order no: 8503687
Order Date: 7th Sep
Order Amount: 420/-
Delivery Date: 12th Sep.
Product is defective so immdtly raised a request to arrange reverse pick up and provide replacement on 12th sep itself with the below content.
Regarding my order 8503687, the item I received is defective. I am unable to charge the item even after 1 hour. The charging indicator Red in color is not turning up. Please arrange a pick-up as mentioned in the FAQs.
Rediff.com provides pick up option in case you have received defective product and you wish to replace it. For this, you need to contact the customer support within 48 hrs from the time of delivery of the product.
Got a prompt reply from cc asking me to send the item to vendor. Shocking though, what I mentioned in the mail and they are asking me to do? So I again I called up the CC and asked them about their policy, they said as there is long queue for reverse pickup it will delayed a couple of days and instead you can send to the vendor and wait for the item. The delivery charges will be refunded. I don’t want to be in problem again with the delivery charges another 100 or 150 bucks. So I preferred reverse pickup. I didn’t receive any confirmation.
Again I called them on 21st. Then they raised a request for pickup in max. 4-5 working days. So waited till today
On 28th(today), called them again asking what happen to the request.
Rediff: “Oh not done yet?? so pls be waited for another couple of days.”
Me: So how many days it takes totally to get the replacement.
REdiff: It will be picked up in another couple of days and then takes 5 working days to reach us and then we will take couple of days to get the approval process. Then will send the item which will be delivered to you in 5 working days.
Me: So totally about 15 days if the pick up is done.
Rediff: Yes, its our policy.
Me: ok then I am not ready to wait for it and want to go for refund.
Rediff: Ok Send us an email with the same reason and looking for refund instead of replacement.
Me: Sent an email and called them back to take the confirmation about it and forcing them to raise the request.
Rediff: Oh you sent an email ok, then it takes another couple of days to look after emails.
Me: No other option, except to wait for it.
So dimers, do we really need to bear with this kind of website on DD? There were many FPDs recently with rediff deals. So please try to avoid rediff as much as possible. This is the second store from which I got defective item apart from Maniacstore for the last 3 years of experience. Of course Shopclues is also there but they refunded the money without any questions with little delay and only 2 followups, and believe me, the item is still with me.
I know rediff shopping atleast for 6 years if I remember correctly, They didn’t change at all and think can’t and will never change.