Returns Policy :
We have a 7-day return policy. The TV-Box must be returned unopened within 7 days of receipt. If these conditions are fulfilled we will refund the price of the TV-Box. (We do not refund Shipping & Handling fees.)
You will be responsible to ship the device back to us and we will grant the refund upon verification of the conditions.
Please note that if the TV-Box is refused delivery by the customer, we will not refund any sum paid related to the TV-Box.
For the return shipping address, please contact Customer Support.
1. Watch India TV does not provide refunds on monthly subscription fees and/or download fees already paid. It is strongly recommended that you utilize the free preview option available on the Watch India TV Site to assess the quality of your viewing experience before subscribing to any channels or purchasing any downloadable content.
2. With respect to a multiple-months subscription (i.e. 6 months, 12 months), if you choose to cancel your subscription you will be charged a cancellation fee in addition to the number of months that were used. We will break down the yearly subscription into monthly increments and you will be charged the regular monthly fee rather than the special discounted price you received for the multiple-months commitment. Your subscription will expire as from the next month and a refund will be available for the remaining months. The cancellation fee is equal to the regular monthly fee of your chosen package.
In short, you will be charged for the full (calendar) months that were used at the usual monthly rate, plus an additional month’s sum as the cancelation fee, and the remainder will be refunded. For example, if termination occurs on a certain date within the third month for which a 6-month subscription fee has been paid the refund will be calculated as follows: 6-month subscription fee – (regular monthly subscription fee X 3) – regular monthly subscription fee as cancellation fee.
3. Devices that have been purchased free of charge as a promotion are non-refundable. When cancelling a subscription before the committed timeframe has been completed, the list price of the device and the Shipping & Handling charges will be charged in full.
Warranty Service :
We grant a 1-year warranty for parts and labor.
WatchIndia will fix or replace a device that is within this warranty. Replacement of a device will be granted so long as all parts of the non-working TV-Box are returned to the company.
Shipping Information :
The price of Shipping & Handling differs, depending on the geographic location the TV-Box is shipped to. The prices are:
European Union: $65
Shipment to a country that doesn’t belong to one of the above regions will be charged at $95
You can order the TV-Box online. Once you log into the site, you will see a TV-Box banner on the lower part of the page. Just click on this banner, enter your shipping address and click to order. You can also contact Customer Support who will be happy to do this for you.
Additional charges depend on your country of residence. Customers who reside in the USA will not be charged anything other than the price of the TV-Box and the Shipping and Handling. If you are located in a country other than the USA, you may be charged for VAT and Customs tax, depending on your country’s import and tax regulations. If such taxes are required, these will be requested of you prior to delivery of your TV-Box.
Delivery time of your order will be up to 21 business days. This timeframe is used for worldwide processing of orders and their delivery. Shortly after you place your order you will receive an email from us with your order confirmation details, please make sure the shipping address is 100% correct so that there will be no delays due to this. Following the processing of your order you will receive an email informing you of the carrier who will be delivering your TV-Box, along with a tracking number so that you can follow the delivery until it reaches your doorstep. It is very important to us that the delivery of your new TV-Box is done with the utmost ease and convenience for you, our customer. For this, we use the processing period to eliminate any issues that may arise during the delivery time. Our couriers will make sure that the TV-Box is delivered to you personally within the timeframe given above.
Customer Support :