Toshiba 29P1300 29" LED Telivision @ Rs.14498/- (Plus 725 CB's) [Effective Price @ 13773]

That’s Mean Offline Store N Mall Mafia Start Fighting With Online Ppl So They Make Pressure On COmpany To Refuse To Give Warranty

wolf wrote:

That’s Mean Offline Store N Mall Mafia Start Fighting With Online Ppl So They Make Pressure On COmpany To Refuse To Give Warranty

Very well maybe the case. As TOO many people are migrating to online shopping because of sheer convenience, discounts and flexibility of returns arranged by websites themselves.

I doubt that this behavior like Toshiba will work for them. Apple is in a class of its own, maybe they can do whatever they want. But as for brands like Toshiba, not everyone else will resort to such tactics. Those who do, will have their products unsold . Online market is free for all to tap. Those who won’t will suffer. The change is coming already, like the exclusive Moto G launch from flipkart. Nothing to worry.

If Toshiba resorts to things like this, just see who will buy it. People will buy other brands who are willing to offer services for online purchases. Simple as that.

Here is an interesting news…

Lenovo warns users Amazon, Flipkart and Snapdeal are not authorised resellers

http://gadgets.ndtv.com/internet/news/lenovo-wa…

Altruist wrote:

wolf wrote:

That’s Mean Offline Store N Mall Mafia Start Fighting With Online Ppl So They Make Pressure On COmpany To Refuse To Give Warranty

Very well maybe the case. As TOO many people are migrating to online shopping because of sheer convenience, discounts and flexibility of returns arranged by websites themselves.

I doubt that this behavior like Toshiba will work for them. Apple is in a class of its own, maybe they can do whatever they want. But as for brands like Toshiba, not everyone else will resort to such tactics. Those who do, will have their products unsold . Online market is free for all to tap. Those who won’t will suffer. The change is coming already, like the exclusive Moto G launch from flipkart. Nothing to worry.

If Toshiba resorts to things like this, just see who will buy it. People will buy other brands who are willing to offer services for online purchases. Simple as that.

After going through this topic, TOSHIBA is already in my blacklist.

Will never buy anything from them in future.

Let them sell their product in Mars or Venus.

Assassin wrote:

Here is an interesting news…

Lenovo warns users Amazon, Flipkart and Snapdeal are not authorised resellers

http://gadgets.ndtv.com/internet/news/lenovo-wa...

Lenovo has forgotten something.

The exclusive deal with Flipkart to sell Moto G which is now owned by Lenovo is one such careless mistake.

So are these idiots claiming that they won’t give warranty to Moto G as well!

i had purchased a toshiba led tv last year from ebay. at that time the person from the company had said they will honor the warranty of 3 years. what will happen to that.

I have just confirmed from TOSHIBA cc and they told me that the product Serial Number should match with the product manufactured in their Manufacturing unit, else they will not provide the warranty..

sahuti wrote:

I have just confirmed from TOSHIBA cc and they told me that the product Serial Number should match with the product manufactured in their Manufacturing unit, else they will not provide the warranty..

Yes That’s Right Thing Which Apply On Every Electronic Items Online N Offline

When You Claim Warranty They Chk With Their Data If It’s Manf In India Or Outside And Status Of Product

Like If You Buy Dell Laptop On Dell Site There Option If You Put Serial No It Will Show Warranty And Everything Else About Your Laptop

If Match With Company Data No One Can Stop You From Getting Warranty Of Your Product

Received LED in proper condition. Toshiba guy came and he did unpacking and installation. Everything seems normal as of now.

Hope others get refund/replacement soon and I don’t get any problem near future!

Regarding warranty, Toshiba guy signed warranty card but said that for warranty you need to register complaint online.
Again asked online support whether TV bought online will have warranty and again got same response, we can’t assure. I gave seller name still same response.

Anyway, there is no way those idiot going to know whether I bought online or offline because Invoice only have seller name and no mention of shopclues.
Still their reply is what makes me feel hate Toshiba. Last purchase with them.

HEre Is Toshiba Warranty Chk

Chk If It’s Working

http://support.toshiba.com/war…y/

wolf wrote:

HEre Is Toshiba Warranty Chk

Chk If It’s Working

http://support.toshiba.com/war…y/

its not working. shows me Invalid Model Part/Serial Combo, could not find this in our Database. Please try again.

had purchased toshiba 32 led last year

Shopclues has “Initiated reverse pickup” but got email that courier partner will contact you in “6-7 business days”

Shot an email back saying pick up this junk asap.

TRM – Top Rated Merchant.

This seller is carrying TRM tag with just 6 reviews! Loos like SC is selling this tag and not awarding it

Now i’m getting angry over these people. They called me each day for last 3 days saying we are arranging reverse pickup. Asking me again and again “you want to send it back right, we will arrange pick up and courier partner will contact you”. They had promised on first day, that the product will be picked up the next day.

These a$$%s are testing my patience now. Thinking of opening a credit card dispute case.

Altruist wrote:

Now i’m getting angry over these people. They called me each day for last 3 days saying we are arranging reverse pickup. Asking me again and again “you want to send it back right, we will arrange pick up and courier partner will contact you”. They had promised on first day, that the product will be picked up the next day.

