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More about Pickup Stores

A Pickup store is a value added service for our customers where you can walk in and collect your delivery at your own convenience.

Pickup store facility is currently available at selected pin-codes in the following cities: (launching soon in more cities)

Ahmedabad
Bangalore
Delhi
Gurgaon
Kolkata
Mysore
Pune
Surat
Vadodara
Vellore
What are the benefits of a Pickup store over door delivery?
With Pickup stores, you don’t have to wait around at home or leave in-between your meetings, get disturbed when you are busy or worry about your mobile network. We’ll have the delivery waiting at your nearest Pickup store so that you can grab it on your way at your convenience.

How do I know if my area has a Pickup store and its timings?
During product checkout on the mobile App, you will be given a list of all Pickup stores along with store timings based on your pin-code where you can walk in and collect your delivery.

How do I know whether my delivery is ready for pickup?
Once your order has reached your chosen Pickup store, you will be notified via an SMS. The SMS will also contain a unique 4 digit pin which should be carried to the Pickup store during delivery pick up.

Do I need to bring any Identification proof for collecting my delivery?
You will need to bring the 4 digit pin received via SMS & a valid photo-id proof. We accept the following Photo-ids: PAN card, Driving License, Aadhaar Card, College ID card, Employer ID card, Voter ID card, Government approved cards, Photo printed Credit/Debit card, Bank Passbook

For how many days will my order be available at the Pickup store?
Your order will be available for 5 working days from the day you are notified that it’s ready for pickup.

How can I make payments in case of cash on delivery orders?
You can choose to pay either by cash or card.

What happens if I fail to collect my delivery within 5 days of being informed?
If you fail to collect your delivery within 5 working days, your order will be automatically cancelled. A full refund will be initiated from our end in case of pre-paid orders.

Can I send someone else to collect the delivery on my behalf?
If someone else is coming to collect your delivery, please ask the person to bring his/ her photo Id proof with the unique pin number sent to you via SMS.

Will I be allowed to do an open delivery (in case of cash on delivery orders)?
Currently we don’t have the provision for open deliveries.

Can I ask for a replacement/ return from the Pickup store directly?
Presently we don’t have the return/ replacement provision at the Pickup stores. Return/ replacement request can be created through the website or by calling our customer executives.

Can I use e-gift vouchers at a Pickup store for payment?
No, e-gift vouchers can’t be used for payment at the store.