Returns Policy :
We understand and appreciate your concerns about shopping online and hence we have a 7 days return policy where we offer a satisfying resolution to your issue and if you are not satisfied, we will proceed with the return within 24 hrs.
⇒We assure you that all products sold on FashFreak are brand new and high quality
⇒Products from our warehouse are quality checked before shipping, you will never receive a defective / wrong product from FashFreak .
⇒In case you received a physically damaged item due to delivery , we request the customer to not accept opened,unsealed, tampered or damaged packages from the courier partners. It will be automatically returned to us and your money will be refunded back.
*Terms & conditions
Please ensure that the product is in unused and original condition , Item should not be altered/tampered or soiled in any way.
Include everything from the package you’ve received including price tags, labels, original packing, freebies and accessories.The courier will not accept your item in absence of these.
Refund or replacement will be initiated after the pick-up has been done and the product reaches our warehouse.
Replacements will depend on the availability of the item.
FashFreak will not log any complaint and will not process any return/refund request in certain scenarios where it is difficult for us to support returns. :
Return request is made outside the specified time frame.
You accepted damaged parcel from the courier partner .
Incase the returned item is found used in any way , showing signs of wear / scratches / dullness in finish / fallen stones or broken pieces .
Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
Product is damaged due to misuse or Incidental damage by the customer.
Made-to-order / custom jewellery.
For reasons of fairness in pricing and quality of our products all refunds will be settled in form of coupons which can be used next time you shop with us . Happy Shopping 🙂
NOTE** : In some cases customer has to bear return shipping charges.
Warranty Service :
no warranty provided
Shipping Information :
ships in 2 business days & delivery in 3-7 business days depending upon location.
Customer Support :