Hot Deal 10 year old flipkart account blocked

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Deal Newbie
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Hi, flipkart blocked my account because of return of two wrong products delivered, both were replaced again with same wrong brand and one was returned and other return was cancelled and blocked. I have about 17k gvs and had done lakhs of shopping. Their cs created some escalation but there is no other way to contact, they say you will get a revert. Any suggestions.

Regards

49 Comments  |  
22 Dimers
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Deal Cadet
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Yes. Stop chasing with FK and start using Amazon.

Personally using only Amazon (No FK), due to much better support of Amazon and return /replacement process .

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Deal Subedar
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One solution

Forget and move on

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Deal Lieutenant
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bro, you can do following things to increase your chances for unblocking the account, (this is what I did and they revoked my account after a month):
1. Keep on commenting over there twitter handle about this misconduct.
2. Order one or 2 items from any other account which you don’t want to return with mobile number of blocked account.

Now my account is blocked for 2nd time because of same stupid reason. They sent wrong item and when I tried to return it they blocked my account again. So according to me Flipkart is too unpredictable.

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Deal Lieutenant
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Same with me but i have redemmed my super coins using the app which was already looged in and i have used all gv already.

Whenever u try to order some electeonic item .utilize your gv first

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Deal Cadet
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Flipkart will be history if they continue this shit.

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Deal Subedar
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Abhinav_Pune wrote:

Same with me but i have redemmed my super coins using the app which was already looged in and i have used all gv already.

Whenever u try to order some electeonic item .utilize your gv first

if account is blocked..u will be signed out automatically from app as well

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Deal Major
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Your account got flagged already
And these two returns triggered the account block
Now unless they wanna/did unblock your account (Random rechecks based on account block complaints?)..nothing you do is going to work
Do present your case though by tagging/DMing Flipkart Support on twitter

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Deal Cadet
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RaviKhanna wrote:

Flipkart will be history if they continue this shit.

Nopes…lot of untapped market as of now.

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Deal Lieutenant
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So many threads are there about FK blocking accounts and u kept 17K bal, incomprehensible rolleyes
@cocay

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Deal Cadet
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Shahskm wrote:

One solution

Forget and move on

How can anyone forget 17k money? This is simply robbery. They can block the account if they want but can’t keep money of the user. Can’t they be sued in consumer court?

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Deal Cadet
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caks2006407 wrote:

So many threads are there about FK blocking accounts and u kept 17K bal, incomprehensible rolleyes
@cocay

I am planning to buy a laptop and I have strong temptation of using gv available at 8-12% discount. It will save me more than 5k. Anything wrong with this strategy?

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Shahskm wrote:

One solution

Forget and move on

Dude, purchased iphone 11 Pro in January and pixel 4a recently and have money, please take some sense else ignore

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caks2006407 wrote:

So many threads are there about FK blocking accounts and u kept 17K bal, incomprehensible rolleyes
@cocay

Dude, why should I worry when it’s my genuine money, I’m not a dealer. I took gvs on discount on hdfc smartbuy

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getready wrote:

Your account got flagged already
And these two returns triggered the account block
Now unless they wanna/did unblock your account (Random rechecks based on account block complaints?)..nothing you do is going to work
Do present your case though by tagging/DMing Flipkart Support on twitter

Thanks, pathetic thing is there is no call, they create a complaint and get back, customer care is there just to create a ticket

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murali.nook1221950 wrote:

Are there anyone actually giving suggestions other than free gyan

Talk to lawyer and send notice they will surely open
No experience with FK but similar exp with Amazon but they unblocked before sending notice though a/c stayed blocked for 10 months
Also tag Finance Minister saying how FK and Walmart are harassing common customers.

