about croma services and wrong commitements

i purchase my first laptop from your store and i also buy a platinum plan worth 3000/- rupees. and they are commited me all over the india they provide me home service all over the india . and i face fingerprint and camera relatedd issues and i also visit your store and your technician is not capable for solve my problem and he told me to go lenovo service center and i am go there but they told me if i buy laptop from croma so for the service purpose i can only visit croma stores . i wasted my full day to do for just small work and and of the day your croma is not solving my problem . i call coutomer executive and they are not answering my answers properly and also not providing me to home service and suggest me to visit croma store whayti already do . and now i am very angry about their services and they dosen"t provide me satisfied answer and solution . i will never by anything in my life from croma store if the discounts are avilable and i am suggesting everyone to just for the discount and other purpose don't buy anything from croma they are liears .

NOTE :- and tell me why your most of the toll free and coutomer care number is not working