Fashion and You - Bad experience

Fashion and You - Bad experience

The dealer says relax front
Deal Newbie
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I’ve ordered from Fashion and You on 2 occasions. The first time I was extremely pleased with the packaging and the deal itself (I had not discovered Desi Dime then smile ). I was not impressed with the time taken to ship the product, which was more than 3 weeks. But since I was new to online shopping then, I assumed thats probably how long it takes when you buy products online. Their SMS service is extremely annoying and I continue to receive the messages despite removing myself from the subscriber list. My email account was flooded with their emails too, but by marking them as Spam I have no worries. However, the SMS’s continue to persist.

The second time I purchased 2 pairs of jeans and a home decor metal product, which was quite large in size. I was worried whether these products would ever arrive since it was more than a month and there was no shipment. The website order status was not useful, and the customer care gave a standard reply that it will come very soon. Then the order came 2 weeks after that, and to my horror I found that home decor product had been stuffed inside that standard size shipment box. It had dents and dings on one side of the object and the made the purchase worthless. It hardly had any bubble wrap on it either.The jeans were of a waist size higher (34 instead of 32). There was no return policy of the household metal item, and I was extremely disappointed with my second order. After reading several consumer complaints I decided not to return the items as I didnt know when my items would be shipped again and I didnt want to deal with another hassle. I have since stopped dealing with Fashion and You and I dont miss them one bit because I have found Desi Dime smile

18 Comments  |  
0 Dimers
Qwerty1
Super Moderator
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14564
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My order of 2 shoes is stuck with them :( (Order no:535106)
Hope they deliver soon and after that i done with Fashion and You.

They actually did come to desidime but haven’t posted anything except their first post.

http://www.desidime.com/user…67

The dealer says relax front
Deal Newbie
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How long has it been since your order qwerty? After dealing with other websites I realized how quick the shipping actually is, and FnY unnecessarily takes months to ship their orders.

Qwerty1
Super Moderator
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I think i ordered on 20th June after calling the CC and confirming with them that i will get the delivery by 15-20 days. 15+ days have passed but no sign of shipping :(

Dsc 0069
Shopping Friend
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I received a broken ceramic platter from F&U. I mailed them a photo and they called me. They refunded full amount back to my card and also refunded the store credit after subtracting 100 as shipping charge from store credit within a week.

I did not have to return the broken platter as it was no use to them or me :-) So this was my only experience with them when I wanted to return the product. I have placed about 16 orders with them and am quite happy.

BTW, they accept returns for defective goods so you could ship them the product and they refund around 130 per kg as courier charges.

Please read below info regarding returning orders:

The dedicated return cell can be reached by dialing 0120-6739999 and pressing 2 on the IVR

Returns Policy
http://newms.fashionandyou.com/retur…ml

To Download The return Shipping label Form as a MS Word File http://newms.fashionandyou.com/mailer/2011/apri…

Terms of Service
http://newms.fashionandyou.com/termsofservic…px

Hope this helps DDs

The dealer says relax front
Deal Newbie
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179
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@Kage01,
I had gone through their return policy which says

No returns, refunds or exchanges will be accepted on the following items:

  • Home Décor

Considering the hassles and negative reviews I came across when I started searching for FnY complaints I decided not to return the item. As for the jeans Im just wearing a belt. Its not ideal, but manageable. But I could have at least tried returning the home decor item, which I didnt.

ad bot
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Ad Bot

I found this sponsored content on one of the ad networks.

Dsc 0069
Shopping Friend
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@thedealer, even I read that clause in their policy but decided to email the photos. They did not say that they will not return/refund a home decor product (a ceramic platter). I felt they were cooperative and trusted the photo that I sent them. If they wanted, they could have bothered me by asking me to return the product but in my case the broken platter was useless to either party and they simply refunded the amount+credit. I only lost 100 rupees credit as delivery charge.

I did have to follow up once for the refund but I was very happy with their cooperation.

BUT I realised that its best not to order big bulky products especially fragile ones which would be costly to return. They have a cap of 130/kg and that is not enough in most cases.

Its a good site to get bargains on Zippos/accessories and I really like their friend referral policy. They give 1000 off on 2000 credits. So I get a good deal always.

I am not associated with F&U even remotely. Just an honest review for DDs.

The dealer says relax front
Deal Newbie
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179
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“I am not associated with F&U even remotely. Just an honest review for DDs.”

You are have been on DD for a long time man, I trust your review. :)

Dsc 0069
Shopping Friend
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@thedealer, thanks buddy :-)

Fashion and you 200x160
Deal Newbie
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Dear @thedealer,

Apologies for the inconvenience. Please provide your order details and we will surely help you resolve this issue.

Thanks and Regards,
FashionandYou Support

Wc logo2a1
Deal Cadet
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385
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good to c a rep from fny here.

Hope to get similar SPOCs from all major e commerce sites to join dd :)

I m sure it will happen, but will take time…

Qwerty1
Super Moderator
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@FnY:Can you please help me with the order number 535106?

The dealer says relax front
Deal Newbie
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This was with regards to Order #240936 which was purchased on 14/02/2011, delivered on 03/28/2011 at 8:30 PM. The item in question is the Desecho Trash Bin (that’s whats written on your website), whats written on the product is ‘Alteze’. It was purchased for Rs 1350+ (Dont remember the exact amount, but was lesser than 1400). The first thing we noticed about the product we received was obviously the dent, but we were more disappointed with the quality of the bin itself. It claims to be made of steel, but was easily malleable. Why else would it be in such bad shape after shipping? (Unless a car ran over it or something). We would not have bought the product in say Shopper’s stop/Westside if we would have seen the actual quality of the product. The photos of the product on the FnY were good and we didnt think the quality would be a letdown.

The product:
http://img717.imageshack.us/img717/4514/img0246…

The side that was damaged. The side was crumpled towards the inside, we hit it with our hands and got it into this position.
http://img560.imageshack.us/img560/9493/img024….

The inner view of the same side. Observe the dents.
http://img202.imageshack.us/img202/5325/img0248…

Layer of dust on the bin. 100% Unused, not even dust has gone inside the bin since it was closed all the time. Somehow never felt like using it, despite spending Rs 1350+ for the same.
http://img804.imageshack.us/img804/5039/img025….

Apologies if the photos are not very clear, this is the best that my iPhone can do.

Dsc 0069
Shopping Friend
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Well I have the same issue as thedealer.

I ordered an Alteze Trash Bin and got one with a big dent and broken paint. See the image below.

http://i56.tinypic.com/2zrfj…pg

I did not raise a complaint as its out of my scope to ship a trash bin back to F&U at my own expense. I wish they had a reverse pickup service. I’m using it anyway but feel it is a factory second and worth less than what I paid for it.

I thought if was a one off thing with me but thedealer too faced the same issue.

F&U please comment if you sell defective/factory seconds or the Quality Check is just a sticker or the courier partner has no respect for our consignments?

The dealer says relax front
Deal Newbie
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179
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@Kage,

I am surprised that even you bought a similar Alteze product! It’s a literal case of throwing your money into the bin :(
I felt that it was a refurbished item too.

Dsc 0069
Shopping Friend
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@thedealer,

I was surprised too after reading your post!
fashionandyou.com should explain what are they selling? New products or something else is going on?

Image
Shopping Friend
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is it safe to buy electronic products from Fashion and you…?? please do suggest as they are giving a good voucher now….

a sony dvd player for around 1K is a good offer…!!

Ggg
Deal Subedar
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never bought from fny

Images
Blogger
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me too will be making my first purchase with them after buying dealandyou coupon smile
there reputation is bad. Hope the order goes smoothly biggrin