These a$$%s are testing my patience now. Thinking of opening a credit card dispute case.

I can understand the pain but Just be cool bro.. Don’t show any of angry on their CC. It will cause in the negative way too. Just wait for those 6-7 business days and then fire on them. Even we need to adjust with their reverse pick-up policies to get it done. I had the similar problem with rediff and maniac store too.. If we start firing you will end up loosing everything.. Hope you will get it from shopclues.

And one more thing. send your queries on shopclues facebook page you will get a better response. I did the same in the past and got the refund, of course for small items

venkat wrote:

I can understand the pain but Just be cool bro.. Don’t show any of angry on their CC. It will cause in the negative way too. Just wait for those 6-7 business days and then fire on them. Even we need to adjust with their reverse pick-up policies to get it done. I had the similar problem with rediff and maniac store too.. If we start firing you will end up loosing everything.. Hope you will get it from shopclues.

And one more thing. send your queries on shopclues facebook page you will get a better response. I did the same in the past and got the refund, of course for small items

Not showing anger to CC bro. But issuing genuine threats in most decent manner. I know the etiquette.

Just that they said, if they don’t come by today evening, they’ll pick up tomorrow. That was 3 days ago. That’s why little irritated.

Facebook… I can upload the photo of this TV on their FB page I’m not that sadistic as of now. I’ll give them another couple of days before doing that. I don’t want to hurt them you see, but they are pushing me to. I’ll take them to task “IF” they create any problems. Will file a consumer court case too. Another dimer who got broken TV is with me on this. Let us see. But they have to be taught a lesson bro, else they’ll repeat these cases with other dimers. They have to be scared before even thinking about doing something like this.

Collecting all the evidence as per timelines. Will forward everything to their CEO if need arises, including reporting shopclues not publishing feedback on this.

But even anger is justified for someone having this kind of shopping experience. But i’m not an angry person. BTW these people are taught that “Customer is King”

Altruist bro, after reading this I really feel for you. You are one of the old dimers of this community and getting cheated in the face really hurts. I too want a good TV for some discount and had initially thought of going for this deal, but knowing that it is shopclues I stayed back. Maybe in hindsight it was a right decision as I have no patience to deal with imbeciles from such websites.

Having said that, my sincere suggestion to you is this. Do what is mentioned in the policy of ‘Shit without a clue’. Once the exact number of days as mentioned in the policy have passed and you have done your bit of raising complaint, talking to retards on phone etc., just go ahead and initiate the CC chargeback. I am telling you need to act tough with frauds like these. Once you raise the chargeback you can also show the proofs of what you received, your conversations with Shitclues and the reason for raising the chargeback with your bank.

This is a fairly big amount and I’m sure your credit card company will help you in this matter.

Hope your pain is resolved at the earliest and you get your money back.

@ Altruist

Same thing happened with me when I bought a Samsung Washing Machine and it came damaged.
Shipped from Delhi to Trivandrum & that too via DTDC

Don’t worry bro!! Such things happens to online shoppers
SC will take back the item but are pretty slow and yeah thier customer service do scuk BIG time!!

Don’t raise a charge back as of now as they bank may charge you an amount for this service!!

Just sit back n relax. I’m sure you’ll get the refund back in 10-15 days

@Jackal & @Ju$,

Thanks for support guys. Actually there was one good thing that came out of this. I’m fairly certain they’re (shopclues) monitoring the topic. This thread has woken many people to the risk of buying consumer electronics online. Also, it will wake up these websites if we start posting images and proofs of their malpractices. I’m sure many buyers will think twice from now on before buying TV’s, including me. You are right in saying that I should wait for their deadline as per their own policies. After that, I’ll proceed for credit card dispute case.

I’m sure i’ll get my refund. But just wanted to shake them a little by campaigning and forcing them to handle my issue on priority to provide a resolution well in advance, just to satisfy an unhappy customer. It looked like they’ll do that, when they called that evening and said they’ll pick up tomorrow. Now they’re showing their thick skin again. I was fantasizing that they’ll take my issue up in fast track mode and finish everything within a week including refund so that i can report it here and they get some brownies.

But wasn’t the case.

And Jackal bro, pls share if you get a good deal for LED TV. I’m looking for a 29-32" one. If you come along something, pls let me know.

hi friends,

also i get the broken led yesterday.

fraud seller

deal was nice but seller seems to be not good if any other such deal pl do recommend as i m looking for a tv deal below 20k as my current tv went dead suddenly:-o

sandsang wrote:

hi friends,

also i get the broken led yesterday.

fraud seller

Please post the pictures here bro. Something good will come out of it. And have you raised a return request? Do it immediately.

i called shopclues and say my many friends got broken led.
and they say me please send us all order no who get broken led,
after this the file complaint against seller, so please update or message me your order no.
all get item in good packing so seller send us broken led.

Update: Finally they did reverse pick-up. Now i don’t have to file a CC dispute case. Hope they quickly process refund now. There is a chance of replacement now.

Anyways, i’ll refuse replacement and ask for refund because of the horrible experience.

