Hi,

Well those posts were of last year,
You can give us a try once again…
Now, we are “HERE” on DESIDIME.. to assist you with every single issue/query that you have..!!!

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mobikwik.com wrote:

Hi,

Well those posts were of last year,
You can give us a try once again…
Now, we are “HERE” on DESIDIME.. to assist you with every single issue/query that you have..!!!


Ok….Mistakes are done by Humans only and u accepted that thing….so we will atleast i will give u one more chance from my side:-}

so better not to disappoint me

Missing
(Official Rep Mobikwik)
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We will never disappoint you..:)
Missing