How to escalate Zomato refund not received?
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Hi,
So I have two orders to be refunded by Zomato. One instance where they delivered the incorrect order and one where they cancelled the order.
Both of these orders are showing refund initiated and failed multiple times.
I am only allowed to chat with the bot and not with any person.
They are not even providing a provision to refund in Zomato wallet instead of source.
I am emailed them on 29th and no reply yet.
What options do I have?
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https://www.desidime.com/discussions/how-to-escalate-zomato-refund-not-received?page=1#post_10053569
tried that an hour back.. No response there as well. In the search I see that others are having the same problem and they are not replying to those either.
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https://www.desidime.com/discussions/how-to-escalate-zomato-refund-not-received?page=1#post_10053629
payment mode?
https://www.desidime.com/discussions/how-to-escalate-zomato-refund-not-received?page=1#post_10053665
UPI through Rupay Credit Card.
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https://www.desidime.com/discussions/how-to-escalate-zomato-refund-not-received?page=1#post_10054670
its simple raise dispute
https://www.desidime.com/discussions/how-to-escalate-zomato-refund-not-received?page=1#post_10054672
raise dispute via Credit card customer service. Give them refund initiated screenshot. Rest they will do
https://www.desidime.com/discussions/how-to-escalate-zomato-refund-not-received?page=1#post_10054884
Cc refund aane me time lagta hai upto week
https://www.desidime.com/discussions/how-to-escalate-zomato-refund-not-received?page=1#post_10055233
If the amount in not that big, chargeback is there, it would take time but will settle at the end.
Else complaint in Consumer forum for deficiency in service as they should provide u update about it along with RRN or UTR
https://www.desidime.com/discussions/how-to-escalate-zomato-refund-not-received?page=1#post_10055363
Write complain in play store
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Contact twitter team once.