Beware while buying from zoomin.com

Hi, I have just bought a customized photo printed coffee mug from zoomin.com

Products shown on the website were seeming amazing, I ordered a coffee mug, first of all they took more than 10 days to get it delivered.
& the day when it delivered to me it was broken into pieces.

Now I got stucked here in this situation, I contacted the customer support of zoomin & they offered me a coupon by which the coffee mug became free when applied
the code & I ordered it again.

Again it took a long time to deliver.

My experience was too bad with this website.