Just had a very bad online purchase experience with Infibeam

I puchased a extrnal hard disk from Infibeam on 24 jan 2014 with order id 12524913. It was delivered on time. What they claim about their 7 days and 30 days return policy is totally wrong. Do not trust Infibeam’s full return & refund policy.Their customer service have very delayed responsiveness. They respond to your query days after you will file a request, and for most of the problems they could not help much, the reason being simple, their non-flexible policies which are ofcourse not in favour of customer. My issue is not yet resolved.