I ordered Jackly ToolKit 33 In 1 MultiFunction Magnetic Tool Kit from Shopclues on 1st Aug 2013 for a friend.
It was officially shipped on 10th Aug 2013.
But the tracking number was not working on the blue dart tracker. So after 3-4 days i called Shopclues to check what was the issue. They confirmed that the tracking number was not working and the guy after a long hold said their backend team had a word with Blue dart and it will updated within 3 days.
Obviously that did not happen, i called again to know my complaint was never noted down and they said they have no record of me calling them in last 30 days…. hence no action has been taken from them regarding the same.
This time (22 Aug) i asked them to send me a mail with a complaint number and the promised resolution which they sent stating they’ll check everything and get back to me within 2 working days
It’s been more than 7 days but i never got a revert from them.
I called them again only to hear that they apologize for the inconvenience!! and they will either ship within 2-3 days or refund.
I asked the representative that if she agrees i was given a fake tracking number and she said it wasn’t fake but it was a wrong number may be because of a typo. I asked her even if that is true that means my product must have been shipped and whether i have the tracking number or not it should have been delivered by now and she had nothing to say about it.
So it’s almost 30 days or a month and shopclues is sitting on my money though it isn’t a big amount as in my earlier case( http://www.desidime.com/forums/product-reviews/… )
All in all if you are lucky enough you will get you product delivered without any hassles but if you ain’t lucky then may God have mercy on your poor soul as Shopclues is India’s worst un-managed marketplace with no control on it’s vendors and with no deadlines to deliver unlike ebay…..
They should have the tagline – Shopclues – India’s only marketplace where you shop at your own risk…