Pricing Error - Order Cancelled
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I just read how some site cancelled orders under the guise of ‘pricing error’. Why should this be the responsibility of the customer? Why do most mature online stores just send the item despite it being a ‘pricing error’ and some of the newbies use this as an excuse to cancel orders? It appears that they can cancel anytime with this excuse. The best of legalise is clearly explained on ebay. The display on their website of an item is a contract to supply it once payment is made. The payment is a CONTRACT on the part of the buyer to accept the item (if it genuinely has no defects) once it is sent to him.
Why dont those affected by such arbitrariness join and take legal action against such sites? Once they have put up an item on their website and accepted money from the customer, it is their duty to provide the item at that cost.
I find some Dimers actually telling even as a deal is posted that ‘Definitely these orders will be cancelled’. Instead, we should ensure jointly that such orders are not cancelled.
What do you say?
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I would definitely agree with you brother… We should have a right, if a contract is made between the buyer and seller. What they do is arbitrarily decide whether they have profit in sending the product or not, if yes then they send the item or else, even after taking money and using it for 10-15 days, they say either ‘pricing error’ or ‘stock out’.
There must be a way to put up this issue. I would like to initiate this.
@ampmc. I have asked a lawyer. Am awaiting his reply. If you take up the initiative, then I will pass that info to you. I am sure you will succeed. Who know you may build a real on-line consumer movement. Wish you the best.
beingthere wrote:
@ampmc. I have asked a lawyer. Am awaiting his reply. If you take up the initiative, then I will pass that info to you. I am sure you will succeed. Who know you may build a real on-line consumer movement. Wish you the best.
do pass me the details too…..!!
Gandhigiri is one way to handle such fellows.
One way to handle chaps who do these “pricing error, so order cancelled” deals is to do a COD of very high priced items and then refuse to accept them because of “ordering error, so please cancel”. If sufficient people join in this movement on targetted sites such as Adexmart (AdexFART to be correct), then at least these guys will be careful.
I would even advocate creation of fake ID’s for such Gandhigiri.
What do you feel?
I am more tolerant to pricing errors, provided they cancel the order without charging my card. To me, it is unprofessional behaviour, but I will hesitate to call it unethical if they have not taken my money already. If they have taken my money – like when I pay using a debit card or netbanking, or if they have charged my card, then I think they owe me a compensation. Also, pricing errors are usually one-off things.
Among the places that have honoured price mistake for me are futurebazaar and indiaplaza – every time. Both sites have been battered on dd for their poor service, but at least this positive aspect needs to be recognised.
Given the size of dd membership, even if majority of us start avoiding sites that do not honour price mistakes – or, for that matter, have other unprofessional conduct – I’m sure the sites can feel the effect.
Problem is these guys charge the card immediately (most genuine shopping sites charge after the item is dispatched) and then ‘find’ out the mistake a week or more later. Then take another week or more to get the payment back into your account. This totals sometimes 3 weeks to a month time that they have kept your money. That too for THEIR mistake. Any genuine person, esp in business will simply acknowledge his mistake and give the items at the price shown.
See here how one fraud site simple cancelled for a probable pricing mistake of 2000 Rs: http://www.desidime.com/forums/hot-deals-online…
Definitely these things should not be encouraged. Gandhigiri by ordering COD enmasse and refusing to accept is one way to show them how things can be unfair.
agree with u dude…
but the problem is ….. the few people who actually want to face them (including me though), dont know the exact procedures of dragging them to consumer courts…..
many people think always its a waste of time… and will look to get our money back instead of fighting with them all the way…!!:-?