Never Be Honest to Online wallet services
- 4029
- 86
-
- Last Comment
before i tell my story let me say this i have been a stupid completely
I withdrawn money from my citrus wallet on July 7 of 750₹ to my bank account but that same amount was credited to me twice so instead of taking the money as my friend said i messaged citrus about this duplicate transaction and they asked for my bank statement i sent the same .after checking they asked to add 750rs to the wallet again which they will take back & i agreed.meanwhile bank took 300rs from my account wrongly so i complained on bank and sent mail to citrus stating to give some time while i fix my issue with bank.a month after friend sends me money on Citrus they take 750₹ without my knowledge and called me to inform me about this after taking the money.i wasn’t sad they took the money but was angry they took it without my knowledge so i deleted my account on citrus so everything came to an end
Now that’s what i thought but its not the end their bank partner Kotak which credited me 750rs wrongly complained against me last week and froze my bank account.i have a IOB bank account so i went to the bank asked why my account is frozen they explained me this “Kotak and Citrus filed a complaint so we froze your account”.After showing all the proof for Citrus talking the money back,bank didn’t agree with me stating that my account will be kept frozen until Kotak take their complaint back.
Contacted Citrus now they said “Hey, Please note that we do not have rights for freezing any of our customer’s personal bank account. Request you to get in touch with your respective bank.” so called customer care now they saying to ask the IOB bank to mail citrus why they blocked the account but they wont contact their bank partner Kotak who complained against me.
My account is frozen because of a mistake from Citrus end ,gonna talk lot of time just to fix this issue from my IOB bank which has terrible customer service
All i wanted to say is if something happens to you don’t act stupid like me
I too faced some duplicate txn issue long back.. i kept silent and enjoyed it… got two 2k amounts when i have withdrawn one 2k…. i never used that account again out of the fear that they will deduct once i load amount in it..
Create account .in citrus again
Call citrus
Connect to manager
Explain situation
If he is nice he will give u 750 rs back
If he does not ask for all of their high authority and send email and keep tweet them
@MovieSeeker samething happend to me, Zopper dint giv 600 referal credits to my friend… but i gave them 40k back, which was refunded by them mistakenly 
I could have kept 40k and led tv freely 
dont know which expression i should give 
@Cherry wrote:
I too faced some duplicate txn issue long back.. i kept silent and enjoyed it… got two 2k amounts when i have withdrawn one 2k…. i never used that account again out of the fear that they will deduct once i load amount in it..
lol
I don’t want any money from those idiots. My whole account is frozen I can’t use net banking or anything.
@rajrocks wrote:
dont know which expression i should give
you can give a happy face and don’t be honest to these guys . it only make it worse .
You seem a very good guy. And you had to pay for being very good. 
@MovieSeeker wrote:
I don’t want any money from those idiots. My whole account is frozen I can’t use net banking or anything.
if you can just go to branch and meet manager personally
he will sort out
for further help tagging @Alpha.Barood
@Smarty wrote:
@MovieSeeker wrote:
I don’t want any money from those idiots. My whole account is frozen I can’t use net banking or anything.if you can just go to branch and meet manager personally
he will sort out
for further help tagging @Alpha.Barood
Kyu SBI me account hai kya jo help karega
Somebody please kill me.. 
@BUTTERFLYBOY wrote:
You seem a very good guy. And you had to pay for being very good.
Exactly! Such txns will get flagged during auditing and they will reverse the amount. Who told you to act smart @MovieSeeker ?
Moreover, I don’t understand how they can take money from your Citrus wallet. Is this professional banking or some petty shop account settlement? They should have formally contacted IOB via Kotak and reversed the transaction. Seems some amateur from Citrus did this to save his ass. Correct me if I’m wrong, @Alpha.Barood
I have done 4 transactions on greencart 2 years bak,
Wallet generic name shown in cc stat, which I disputed and block the funds to gcart for 3 months.
Cc (amex) has asked them all proof of delivering the ordered product (veg +groceries), and funds took 3 months more to reach In merchant acc.
Till than they have shown 5k debit balance in my acc and my second acc. Also frozen..
Never shopped again even after acc . got activated, ultimately it closed.
Conclusion- playing with WALLET could be against consumer and playing with consumer can cause harm to merchant, as they are more tech savvy.
@Magus wrote:
Moreover, I don’t understand how they can take money from your Citrus wallet. Is this professional banking or some petty shop account settlement? They should have formally contacted IOB via Kotak and reversed the transaction. Seems some amateur from Citrus did this to save his ass. Correct me if I’m wrong, @Alpha.Barood
If citrus has paid extra thr KMB , by their fault.
Its ideal to reverse the trans. With same channel via. Correct reference and wallet /bank are rightful and dutiful to do that.
Hence, citrus is supposed to mark a lien on wallet , so that amount up to 750 is blocked automatically and no customer consent is required.
