Keeping Money with Paytm is UNSAFE

Email Chain of that Txns

Rajeevtyagi, Feb 12, 01:37:

Hello Ravi,

We are happy to assist you.
We would like to offer our deepest apologies for the trouble you had to experience with us .We understand This situation is not ordinary and these incidents are not typical of us. We are very sorry that this happened to you but rest assured it won’t happen again .We want to let you know that your amount showing transferred to bank but we need bank statement to escalate your issue to our operation team because sometimes it happen that money got stuck in between and operation team have authority to do needfull,We again request you to share bank statement when it is available to your .
Should you need any further assistance, let us know.

Thanks and regards,
Paytm Care
Disclaimer : “Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.”

thisis.ravi540, Feb 11, 11:31:

You Giving me so much torture to refund my money

How the hell you think as your way, beggar, take the txn ID and contact bank

Refund my money without giving me torture

FYI … I had lot of wallet balance, I have initiated ‘Tranferred to Bank’ for the amount 961, 961 Refund option was available, my wallet deducted (Paytm Cash IDs: 1330474038 & 1330474590) but not credited back to Bank or Paytm wallet

Paytm seems cheater, money is completely NOT SAFE, I will post in forums, to check their transactions to get saved from you Cheaters

Rajeevtyagi, Feb 11, 05:15:

Hello Ravi,

We understand that the recharge for your transaction was not successful, but your bank account/card was charged.

Sometimes we do not get the confirmation from the bank that your money has been deducted. Could you please email a copy of your bank/credit card statement in PDF format which includes this particular transaction till date / 12 feb 16 .

Waiting to hear from you.

Thanks and regards
Paytm Care
Disclaimer : “Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.”

thisis.ravi540, Feb 10, 11:35:

Hi,

Reg to Paytm cash transaction id 1330474038 & 1330474590

The above txn IDs are not refunded to wallet, if refunded, please show me in the wallet where it is added, that time it was having wallet error also (as I exceeded the monthly limit)

So the txns 1330474038 & 1330474590 are not refunded to wallet, (if so, show me in the statement where those are added)

If you tell already refunded, then SHOW ME THE PROOF

Seems, My money is not safe at Paytm, I need to post in the forums and ask experts opinion to get back my money from you

Please refund MY HARD EARNED MONEY

Thanks

DGShivam, Feb 10, 11:04:

Hello Ravi,

Sorry for inconvenience caused,

As i check your wallet transaction against Paytm cash transaction id 1330474038 & 1330474590 your Rs.961+961=1922 is not transfer in your bank account due to some technical issue as that amount is refunded back in your wallet on 2016-01-21 after that refund you are use that amount from your wallet in done different transaction and as of now your wallet balance is Rs.0.24,So kindly check your wallet again.
Should you need any further assistance, let us know.

Thanks and regards,
Paytm Care
Disclaimer : “Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.”

thisis.ravi540, Feb 10, 00:53:

HELLO,

Whatever you are telling is absolutely WRONG

The amount drawn for the Order#1032674 from already existing wallet amount

FOR the Paytm Cash IDs: 1330474038 & 1330474590, the wallet history is showing DEDUCTION but not showing any DEPOSIT for the SAME, and not refunded to Bank

Please do not try to cheat me, refund my amount 961 + 961 = Total 1922/- without any Delay

Thanks,
Ravi Sankar

DGojt, Feb 9, 23:28:

Hi there,

We reviewed and figured out that INR 961+INR 961 has already been refunded to your Paytm Account. It seems that you have used this amount already. Here are your transaction details for the same as mentioned below:
1. Order number:1032674
2. Amount: INR 501
3. Date of transaction:2016-01-28

Hope this helps!

Thanks and regards,
Paytm Care
Disclaimer : “Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.”

thisis.ravi540, Feb 9, 22:37:

Name: thisis.ravi540 | Email Id: [email protected] | Order Number: RCtkt – | Message: Paytm Cash IDs: 1330474038 & 1330474590, are showing as transferred to Bank, but I have not got them to my Bank account even after 20 days, Please provide the stuck money 961 + 961 = 1922/- | Issue Type: Others | Time: 2016-2-9 22:37:30 |

if you are running 3 accounts and using same debit card for transaction , then chances are that after sharing bank statement they will find your other two accounts also and block all three accounts immediately.
So be careful while sharing details to them as in the past so many accounts had discontinued just coz their address and card details are same on more than one accounts ..

I had to spent the whole 10k which I got cash back from iphone 6s bcoz I knew transferring to bank is risky and if such type of problem occured I would lose 10000 rupees in a moment..

@shaqib19 wrote:

if you are running 3 accounts and using same debit card for transaction , then chances are that after sharing bank statement they will find your other two accounts also and block all three accounts immediately.
So be careful while sharing details to them as in the past so many accounts had discontinued just coz their address and card details are same on more than one accounts ..

I had to spent the whole 10k which I got cash back from iphone 6s bcoz I knew transferring to bank is risky and if such type of problem occured I would lose 10000 rupees in a moment..

Nothing is risky in that, bro! Since your account is KYC verified so they won’t be blocking it until and unless you do something fishy in other accounts. You should have first “transfer to bank” and then wait for a day.