Shopclues ke sellers ka toh kya kehna, one of the seller from punjab resell me the item(mobile star pro). He sent me the invoice of WS Retail(flipkart) edited on my name with order no. of shopclues. Shot a complaint a week ago but still no reply. Also the mobile i got was not sealed pack.

I got a reply that they received the return product and refund is initiated. But those buggers are giving Rs 13776/- as refund i.e., minus cluesbucks.

I’ve had enough now. I’ll open a CC dispute if they give partial refund. This is fraudulent right? This comes under “NO SHOW” clause of CC dispute form. I end up paying Rs 724/- for something i never bought as I’ve already returned the damaged product!!!

How can they enforce those cluesbucks on me? But i did end up redeeming some of them I thought cluesbucks are some form of loyalty points, and since its not my fault at all that i returned the LED TV, i redeemed some of them.

What to do guys??? Let this go or fight for it? My logic is that cluesbucks were not given on my request, they were given by shopclues as loyalty points for an order i placed. Now if they send a defective item, how is it my fault? I’d gladly accept a fully working LED TV as replacement now. That’s fair right? Asking for a working replacement TV instead of “partial” refund.

P.S: All dimers buying high value products from shopclues, please BEWARE. This is a fraud policy. They can send defective goods for every high value order and keep enforcing cluesbucks on us that we’ll spend for ordering other junk from their site. Shopclues is in blacklist for me now for any order above 500 Rs

@Altruist, you can’t eat your pie & take it too.

As you have returned the item & waiting for your refund, it was better not to use the cluebucks.

Cluebucks are awarded for successful transaction.

Have your bank ever given you reward points for unsuccessful CC transaction? They would even adjust it whenever a situation like that arises in the next bill or the one next to that.

Don’t tell me that you are naive to comprehend the rules.

You can surely fight tooth-n-nail to prove them wrong. But this time they won’t budge.
Your money, your time.

One thing you can do… Compensate the cluebucks (that you have used) from your pocket & ask for complete return of money to your CC a/c.

lol how can you expect them to refund the full amount after you used up all the clue bucks

thats very unethical

slayer wrote:

lol how can you expect them to refund the full amount after you used up all the clue bucks

thats very unethical

Correct (not the ALL cluebucks part I just used up some of them I got after this order along with previous accumulated ones. I should’ve been wiser.), but you do read my logic right? I’m in full right to ask for replacement now. But then, i didn’t ask for cluesbucks in the first place. They also gave me mental agony, stress and kept my money for nearly a month. No compensation for that? As a buyer facing a grievance, they’re very well justified to not deduct amount for cluesbucks as its not buyer’s fault if they send a damaged product on purpose. I’d very well have gladly kept the TV with me if it was working.

You see how they can abuse this system. Forget me using it, i’m talking even if cluesbucks were lying unused in my account. Why do they have to force those on me? For no fault of mine? If we order electronics worth say 50k, they’ll send defective items knowing we’ll return it and deduct 2500 Rs as cluesbucks while giving refund. I’m talking of them abusing the system. Buyer is at loss isn’t it?

dimepincher wrote:

@Altruist, you can’t eat your pie & take it too.

As you have returned the item & waiting for your refund, it was better not to use the cluebucks.

Cluebucks are awarded for successful transaction.

Have your bank ever given you reward points for unsuccessful CC transaction? They would even adjust it whenever a situation like that arises in the next bill or the one next to that.

Don’t tell me that you are naive to comprehend the rules.

You can surely fight tooth-n-nail to prove them wrong. But this time they won’t budge.
Your money, your time.

One thing you can do… Compensate the cluebucks (that you have used) from your pocket & ask for complete return of money to your CC a/c.

True man, i agree my mistake. I thought the cluesbucks are given on placing an order as loyalty points. Again, my logic is that its not my mistake that they sent me a defective TV. I’d have gladly kept it if it was working!!! None of this would have happened. It seems unethical. Forget i used it, i’m not saying that I want full refund only. Only that this policy is wrong. Now i can be hellbent on a replacement which i paid for in total. You think of what one has gone through also.

Again, don’t misunderstand me. I’m just saying its unfair. You see the full picture first, i pay Rs 14998/- for the TV and get defective one, spend lot of time and effort fighting for returning it, they give a refund of Rs 13776/-. Does this add up??? Don’t even bring cluesbucks into picture now and assume they’re lying in my account unused. Isn’t this unfair is my only question. I’m not going for claiming full refund now, because i was at fault at redeeming some of them. I agree to it. But that was out of ignorance.

P.S: Okay, i drop the idea now. But even if i’d not used cluesbucks, they would be forced upon me, isn’t it? I’m arguing that. The whole point was “Why should a buyer compromise if they screwed up???” They could just wait for the “10 Day return guarantee” to be over and done with. Only if buyer doesn’t claim a return can they issue cluesbucks. What’s wrong in this? Saying it before ppl jump on me for being “unethical” If they’re so confident of their service that they don’t expect buyer to return a product, then they have to suck it up and give full refund even if they put cluesbucks into buyer’s account. Else, don’t issue cluesbucks till the period for claiming a return/replacement is over. Its open to discussion now. Please join in.