ALL about axis prepaid gift cards

@dexter1989 wrote:

Edit: If you don’t have the login id, use the forgot password option. After entering your debit card details, you’ll find your username on the next page. Note it down. – Credits to @k@g

@DealSeeker wrote:<

See the edit by @dexter1989 right above your post. It answers exactly this question. ↑

DONE. I was missing one screen at the time of entering new password. That screen had my user name.

@DealSeeker I may be changing my mind back again thanks to axis. My rs 2000 card I bought over 15 days ago has not yet been activated. Not even going to try the 5k one as it’ll be a futile exercise. The solutions here didnt work for me as I don’t have axis account and even though I have another axis card which got activated and working, I still cant find the username so I could add more cards.

But not giving up hope yet. I know the cards will work sooner or later. Gonna give the 2k one another week or two before filing for AtoZ claim. Thats the only saving grace. Worst case scenario, your money was stuck for a month or so. Not sure what happenned this month. Ive gotten a few axis cards from amazon between my first and the last one and all of them worked great. Got activated within days of delivery. Lets hope for the best.

@nsinghal wrote:

@DealSeeker I may be changing my mind back again thanks to axis. My rs 2000 card I bought over 15 days ago has not yet been activated. Not even going to try the 5k one as it’ll be a futile exercise. The solutions here didnt work for me as I don’t have axis account and even though I have another axis card which got activated and working, I still cant find the username so I could add more cards.

But not giving up hope yet. I know the cards will work sooner or later. Gonna give the 2k one another week or two before filing for AtoZ claim. Thats the only saving grace. Worst case scenario, your money was stuck for a month or so. Not sure what happenned this month. Ive gotten a few axis cards from amazon between my first and the last one and all of them worked great. Got activated within days of delivery. Lets hope for the best.

Yep, that’s exactly my logic. By the way, whenever this issue gets fixed, don’t forget to create an account at the VBV portal to avoid this issue when it happens again in the future. I discovered and started using that “Register additional cards” feature for convenience and it paid off big time.

I have perhaps been fortunate enough to never receive an unactivated card from Amazon. I always get the card activation SMS the same day it gets shipped and I have bought a lot of these cards so far (20+). Even the one I bought from Rediff (GCI) got activated promptly after calling GCI.

@DealSeeker wrote:

Guys, I was finally able to crack the mystery behind the non-functioning of my Axis card purchased from Rediff (GCI). This information is applicable regardless of where you purchase the Axis cards from.

It turns out that, even though GCI customer care activated my card, some problem in the Axis payment gateway does not let prepaid cards purchased from GCI (and perhaps other sites as well) to register for VBV at the time of the first transaction. Note that this wasn’t the case earlier. You have to register for VBV separately on Axis’ website before performing any transactions. Special thanks to @rajdesidime for the unintended hint!

So if your card is not working even though it is supposedly activated, go to the following direct link and register for VBV. This is 100% verified by me just now. My card failed for every transaction, but I was able to use it successfully today after registering for VBV at the below link.

https://secure.axisbank.com/ACSWeb/EnrollWeb/Ax...

BCC: Relevant users.

I went on the link you have specified, but got the following error :
Axis Bank Verified By Visa (VBV)

Dear Customer,

Sorry, we are unable to process your request because your contact details are not updated with us.

Please visit any nearby Axis Bank Branch or ATM and update your mobile number. In order to update your email ID, please visit the nearest Axis Bank Branch. Once the details have been updated, you will be able to register in 24 hours, by visiting 3D Secure section of www.axisba...om.

@BUTTERFLYBOY wrote:

Don’t have any Axis debit or credit card. Seems have to face a tough time now. Not a single card is working.

Same here bro

@amey_dev143 wrote:

I went on the link you have specified, but got the following error :
Axis Bank Verified By Visa (VBV)

Dear Customer,

Sorry, we are unable to process your request because your contact details are not updated with us.

Please visit any nearby Axis Bank Branch or ATM and update your mobile number. In order to update your email ID, please visit the nearest Axis Bank Branch. Once the details have been updated, you will be able to register in 24 hours, by visiting 3D Secure section of www.axisba...om.

Looks like you did not bother to read through the recent posts. Every new user, i.e. a user who does not already have a VBV verification account with Axis either for their real debit card or a prepaid gift card, is facing this issue.

Your options are:

(1) Contact the seller on Amazon via the “Email Seller” feature on “Your Account” and then wait patiently for them to fix this issue, or

(2) File an A-Z refund claim with Amazon.

@DealSeeker wrote:

@amey_dev143 wrote:

I went on the link you have specified, but got the following error :
Axis Bank Verified By Visa (VBV)

Dear Customer,

Sorry, we are unable to process your request because your contact details are not updated with us.