In case KMB got any communication from xyz for suspicious tr. , its difficult to make them correct and remove the confusion between KMB and xyz.
@Alpha.Barood wrote:
If citrus has paid extra thr KMB , by their fault.
Its ideal to reverse the trans. With same channel via. Correct reference and wallet /bank are rightful and dutiful to do that.Hence, citrus is supposed to mark a lien on wallet , so that amount up to 750 is blocked automatically and no customer consent is required.
In case KMB got any communication from xyz for suspicious tr. , its difficult to make them correct and remove the confusion between KMB and xyz.
Exactly! But Citrus has just debited the amount from wallet without keeping KMB in loop. Seems they just flagged the duplicate txn without letting KMB know about the lien. Assholes!
@Magus wrote:
@Alpha.Barood wrote:
If citrus has paid extra thr KMB , by their fault.
Its ideal to reverse the trans. With same channel via. Correct reference and wallet /bank are rightful and dutiful to do that.Hence, citrus is supposed to mark a lien on wallet , so that amount up to 750 is blocked automatically and no customer consent is required.
In case KMB got any communication from xyz for suspicious tr. , its difficult to make them correct and remove the confusion between KMB and xyz.
Exactly! But Citrus has just debited the amount from wallet without keeping KMB in loop. Seems they just flagged the duplicate txn without letting KMB know about the lien. Assholes!
it could be system deficiency as
1. marking a lien , getting some funds in lien deposit and adjusting it and cancelling the lien are 4 action points , which are not automated.
2. advising the KMB of recovering the amount and closing the dispute as human dependant and no specific timeframe may not set or set at once in a month to cross check.
IMO, citrus in not defaulted on intention or procedural lapse,
however, action should be timely and some method should be there to verify such recovery and communicating KMB to closure of issue should be faster.
@Alpha.Barood wrote:
it could be system deficiency as
1. marking a lien , getting some funds in lien deposit and adjusting it and cancelling the lien are 4 action points , which are not automated.
2. advising the KMB of recovering the amount and closing the dispute as human dependant and no specific timeframe may not set or set at once in a month to cross check.IMO, citrus in not defaulted on intention or procedural lapse,
however, action should be timely and some method should be there to verify such recovery and communicating KMB to closure of issue should be faster.
But his real account is frozen which could mean a lot to him. Such faults can never be justified. 
@Magus wrote:
@Alpha.Barood wrote:
it could be system deficiency as
1. marking a lien , getting some funds in lien deposit and adjusting it and cancelling the lien are 4 action points , which are not automated.
2. advising the KMB of recovering the amount and closing the dispute as human dependant and no specific timeframe may not set or set at once in a month to cross check.IMO, citrus in not defaulted on intention or procedural lapse,
however, action should be timely and some method should be there to verify such recovery and communicating KMB to closure of issue should be faster.
But his real account is frozen which could mean a lot to him. Such faults can never be justified.
first the fault is shouldered on customer, so what to do ?
@Alpha.Barood wrote:
first the fault is shouldered on customer, so what to do ?
Huh! That’s unforgivable. He meant them good, after all. Where will they find such customers these days?
Anyone knows the mail IDs of higher authorities at Citrus and KMB?
U should always file reverse transaction form and should not return money directly
All bank come under control of rbi and threre must be some way to approach rbi
Guys honestly I didn’t send them money friend sent 850 that he owe me through citrus wallet , that’s the money they took without my knowledge they should have informed Kotak they got the money but they never did
@Magus wrote:i am not acting smart taking the money would have been like cheating so only msged them. but your right I am the one getting punished for acting this way even though it’s their fault.
@BUTTERFLYBOY wrote:
You seem a very good guy. And you had to pay for being very good.
Exactly! Such txns will get flagged during auditing and they will reverse the amount. Who told you to act smart @MovieSeeker ?
I m not getting one thing …
How can some one or some other bank ask to freeze your personal bank account which is nowhere attached to them ?
And your bank should have consulted you once regarding the issue at least one time.
By placing a bank lein on your account and until you pay that lein off, you wont get your account unlocked.. Kinda self defeating since if your money is frozen how can you pay?
I saw PFC block a bank account and stopped thousands of clerks from getting a paycheck because they would not fix and pay the money for people’s pfc contributions.. It was fixed the next day after which the bank accounts were unfrozen to pay their salaries.. This issue has been going on for a decade.. Mostly fixed in 1 single working day..
@FeelMyL0Ve wrote:
@rajrocks wrote:
dont know which expression i should give
you can use this –
or ask @Magus
In fact, @MovieSeeker himself has a nice one for it. Seems he put this after the incident.
@M.MAHI wrote:
I m not getting one thing …
How can some one or some other bank ask to freeze your personal bank account which is nowhere attached to them ?
And your bank should have consulted you once regarding the issue at least one time.
yep that’s main thing .
Moral of the story is … Silently keep the money.