Credit Card fraud beware :(
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Hi dimers
I wanted to bring to you some unfortunate news.. and hope that this will help alert others here.
Yesterday(23rd nov) in the afternoon I received SMS alerts that 4 transactions have been made on my credit card (syndicate bank gold) totalling around 30,000 Rs. The purchases were made on Jasper Infotech (Snapdeal) and Myntra.com at midnight of 22nd November. However, I had never used the credit card in the past 8-9 months (since I got my HDFC card.
I immediately called Snapdeal first and told them to hold the orders made with my card but they asked for more details such as bank statement and FIR. I told them bank statement will take a couple of days to be generated but I went to the PS to register FIR. That was another pain as the card belonged to me (address Bhubaneswar), I was on a work trip in SILIGURI and the online transactions could have been done anywhere (internet) and the companies involved were in Delhi and Bangalore. Completely out of their jurisdiction. I pleaded with them for several hours and finally they registered the FIR however they said, they would not be able to do much after that. (Complaint number with Snapdeal: 1342362)
Then I called up snapdeal again and told them I have mailed them the pics of the FIR filed with my card number in order to kindly hold/cancel the orders placed with my credit card. They said they will see what they can do, meanwhile I am trying to get the bank to get me the transaction REFERENCE NUMBERS which is required by snapdeal to cancel and refund the amount. Meanwhile, on saturday and sunday their accounts team doesn’t work, and I dont know if they ship of these days or not. If they ship by Monday, then i dont know what will happen…
Hoping that Snapdeal holds the orders and does not dispatch them to the criminal who has hacked my credit card account. I hope he gets caught soon and at this point of time I feel so helpless that this country has no cyber crime infrastructure to curb such offences. Its like someone takes all your money from your hands and you just stand and watch!! At this point of time, I think I don’t think I will get the money back but I want to try my best…..
gud one! @smak.
tusharsethi90935 wrote:
One thing I am confused at.You mentioned that password have been changed. How come you never got any acknowledgement SMS or Email for the same .I always get such alerts faster than transaction alerts.
The shocking part is PASSWORD was Changed.
I wonder if there is not a single dimer here who is not from/having contacts at Snapdeal or Myntra. In some thread, I read that there are dimers who actually work/who has contacts at Shopclues and Tradus. If there is any such member, please come forward to help catch the culprit. I think this would be the greatest help you could do to makyubex and the entire dimer community.
IF you find the chor, do update here his name and city
If your card not used more than 8 months, how on earth hackers got all the details! including transaction password
Did you save card details on your mobile/laptop?
Maithreya wrote:
I wonder if there is not a single dimer here who is not from/having contacts at Snapdeal or Myntra. In some thread, I read that there are dimers who actually work/who has contacts at Shopclues and Tradus. If there is any such member, please come forward to help catch the culprit. I think this would be the greatest help you could do to makyubex and the entire dimer community.
Hoping against hope that SD and Myntra can track the order numbers from the TIME/DATE of transaction and AMOUNT OF TRANSACTION and my Credit Card number and cancel the same….
I dont know how it works with these organizations but is it that difficult to track orders with the above info?
invisible007249 wrote:
If your card not used more than 8 months, how on earth hackers got all the details! including transaction password
Did you save card details on your mobile/laptop?
I dont know from where the hacker got the details….but i think the hacker was waiting until this month to use it, as the card was due for expiration in a month.
Moreover my 3D secure password has changed!!! As I am unable to login with my old passwords..
shocked to hear that this is possible
hope you are able to catch that chor and get ur money back
my credit card has theft sheild
What is theft shield? Is it protected against online transactions using password verification. Please read the T n C carefully.
i have heard that clicking on cancel at the 3D stage processes payments sometimes.. not sure about it
Probably, but those payments come back to the account in a few days or a week or so….at least thats what has happened with me every single time so far.
dealvolution wrote:
i have heard that clicking on cancel at the 3D stage processes payments sometimes.. not sure about it
True in case of yebhi..It work earlier but now yebhi aware about it.
Tell them to send an intimation to dispatch team.
I am pretty sure that they have personal contact numbers of warehouse and dispatching team.
Email Subject should be
{Urgent} Credit card theft case !! Halt Shipment
And tell them payment details you received in sms and request to halt the shipment.
Call snapdeal again and again since everytime different CC picks up the call tell him/her about the case and request them to contact concerned person for shipping ……… they may surely halt shipment sensing the seriousness of the case
Mujhe badi badi baatein krni nhi aati bs dua kruga paise wapas mil jye
Thanks for the advice Drupal. Already doing the same….now I think all that can help is all of your prayers put together that the SD CC gets to the orders and cancels them in time….
makyubex wrote:
Thanks for the advice Drupal. Already doing the same….now I think all that can help is all of your prayers put together that the SD CC gets to the orders and cancels them in time….
You are mentioning SD repeatedly in your posts. What about Myntra, buddy?
I have intimated Myntra too, and talked to their CC. But I am more focussed on Snapdeal coz the orders on Snapdeal total 29.5k and the orders on Myntra total less than 500 bucks. No partiality but I prioritized my efforts.
By the way, would anyone happen to know the payment gateway used by Myntra? So i could contact them too.
makyubex wrote:
I have intimated Myntra too, and talked to their CC. But I am more focussed on Snapdeal coz the orders on Snapdeal total 29.5k and the orders on Myntra total less than 500 bucks. No partiality but I prioritized my efforts.
