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DIMERS, PLEASE BEWARE OF THIS WEBSITE !!!
I made the serious mistake of ordering a KITCHEN KNIFE SET from them, which I received today. IT IS THE MOST TERRIBLE/HORRIBLE QUALITY.
THE BOARD IS MADE OF THIN BLACK RUBBER!
THE KNIVES ARE MADE OF THIN STEEL WHICH BEND WHEN YOU TRY TO CUT SOMETHING! (I SAY TRY TO CUT, BECAUSE CUTTING SOMETHING IS VERY DIFFICULT WITH THESE SO CALLED KNIVES)
the knives are Chinese made…… but the lowest quality Chinese made stuff !!!
NOW FOR THE FUN PART:
I called up the customer service and spoke to a guy called Mr Mukesh. He says that I can easily return the stuff, but since Shopping Mantra does not have a reverse pick-up system in place, I will have to pay for the courier and send the goods myself….. after which the website will return only my initial payment into my account. COURIER CHARGES TO BE BORNE ONLY BY THE CUSTOMER!!
THE WEBSITE SEEMS TO HAVE A BASIC POLICY……. WE SELL YOU TRASH AT CHEAP PRICES, WHICH YOU CANNOT RETURN, BECAUSE THE COST OF RETURN…… WILL BE THE COST OF THE PRODUCT!!! HA! HA! HA!
So HAPPY Buying
This person is doing this intentionally, previously also he ordered one Digital Weight machine and just given us a call that he got a totally damaged product, we addressed his complaint immediately and sent him a new product at our cost. He was very happy with our support
This time also he repeated same thing and even after knowing that he had opened the seal of product and used is, we offered a refund which is against our return policy but he was not ready to send the product back.
He started threatening us that if we don’t collect the product from his place and refund the amount he will give us negative feedback on DesiDime, he also added that he will regularly keep posting against us
“Aaj se Mai Aap kii company ke peechhe pad jaaunga aur aapko majboor kar dunga mujhe phone kar ke maphi mangne ke liye”.
As per our return policy we requested this person to send the product back but he was not ready for that
We always honor our customers and understand their feelings and we give them treatments by going beyond our standard policies but there are some peoples who are making a habit of getting bonus.
shoppingmantra wrote:
This person is doing this intentionally, previously also he ordered one Digital Weight machine and just given us a call that he got a totally damaged product, we addressed his complaint immediately and sent him a new product at our cost. He was very happy with our support
This time also he repeated same thing and even after knowing that he had opened the seal of product and used is, we offered a refund which is against our return policy but he was not ready to send the product back.
He started threatening us that if we don’t collect the product from his place and refund the amount he will give us negative feedback on DesiDime, he also added that he will regularly keep posting against us
“Aaj se Mai Aap kii company ke peechhe pad jaaunga aur aapko majboor kar dunga mujhe phone kar ke maphi mangne ke liye”.
As per our return policy we requested this person to send the product back but he was not ready for that
We always honor our customers and understand their feelings and we give them treatments by going beyond our standard policies but there are some peoples who are making a habit of getting bonus.
Seriously! shoppingmantra (if u really are the official face of shoppingmantra.com on desidime ), even if this person is doing it intentionally, u should not come to this level of cross-commenting. You need to be more professional and handle things at Customer Care level. Not on Desidime. For sure!
Hi @USR86,
that posting is actually being done by Shoppingmantra.com, the website.
They for some reason are failing to see through my crystal clear intention, which is simple
1. To share my stupidity in trusting the website and buying from them (through an advance payment)
2. To ensure that my Dimer brothers are warned about dealing with this website, which seems to be a very unprofessional operation.
3. To do my best to see that no other Dimer suffers my fate.
My post, narrative and intention should be crystal clear.
usr86 wrote:
Seriously! shoppingmantra (if u really are the official face of shoppingmantra.com on desidime ), even if this person is doing it intentionally, u should not come to this level of cross-commenting. You need to be more professional and handle things at Customer Care level. Not on Desidime. For sure!
My sentiments exactly.
To both Magus and Shopping mantra….. this is not a place to fight…
its really hard to see both of you posting….in every posts of Shopping mantra and giving the same comment and excuse….. better stay away from the post….
@Magus—→>> if u r cheated by shopping mantra…its OK and if u need justice better go and fight with them directly…and eventhough u try to create awareness…..its really looking awkward to see ur comment in every post of Shopping mantra….
@Shopping mantra —→>> being a company…u need to first satisfy the customers with ur good products and u need not have to provide justification in this forum….Its looking 100% unorthodox….
both of u better stay away from DD than spoiling the posts……this is my kind request….
[CONTENT REMOVED]
Whats going on here ?…. Do u care to explain why u posted irrelevant Text in this Post??
magus wrote:
Hi @USR86,
that posting is actually being done by Shoppingmantra.com, the website.
They for some reason are failing to see through my crystal clear intention, which is simple
1. To share my stupidity in trusting the website and buying from them (through an advance payment)
2. To ensure that my Dimer brothers are warned about dealing with this website, which seems to be a very unprofessional operation.
3. To do my best to see that no other Dimer suffers my fate.
My post, narrative and intention should be crystal clear.
Agreed.
magus wrote:
DIMERS, PLEASE BEWARE OF THIS WEBSITE !!!
I made the serious mistake of ordering a KITCHEN KNIFE SET from them, which I received today. IT IS THE MOST TERRIBLE/HORRIBLE QUALITY.
THE BOARD IS MADE OF THIN BLACK RUBBER!
THE KNIVES ARE MADE OF THIN STEEL WHICH BEND WHEN YOU TRY TO CUT SOMETHING! (I SAY TRY TO CUT, BECAUSE CUTTING SOMETHING IS VERY DIFFICULT WITH THESE SO CALLED KNIVES)
the knives are Chinese made…… but the lowest quality Chinese made stuff !!!
NOW FOR THE FUN PART:
I called up the customer service and spoke to a guy called Mr Mukesh. He says that I can easily return the stuff, but since Shopping Mantra does not have a reverse pick-up system in place, I will have to pay for the courier and send the goods myself….. after which the website will return only my initial payment into my account. COURIER CHARGES TO BE BORNE ONLY BY THE CUSTOMER!!
THE WEBSITE SEEMS TO HAVE A BASIC POLICY……. WE SELL YOU TRASH AT CHEAP PRICES, WHICH YOU CANNOT RETURN, BECAUSE THE COST OF RETURN…… WILL BE THE COST OF THE PRODUCT!!! HA! HA! HA!
So HAPPY Buying
I totally agree with magus. I also had the same bitter experience with them. They are the worst online sellers I ever have seen in my life. Just stay away from them
shopping mantra is worst site to buy anything, they might put a good picture of product but the item will be off cheap quality. never ever buy from them. I am saying it with my experience.
BML wrote:
shopping mantra is worst site to buy anything, they might put a good picture of product but the item will be off cheap quality. never ever buy from them. I am saying it with my experience.
even i ordered a shirt and i turned out to be shiit not even my size
they sell only low quality products.