Please visit any nearby Axis Bank Branch or ATM and update your mobile number. In order to update your email ID, please visit the nearest Axis Bank Branch. Once the details have been updated, you will be able to register in 24 hours, by visiting 3D Secure section of www.axisba...om.

Looks like you did not bother to read through the recent posts. Every new user, i.e. a user who does not already have a VBV verification account with Axis either for their real debit card or a prepaid gift card, is facing this issue.

Your options are:

(1) Contact the seller on Amazon via the “Email Seller” feature on “Your Account” and then wait patiently for them to fix this issue, or

(2) File an A-Z refund claim with Amazon.

@amey_dev143 wrote:

I got the activation and 500Rs have been credited message on my registered phone.
I am not sure what to do next since I am confused reading so many different issues above.

Everybody is talking about the same issue — just different situations, as some people have a real debit card from Axis and there is way out for such people. Assuming you don’t have an account with Axis bank, I have already mentioned your options for you. Hope everything is clear now.

@amey_dev143 wrote:

@DealSeeker wrote:

@amey_dev143 wrote:

I went on the link you have specified, but got the following error :
Axis Bank Verified By Visa (VBV)

Dear Customer,

Sorry, we are unable to process your request because your contact details are not updated with us.

Please visit any nearby Axis Bank Branch or ATM and update your mobile number. In order to update your email ID, please visit the nearest Axis Bank Branch. Once the details have been updated, you will be able to register in 24 hours, by visiting 3D Secure section of www.axisba...om.

Looks like you did not bother to read through the recent posts. Every new user, i.e. a user who does not already have a VBV verification account with Axis either for their real debit card or a prepaid gift card, is facing this issue.

Your options are:

(1) Contact the seller on Amazon via the “Email Seller” feature on “Your Account” and then wait patiently for them to fix this issue, or

(2) File an A-Z refund claim with Amazon.

I got the activation and 500Rs have been credited message on my registered phone.
I am not sure what to do next since I am confused reading so many different issues above.

(2) File an A-Z refund claim with Amazon

@amey_dev143 wrote:

Is there any other solution than this :
(1) Contact the seller on Amazon via the “Email Seller” feature on “Your Account” and then wait patiently for them to fix this issue, or

(2) File an A-Z refund claim with Amazon

There is something that I suggested to one dimer who I know well enough (of course, only based on my conversations with him). But I can’t suggest that to you because (1) it involves huge risk, (2) I don’t know you well enough, and (3) you might not to be able to find someone to help you with it (required).

@DealSeeker wrote:

@amey_dev143 wrote:

Is there any other solution than this :
(1) Contact the seller on Amazon via the “Email Seller” feature on “Your Account” and then wait patiently for them to fix this issue, or

(2) File an A-Z refund claim with Amazon

There is something that I suggested one dimer who I know well enough (of course, only based on my conversations with him). But I can’t suggest that to you because (1) it involves huge risk, (2) I don’t know you well enough, and (3) you might not to be able to find someone to help you with it.

@amey_dev143 wrote:

@DealSeeker wrote:

@amey_dev143 wrote:

Is there any other solution than this :
(1) Contact the seller on Amazon via the “Email Seller” feature on “Your Account” and then wait patiently for them to fix this issue, or

(2) File an A-Z refund claim with Amazon

There is something that I suggested one dimer who I know well enough (of course, only based on my conversations with him). But I can’t suggest that to you because (1) it involves huge risk, (2) I don’t know you well enough, and (3) you might not to be able to find someone to help you with it.

I don’t want to add this card in someone else’s account. Thanks for all your replies though.

@DealSeeker wrote:

@amey_dev143 wrote:

@DealSeeker wrote:

@amey_dev143 wrote:

Is there any other solution than this :
(1) Contact the seller on Amazon via the “Email Seller” feature on “Your Account” and then wait patiently for them to fix this issue, or

(2) File an A-Z refund claim with Amazon

There is something that I suggested one dimer who I know well enough (of course, only based on my conversations with him). But I can’t suggest that to you because (1) it involves huge risk, (2) I don’t know you well enough, and (3) you might not to be able to find someone to help you with it.

I don’t want to add this card in someone else’s account. Thanks for all your replies though.

So you did see that post. Good decision. That was a desperate suggestion given as a last resort anyway. And you are very welcome!

@amey_dev143 wrote:

The thing is that I have gifted this card to someone and that person is not able to use it. Now that he is asking me how to use it and I don’t have any answer, makes me look like a dumb guy
Hence, I asked for your help.

I can feel your pain and frustration, bro. You can always suggest that person to use the gift card at physical stores. The prepaid gift cards work like debit cards (without the ability to withdraw money at ATMs) so he will only need the ATM pin for transactions at POS locations.

