I ordered one Seagate GoFlex 500GB USB Portable External Hard Drive at www.timta…om on 17.06.2011. I ordered the same for one of my friend. I paid Rs. 2,849/- through credit card. In the product page- http://www.timtara.com/products/Seagate-GoFlex-… the delivery time was highlighted as “Delivery in 8-10 Working Days”. But after many repeated request they told me on 28.06.2011 that product is out stock. The lady on phone(customer care) also told me that I can cancell the order by writing an email to their [email protected]…om. I thereafter on same day wrote following email to them-
I have placed Order #10044879 on 17.06.2011 and for last 10 days it has been stated by your Customer Care and at Facebook page that it will be shipped within 1-2 days and will reach me within 5-6 working days. But when I called your customer care few minutes ago they told me that it is out of stock. I have ordered this item for one my friend and facing embarrassment infront of him. Your Customer Care said it may get shipped this week if stock arrives. So shipping+ delivery will take another 10 days time to reach me. So through this mail I want to cancell my following order-
Order Date: 17-06-2011
Recipient: Amlan Sarma
Thereafter I regularly checked my Account to know about refund.But to my surprise on 01.07.2011 my order status showed “SHIPPED”. So immediately called them and asked why you shipped my order after cancellation. In reply they told that they didn’t receive any cancellation. When I said that I wrote mail to them and also updated at their facebook page they admitted the cancellation. Thereafter they told that I will get my refund within 7-8 days. But till now I have not received any refund and status of my order still shows “Shipped”. In between these days I am requesting at their facebook page to refund my money at earliest.
From 17.06.2011 I made purchase at letsbuy.com, ebay.in, yebhi.com and zoomin.com. All the products were received within 4-5 working days.
Now I am really repenting why I choose the timtara.com.
Through this I want to warn everyone about timtara.com. They accept order when product is out of stock and when we cancel the order they don’t bother to refund our money.
I may lose Rs.2,849/- but other peoples shouldn’t suffer like me.
SO BEWARE OF TIMTARA.COM