Returns Policy :
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price.
We mean what we say! All you need to do is give us a call on 0124-6692229 (10am-7pm) within a period of 30 days, from the delivered date.
However, you must understand that we can’t bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.
Refund/ replacement for goods/ merchandise is subject to inspection and checking of partners product.
Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
Can I return a part of my order?
Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns."
How long will the refund process take?
For refund eligible products – Once the returned item is received at our warehouse, it undergoes a Quality Check. Typically the refund process is initiated within 2 days of Quality Check
Expected refund resolution timeline is 14-21 days post Quality Check.
Receipt of payment would depend on the mode of payment chosen by you.
For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an SMS to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 kindly check your bank or credit card account for confirmation..
In cases where Quality Check is not required, refund will be processed earlier on case to case basis.
Where do I return my product?
Globalitesport doesn’t facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint on the below mentioned address. Globalite Retail Private Limited, Khasra No. 1768/1223/5 (Area 8 Kannal) Shed admeasuring,13700 Sq Feet, Located on Ground floor, Village Khandsa Behrampur Road, Near Honda Chowk , Near Fedex W/H, GurgaonHaryana, GURGAON – 122001 .
NOTE: Incase we don’t receive your product with 14 days your refund/replacement request would be cancelled
I was charged shipping charges for my order. If I return my order, will I get back my shipping charge along with the refund?
Shipping charge would be included in the refund value of your order as this is a refundable charge.