Oh! I was not aware of that. But if you could get the shipping address/mobile number from any one site, then we are all ready to celebrate another Diwali with our beloved chor! So, keep tracking and posting. Good luck!
makyubex wrote:
I have intimated Myntra too, and talked to their CC. But I am more focussed on Snapdeal coz the orders on Snapdeal total 29.5k and the orders on Myntra total less than 500 bucks. No partiality but I prioritized my efforts.
By the way, would anyone happen to know the payment gateway used by Myntra? So i could contact them too.
Myntra seems to be using axis bank PG for CC payment and there is no contact info on their page. http://www.axisbank.com/business-banking/mercha...
I am not 100% sure about this PG as there in no info anywhere (even while making a payment), but based on my observation it seems to be axis bank PG only.
UPDATE: Myntra uses four PG.. I tried one txn with visa card and it was routed through axis bank PG…
yash8888 wrote:
Myntra seems to be using axis bank PG for CC payment and there is no contact info on their page. http://www.axisbank.com/business-banking/mercha…
I am not 100% sure about this PG as there in no info anywhere (even while making a payment), but based on my observation it seems to be axis bank PG only.
Yes. Just paid using SBI debit card on myntra. It just took me directly to SBI page from myntra secure page. Could not make out which PG it was. Perhaps, I missed something. But on their site, they mention AXIS, ICICI, CC Avenue & TECHPRO INSTANT Pay.
one small suggestion from my end
i think by seeing purchase time of his order he looks professional in this malpractice
he must be used wrong address for delivery, these hackers use wrong address for delivery and when deliver guys calls to his cell he says something like currently i am not at home i will pickup article from your office , so if product reaches the hacker there is no option of catching him try as much as you can in these two days
if possible visit snapdeals office with these proofs you can get his address easily from there
and try to approach cyber crime department ,they will follow up these kind of cases for sure , your local police will do nothing bro, they even don’t know what is online shopping
ninjaboy wrote:
shocked to hear that this is possible
hope you are able to catch that chor and get ur money back
my credit card has theft sheild
whats theft sheild?
@bro,
keep aside the myntra trans.
as regards for SBI card i know, they have the block facility in case of mis-use
and all transactions settled in 1-3 working days, so they can easily refuse the settlement of transaction claim
before final payment to the payment gateway. i am concentrating more on the cc as that is the root cause.
SD/PG will be of less helpful and difficult to convince as you are not the originator/shipper/ party to the transaction.
Legally its between you and bank,
so fight with them, CALL call CALL, as mail is just a proof nothing else
and straight way tell that i am not going to pay you, do whatever you can do.
I dont have any other payment due to you except 30k and you claim from the snapdeal/PG/fraudster whatsoever,
i am not the originator i am not liable to settle the bill, dont send me the bill and close the card/relationship immediately,
otherwise i am going to complain to RBI/Consumer forum/Ombudsman etc.
You can hire any 2 lawyers and they will send notice to credit card in Rs 200-500/-, in case they dont block the transaction.
Whether your sbicard.com login id working ? they have separate list of transaction settelled and transactions under pipeline, see that.
In case it is not settled, they can surely work.
sometimes i use the sbi card at 2 am or 3 am for same amount may be Rs 15 or Rs 60,
i immediately got the call on 3rd or 4th transaction for confirmation, they have fraud monitoring cell.
you can also make pressure on sd to not to entertain the amount in custody till the dispute resolved even if they
recd. the funds and contact Mr. Kunal Bahl , CEO thr. facebook too.
I am sure, your funds will be recovered, just focus on cc, and threaten them to face the court proceedings,
@baroob
bro his card was issued by syndicate bank not SBI
to know about theft protection see this http://www.cppindia.com/ind…hp
I dont knwo how it works but bank says that we have got your card covered
Venkat wrote:
@baroob
bro his card was issued by syndicate bank not SBI
ops
anyway similar facility must be available with Syndicate bank, to some extent.
i expect them so.
Read this
http://www.syndicatebank.in/scripts/syndicategl…
Item 8 A in the SyndicateBank Fair Practice Code for Credit Card Operations
http://syndicatebank.in/downloads/SyBk-FairPrac…
also read
http://syndicatebank.in/downloads/SyndBk-Cards-…
from
http://www.syndicatebank.in/scripts/syndicategl…
and 24 hour helpline
http://syndicatebank.in/downloads/CardPho…df
YOu can also focus on changing of the VbV code without your consent/information.
as per norms they need authorisation thr. OTP for changing that. In case bank is failed on this, that is their problem
and you are not liable for the any LOSS made to the bank due to this, as you notified the bank as soon as you saw the sms.
Thats all !
(Funds safe rahen to hamen Thaggu ke laddu khila dena)
try to use services like netsafe, virtual cards as their your card details are not exposed
agree wid B@R_0_0_D u dont need to do anything than inform bank n let them register ur complaint in their database. its their headache then to refund u ur money.
I am not that techsavvy.. but can’t an ip address be tracked on the transaction made? Cops can ask that from myntra and snapdeal, it will help to track the person who did it online..
Sorry to learn about the Fraud. Its an ALERT! Call for everyone!
I think Snapdeal should process/ship the order, however, instead of actual goods “Hat-kadiyaan” ship karni chahiye aur delivery boy should be the cop/police himself. Order should go with a police van.
After confirming that he has placed the order. He should be advised to open the box in order to ensure the proper goods delivery. Once opened should be Arrested taken for further Investigation followed by Remand.