As you probably read many times by now, this VBV issue impacts only online usage of the card.

@DealSeeker wrote:

@amey_dev143 wrote:

The thing is that I have gifted this card to someone and that person is not able to use it. Now that he is asking me how to use it and I don’t have any answer, makes me look like a dumb guy
Hence, I asked for your help.

I can feel your pain and frustration, bro. You can always suggest that person to use the gift card at physical stores. The prepaid gift cards work like debit cards (without the ability to withdraw money at ATMs) so he will only need the ATM pin for transactions at POS locations.

As you probably read many times by now, this VBV issue impacts only online usage of the card.

@amey_dev143 wrote:

@amey_dev143 wrote:

@DealSeeker wrote:

@amey_dev143 wrote:

I went on the link you have specified, but got the following error :
Axis Bank Verified By Visa (VBV)

Dear Customer,

Sorry, we are unable to process your request because your contact details are not updated with us.

Please visit any nearby Axis Bank Branch or ATM and update your mobile number. In order to update your email ID, please visit the nearest Axis Bank Branch. Once the details have been updated, you will be able to register in 24 hours, by visiting 3D Secure section of www.axisba...om.

Looks like you did not bother to read through the recent posts. Every new user, i.e. a user who does not already have a VBV verification account with Axis either for their real debit card or a prepaid gift card, is facing this issue.

Your options are:

(1) Contact the seller on Amazon via the “Email Seller” feature on “Your Account” and then wait patiently for them to fix this issue, or

(2) File an A-Z refund claim with Amazon.

I got the activation and 500Rs have been credited message on my registered phone.
I am not sure what to do next since I am confused reading so many different issues above.

Is there any other solution than this :
(1) Contact the seller on Amazon via the “Email Seller” feature on “Your Account” and then wait patiently for them to fix this issue, or

(2) File an A-Z refund claim with Amazon

one more solution is there.. in the mean time they fix this issue u can go to the nearest axis bank and apply for a new SB a/c and get an axis debit card within 7- 10 days.. create vbv account succesfully and add ur gift cards to that account…!!

@DealSeeker , @amey_dev143 ,@Amolverma.6 ,@nsinghal

REMOVED WITH WARNING – asking karma will lead to suspension

@axen89 wrote:

@DealSeeker

REMOVED WITH WARNING – asking karma will lead to suspension

@Magus wrote:

@axen89 wrote:

@DealSeeker

REMOVED WITH WARNING – asking karma will lead to suspension

y laughing….? even if you file A-Z claim they will take more than a month solve this issue..

also many people have 20 to 30 k ( some like me have more than a lakh) value of cards blocked in this vbv issue…

hence i would suggest this for them

@axen89 wrote:

@Magus wrote:

@axen89 wrote:

@DealSeeker
REMOVED WITH WARNING – asking karma will lead to suspension

y laughing….?

@axen89 wrote:

also many people have 20 to 30 k ( some like me have more than a lakh) value of cards blocked in this vbv issue…

In lakhs!

@DealSeeker wrote:

@nsinghal wrote:

@DealSeeker I may be changing my mind back again thanks to axis. My rs 2000 card I bought over 15 days ago has not yet been activated. Not even going to try the 5k one as it’ll be a futile exercise. The solutions here didnt work for me as I don’t have axis account and even though I have another axis card which got activated and working, I still cant find the username so I could add more cards…

… whenever this issue gets fixed, don’t forget to create an account at the VBV portal to avoid this issue when it happens again in the future. I discovered and started using that “Register additional cards” feature for convenience and it paid off big time.
I have perhaps been fortunate enough to never receive an unactivated card from Amazon. I always get the card activation SMS the same day it gets shipped and I have bought a lot of these cards so far (20+). Even the one I bought from Rediff (GCI) got activated promptly after calling GCI.

A friend of mine has an AXIS DC with VBV registered. So, I can add AXIS cards to his account. But what if the cards are not activated at all? The last two cards (2K each) I bought from Amazon were not activated at all.

You are lucky that you haven’t received a non-activated card from them yet. So, fortune favours the lucky ones even more.

I bought an axis gift card from the amazon during the freedom sale. But it’s not working. I think every body is having issue with thay card. How can it be used?

Yeah!! i also bought one, but throwing error on VBV CC @Amolverma.6

@manishtaneja90404 Please search a little before you a create a new thread! Since you mentioned “I think every body is having issue” (sic), you must have come across one of the threads on the Axis cards and the discussion about this issue. In case you did not, read this post and at least the last 2 pages in this thread: http://www.desidime.com/forums/dost-and-dimes/t...

CC @VaibhavJain

@maddydilip wrote:

@pranav01 wrote:

@newdduser wrote:

@pranav01 wrote:

@DealSeeker wrote:

Guys, I was finally able to crack the mystery behind the non-functioning of my Axis card purchased from Rediff (GCI). This information is applicable regardless of where you purchase the Axis cards from.