Similarly what I’ve noticed is if your bank is “SBI”, you will get refund in your bank account in 3-4 hours, but for anyone else back it may take upto 2 days.

Simple funda is why keep money in paytm. When your work done transfer it to bank. When required recharge your wallet again.

Write them on facebook and twitter..u can also email to rbi..Ask them transcation details so that u cn check with bank. ?
If the money dint reach bank then it will be revesed back to source..
Bestway is to get imps or neft details and check with bank

U can also complain there higher authority here
https://paytm.com/grievance-...cy

First of all do not loose temper and mess up with paytm for that matter with any other wallet/retailer.
You know they will be polite in mails but will surely trouble you to the end.
It does not matter to them much if one customer is added or lost.
So as long as your money is with them and you have few negatives with you, like 3 accounts,…first be soft and get your money, once your money is in ur hand, u can always write your experience on forums.

For me refund from mobikwik wallet to bank took more than 15 days+ after recharge failure.

@thisis.ravi538479

I just went through the emails you posted. First of all , you need to maintain some decency while replying to a customer service representative. Looking at your language, they will not help you even if they wanted to. It is sad how you are addressing customer care reps as " beggars" . Remember, opening multiple accounts on Paytm is against their rules. You have violated Paytm rules and they can get back to you by labeling you as a " fraud" for violating their rules. Would you like if they address you as a Fraud? We all get mad at customer service agents but remember, they are humans too and in certain situations there is only so much so they can do. Instead of getting mad at CC reps, provide them the details they want or escalate the issue to higher ups.

I’m not trying to take a dig at you. Your issues would be resolved faster if you maintain composure & professionalism while dealing with Paytm or any organization for that matter.

@cybertechie wrote:

@thisis.ravi538479

I just went through the emails you posted. First of all , you need to maintain some decency while replying to a customer service representative. Looking at your language, they will not help you even if they wanted to. It is sad how you are addressing customer care reps as " beggars" . Remember, opening multiple accounts on Paytm is against their rules. You have violated Paytm rules and they can get back to you by labeling you as a " fraud" for violating their rules. Would you like if they address you as a Fraud? We all get mad at customer service agents but remember, they are humans too and in certain situations there is only so much so they can do. Instead of getting mad at CC reps, provide them the details they want or escalate the issue to higher ups.

I’m not trying to take a dig at you. Your issues would be resolved faster if you maintain composure & professionalism while dealing with Paytm or any organization for that matter.

+1

@sptco wrote:

@cybertechie wrote:

@thisis.ravi538479

I just went through the emails you posted. First of all , you need to maintain some decency while replying to a customer service representative. Looking at your language, they will not help you even if they wanted to. It is sad how you are addressing customer care reps as " beggars" . Remember, opening multiple accounts on Paytm is against their rules. You have violated Paytm rules and they can get back to you by labeling you as a " fraud" for violating their rules. Would you like if they address you as a Fraud? We all get mad at customer service agents but remember, they are humans too and in certain situations there is only so much so they can do. Instead of getting mad at CC reps, provide them the details they want or escalate the issue to higher ups.

I’m not trying to take a dig at you. Your issues would be resolved faster if you maintain composure & professionalism while dealing with Paytm or any organization for that matter.

+1

Hi, I agree what you are telling is RIGHT … but this is not the first time I am facing issue with paytm, most of the times (if it is their mistake) they will not respond to emails, twitter, facebook and need to send them email daily to get one response out of 5 -10, every time they will come up with the info that is completely irrelevant to the concern.

I am pissed off with the third class website and 4th class support, that was why I had used some harsh language, everyone on Earth will be having patience, if that exceeds, then everyone will blast out …

BTW I have not got my money yet … I will keep on posting their replies here, so that everyone will come to know how much trouble that paytm is giving me

(Paytm Reply …)

Hello Ravi,

We are happy to assist you.
We would like to suggest you that transfer to bank fail from bank side, Amount rolled back to the wallet on 21/01/2016 02:12 PM / 21/01/2016 02:12 PM.
Should you need any further assistance, let us know.

Thanks and regards,
Paytm Care
Disclaimer : “Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.”

(My Reply …)

thisis.ravi540, Feb 16, 08:01:
AMOUNT is not deposited to wallet … AMOUNT is not deposited to wallet … AMOUNT is not deposited to wallet …

Please provide the deposit txn Ids if it really rolled back

XXXXXXXXXXXXXXXXX

(Paytm Reply …)

Rajeevtyagi, Feb 17, 01:58:
Hello Ravi,

We are happy to assist you.
We would like to suggests you that Please find transaction id against which amount is refunded back to source account 1330474590 ,1330474038 .
Should you need any further assistance, let us know.

Thanks and regards,
Paytm Care
Disclaimer : “Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.”

(My Reply …)

Do not make me Fool

I am asking deposit Ids, but you sent the with drawl Ids

Whatever Transaction Ids you sent are withdrawal transaction Ids, I AM ASKING YOU THE DEPOSIT IDs

Why are you want to steal my money Cheaters, Refund my money, it is crime
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