Its your genuine money but FK is now a days hysterical so we do need to worry when lunatic is around. Many others were also doing genuine returns, FK is very partial and supports sellers. Even I am cheated but did not return small value items due to SC balance and GV bal etc

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Deal Subedar
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murali.nook1221950 wrote:

Are there anyone actually giving suggestions other than free gyan

Don’t worry. Just keep interacting with them over emails (written proof) regularly about your account unblock status or refund of gv balance either to bank or you be allowed to use it. They also know they can’t keep your gv balance legally. At the most they will harass you for some time. They can block your account as it’s their platform but can’t keep money.
Inform them that you will have no option but to log a formal complaint with concerned authorities if they don’t let you use your balance.
You can also scan previous threads about account block on fk. Dimers may have shared valuable tips

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Deal Subedar
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murali.nook1221950 wrote:

Dude, why should I worry when it’s my genuine money, I’m not a dealer. I took gvs on discount on hdfc smartbuy

Those customers who use gvs are treated as second class customers by Flipkart.

Almost everyone who was blocked had gv balance in their account. I had read many such stories. Whenever i had offers to purchase FK gvs at discount, i never purchased them.

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Deal Cadet
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Fro Desidime , I have learnt a lesson,. Never add gv to flipkart wallet and don’t be surprised if account gets blocked

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Deal Cadet
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Even after reading innumerable FK account block issues, you trusted them with your 17k GV. On top of that you created return/replacement request without prior using GV balance. Result being loss of time to convince them and losing peace of mind in the process. What’s the value of returned items and what are they (if you are ok to share)?

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Deal Subedar
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WALL-E wrote:

Even after reading innumerable FK account block issues, you trusted them with your 17k GV. On top of that you created return/replacement request without prior using GV balance. Result being loss of time to convince them and losing peace of mind in the process. What’s the value of returned items and what are they (if you are ok to share)?

But was he aware of fk blocking accounts, i dont think so. He isnt regular on dd.
Op  write to

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Deal Major
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murali.nook1221950 wrote:

Thanks, pathetic thing is there is no call, they create a complaint and get back, customer care is there just to create a ticket

This is the case with almost all ecommerce websites. Once you get blocked, you lose all the privileges and the regular support will ignore your calls/mails
Now you were at least able to create a support ticket.. when my Amazon account got blocked i couldn’t even do that
Mails to regular support – Unanswered
Social media & resolution teams were useless

But somehow i was able to connect to Amazon support via call (Guess the Mobile App remained logged in even though i couldn’t login via webpage – Orders used to get placed but cancellation mails used to follow instantly) and found out that the reason for account blocking is related to local seller marketplace

& Finally got the account unblocked after reaching out to Jeff Bezos team for the second time

In your case,
You can wait for a month or so (Continue to follow up with social media team / resolution team via Mail)
And if this doesn’t work, then
send a mail to grievance officer
and if this doesn’t work too , then raise a complaint in the consumer forum (Highlight the Stuck GV part ..including its value).. May be they will actually respond and unblock your account like amazon did in the below case
https://www.desidime.com/discussions/gave-a-com...

For what i believe, if your account clean (No multiple orders of same product*).. then your accounts gets unblocked automatically after a specific period!

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Deal Cadet
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caks2006407 wrote:

Talk to lawyer and send notice they will surely open
No experience with FK but similar exp with Amazon but they unblocked before sending notice though a/c stayed blocked for 10 months
Also tag Finance Minister saying how FK and Walmart are harassing common customers.

Its your genuine money but FK is now a days hysterical so we do need to worry when lunatic is around. Many others were also doing genuine returns, FK is very partial and supports sellers. Even I am cheated but did not return small value items due to SC balance and GV bal etc

Please tell the whole story behind your notice thing with Amazon?
What does the fm have to do with this?

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Deal Cadet
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getready wrote:

This is the case with almost all ecommerce websites. Once you get blocked, you lose all the privileges and the regular support will ignore your calls/mails
Now you were at least able to create a support ticket.. when my Amazon account got blocked i couldn’t even do that
Mails to regular support – Unanswered
Social media & resolution teams were useless

But somehow i was able to connect to Amazon support via call (Guess the Mobile App remained logged in even though i couldn’t login via webpage – Orders used to get placed but cancellation mails used to follow instantly) and found out that the reason for account blocking is related to local seller marketplace

& Finally got the account unblocked after reaching out to Jeff Bezos team for the second time

In your case,
You can wait for a month or so (Continue to follow up with social media team / resolution team via Mail)
And if this doesn’t work, then
send a mail to grievance officer
and if this doesn’t work too , then raise a complaint in the consumer forum (Highlight the Stuck GV part ..including its value).. May be they will actually respond and unblock your account like amazon did in the below case
https://www.desidime.com/discussions/gave-a-com...