It turns out that, even though GCI customer care activated my card, some problem in the Axis payment gateway does not let prepaid cards purchased from GCI (and perhaps other sites as well) to register for VBV at the time of the first transaction. Note that this wasn’t the case earlier. You have to register for VBV separately on Axis’ website before performing any transactions. Special thanks to @rajdesidime for the unintended hint!

So if your card is not working even though it is supposedly activated, go to the following direct link and register for VBV. This is 100% verified by me just now. My card failed for every transaction, but I was able to use it successfully today after registering for VBV at the below link.

https://secure.axisbank.com/ACSWeb/EnrollWeb/Ax...

BCC: Relevant users.

I got notification and i still cant see you tagged me here. Which feature of DD is this?

http://www.desidime.com/forums/dost-and-dimes/t...

thanks

Unable to DO VBV.
I bought 3000 axis bank from amazon last month.It came preactivated with all pins and when I check in the axis bank site it gives balance as 3000 and says card active.
Below is my login page which shows my card balance with card status as active :

This is what my profile page look like.No info at all and I am not able to edit/add my info:

But I am unable to verify by visa so that I can’t do any transactions with the card.
Below is the VBV fail message:

Can you guys help me to solve this issue?

Anyone able to find solution of this error ?
Going to ATM and updating mobile no will help ?
I don’t have any registered card as of now to add on more cards online.

I was also not able to register for VBV. Sent mail to AXIS. Got below response

Dear Sir/Madam,

This is with reference to your email on 17th Aug, 2015 to [email protected] regarding unable to register for Verify by VISA.

Thank you for writing to us.

We apologise for the inconvenience caused to you.

We observe from our records, your Gift card is active for usage.

Due to some technical issue, the card is not being registered at VBV. We are working on it and the same will be resolved as soon as possible.

We assure you the best of our services.

Regards,
Farida Shaikh
Customer Service – Cards
Axis Bank

EDIT: Don’t know how to wrap multiple lines in block quote. Got it

I have filed A-Z guarantee for this case.And this what I got in the reply.

Greetings from Amazon.in.

This mail is in regards to your Order 1XXXXXXXXXXXXXXX1.

We have checked with the seller who has confirmed that the gift card has now been activated and ready for use. We regret the inconvenience caused.

Since your gift card has now been activated, your Guarantee claim for this order has been closed.

Thank you for using Amazon.in.

. . . .
Account Specialist
A-to-z Guarantee Program

@DealSeeker I received my cards today,10k,5k and one 2k…..and facing the vbv issue like others but the 2k card is not activated.

I know the vbv issue will be resolved within a month at least……but what to do about 2k card, should I contact seller(axis bank) or file a claim.

hey what detail u sent to this mail ?

@BaMbU wrote:

I was also not able to register for VBV. Sent mail to AXIS. Got below response

Dear Sir/Madam,

This is with reference to your email on 17th Aug, 2015 to [email protected] regarding unable to register for Verify by VISA.

Thank you for writing to us.

We apologise for the inconvenience caused to you.

We observe from our records, your Gift card is active for usage.

Due to some technical issue, the card is not being registered at VBV. We are working on it and the same will be resolved as soon as possible.

We assure you the best of our services.

Regards,
Farida Shaikh
Customer Service – Cards
Axis Bank

EDIT: Don’t know how to wrap multiple lines in block quote. Got it

@gagan5859 wrote:

hey what detail u sent to this mail ?

@BaMbU wrote:

I was also not able to register for VBV. Sent mail to AXIS. Got below response

Dear Sir/Madam,

This is with reference to your email on 17th Aug, 2015 to [email protected] regarding unable to register for Verify by VISA.

Thank you for writing to us.

We apologise for the inconvenience caused to you.

We observe from our records, your Gift card is active for usage.

Due to some technical issue, the card is not being registered at VBV. We are working on it and the same will be resolved as soon as possible.

We assure you the best of our services.

Regards,
Farida Shaikh
Customer Service – Cards
Axis Bank

EDIT: Don’t know how to wrap multiple lines in block quote. Got it

Sent my card number, email & Mobile number

@TechINC wrote:

@DealSeeker I received my cards today,10k,5k and one 2k…..and facing the vbv issue like others but the 2k card is not activated.

I know the vbv issue will be resolved within a month at least……but what to do about 2k card, should I contact seller(axis bank) or file a claim.

I have also received an unactivated card for the 2K card order. This unactivated card finally broke my fortunate streak. As pointed out by @merebaap right above your post, let’s contact the seller and Amazon as well (because the seller is probably swamped with support requests) to get the card activated.