Once order is place and paid, you don't have any control
Guysā¦ Its worst shopping experience with Pepperfry. Their customer care is worst I have come across in recent daysā¦. One side companies like Flipkart and Amazon trying to win the trust of customers in online shopping by making the policy customer friendly but Pepperfry customer policy is forcing back to its customer to traditional shop as you donāt have any control once order is placed online.
Their customer care do not respond on email and when you call them its minimum 20 mins waiting on phone and even when you get to talk to them they donāt have any clue on the order and no call back also being done after that. So you are left with Ram Bharoseā¦
In my case ordered study tables on 1st May and delivery date was 16th to 19th Mayā¦ but until today no delivery done and donāt know when this will get delivered. Raised with customer care but as explained above they have no clue on this.
Donāt think I will recommend this to anyone or will comeback myself to shop again on this estore.
Raised cancellation request and lets see what they doā¦ otherwise will raise a consumer complain against themā¦.
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Ordering furniture from PF is a blunder and many fell into this trap.
Search DD for similar cases.
Even if they deliver you would that
1. Product different from what U expected
2. Installation delayed or high installation charges
3. product started feeding termites or developed cracks
ā¦ all this I read from threads on DD from time to time