For what i believe, if your account clean (No multiple orders of same product*).. then your accounts gets unblocked automatically after a specific period!

Why was your account blocked? You told me in some other thread that they tried to block your account but you sent them a long mail IIRC.
About the link that you posted, did that guy file a case? What happened later?

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Deal Cadet
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murali.nook1221950 wrote:

Dude, purchased iphone 11 Pro in January and pixel 4a recently and have money, please take some sense else ignore

what were the wrong products that they delivered, how costly were they?
If they were costly items then the seller might have escalated it. If seller has good repo with FK. Just a thought.

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Deal Major
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billubakra wrote:

Why was your account blocked? You told me in some other thread that they tried to block your account but you sent them a long mail IIRC.
About the link that you posted, did that guy file a case? What happened later?

Sold something via Local Finds
Order Returned but they remitted Payment 2 weeks later
Raised a complaint with the concerned dumb support but i keep getting a copy-paste mail to raise a safe-t claim (for refund*) assuming that my product never reached me back
After a month from remittance, my account got blocked w/ zero warnings or communication from Amazon

About the link, he just raised a complaint in some xyz consumer forum (not sure which one is)
There are some third party websites like Voxya who do that on your behalf (communicate with the company / send legal notices to them)

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Deal Subedar
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murali.nook1221950 wrote:

Dude, purchased iphone 11 Pro in January and pixel 4a recently and have money, please take some sense else ignore

Dude I think you’re new to it so u aren’t able to digest it… I personally know people who lost 20k-30k gv balance in this FK blockage things…

Do whatever FK will unblock your account whenever they want to you can’t do anything or anyone else.

One person was lucky enough to get it unblocked (automatically) almost 1 yr and redeemed the vouchers immediately..

You must be buying too many phones from single number/IP/Mac/address …. Or the high returns..

I pray your account gets unblocked before 365 days.

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Deal Subedar
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Chikky wrote:

I am planning to buy a laptop and I have strong temptation of using gv available at 8-12% discount. It will save me more than 5k. Anything wrong with this strategy?

For 5k, risking the entire money is not wise.

Better look for card offers during sale, or may be amazon GVs at lesser discount if the price is comparable.

IMO, less discount is any day better than taking risks with flipkart and big mount GVs, seeing so many cases now. Its a no brainer to not trust Flipkart one bit for GVs.

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Deal Cadet
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getready wrote:

Sold something via Local Finds
Order Returned but they remitted Payment 2 weeks later
Raised a complaint with the concerned dumb support but i keep getting a copy-paste mail to raise a safe-t claim (for refund*) assuming that my product never reached me back
After a month from remittance, my account got blocked w/ zero warnings or communication from Amazon

About the link, he just raised a complaint in some xyz consumer forum (not sure which one is)
There are some third party websites like Voxya who do that on your behalf (communicate with the company / send legal notices to them)

Sold something via Local Finds
Order Returned but they remitted Payment 2 weeks later
Raised a complaint with the concerned dumb support but i keep getting a copy-paste mail to raise a safe-t claim (for refund*) assuming that my product never reached me back
After a month from remittance, my account got blocked w/ zero warnings or communication from Amazon

Not getting this, your seller account was blocked? What is safe-t claim?
Was that your other account about which you told me in an another thread?

About the link, he just raised a complaint in some xyz consumer forum (not sure which one is)
There are some third party websites like Voxya who do that on your behalf (communicate with the company / send legal notices to them)

I have heard about them. How do they earn money by doing it for free?

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