Hot Deal

Airtel starts looting customers in the name of SIM replacement.

719°
Crusader
sujith8786

Hi,
I'm from Chennai circle..
I’m using Airtel sim since more than 10 years now. But jio is my primary sim for data and calls for 4 years now. So I’m recharging airtel only for incoming calls and messages.

3 days back the airtel sim started showing no signal.. when I used in other mobile also same issue..
When I went to Airtel office to ask for solution today.. they said that the sim would have damaged.
I replied that it’s been more than a year I’m using the sim after switching to new phone..how could that happen?
Airtel cc said that sim would have damaged during the software update..

But I didn’t even update my phone..it’s as it is out of the box..
Fed up with their replies.. I purchased a replacement sim for ₹ 25/-

I can also see many users with the same sim replacement issue in the airtel office.

I think it’s their new strategy to charge customers who are using their network only for incoming calls and messages..

I’m slowly switching my family airtel numbers to BSNL.. it’s having PV397 Plan giving 300 days validity and 2 months outgoing (Ofcourse no use to me)

78 Comments  |  
39 Dimers
  • Sort By
Deal Cadet Deal Cadet
Link Copied

For me they took 75rs

Crusader Crusader
Link Copied

That’s too costly.
Here it’s flat 25

Benevolent Benevolent
Link Copied
Iski ***** to... Iska game bajana padega ab cry rage
Deal Lieutenant Deal Lieutenant
Link Copied

Some years back i was also charged the same don’t remember why , fought those rascals on the desk , got 2 gb netpack then😉

Benevolent Benevolent
Link Copied

unko bolo chahe 100 rs. lelo par receipt dedo. kabhi nahi denge kyuki sim replacement free hota ha store vale jitne marzi le le aapse.

Pro Entertainer Pro Entertainer
Link Copied

Jio mein bhi sim replacement 25rs mein hota hai, lekin receipt milti hai email par.

View 1 more reply
Deal Cadet Deal Cadet
Link Copied

anyone facing this issue?
when someone calls on my airtel number, it responds as my number is busy
though I was not on call
I checked with my family, they also saw this issue on my number

is this happening to anyone else anytime?

Deal Captain Deal Captain
Link Copied

then u or your phone might be using data, it’s the same issue from their GPRS days.

View 1 more reply
Commentator Commentator
Link Copied

You have kept in 4g only mode ?

Crusader Crusader
Link Copied

No bro.. auto network selection..
But mostly it’ll be 2g or 3g..

Helpful Helpful
Link Copied

I have replaced my 2 airtel sim cards ,(Two different stores).. but they didn’t charged anything..

Deal Captain Deal Captain
Link Copied

Yes Airtel SIM malfunctions regularly, I have replaced many.

BTW that Software Update reason was very foolish and doesn’t have any logic.

Crusader Crusader
Link Copied

Yes.. they just give lame reasons

View 5 more replies
Generous Generous
Link Copied

25 is very nominal charges .

Crusader Crusader
Link Copied
It's not about the cost bro... It's the way they purposely do it to extract money...
View 10 more replies
Deal Cadet Deal Cadet
Link Copied

@sujith8786 genuine question for you, have you never had any electronic item die on you?

Tech Guru Tech Guru
Link Copied

For most users, sim card is just a plastic card which has some shiny copper pieces stuck on one side so as to not to attract unwanted attention

View 7 more replies
Deal Cadet Deal Cadet
Link Copied

I had same issue in 2018.went to airtel store they said 4g sim is damaged and they changed.No charge smile

Deal Lieutenant Deal Lieutenant
Link Copied

….Now we have 2 players in market and some guys are crying….

…what will happen if there is only one player?…

…There is nothing like free lunch…innocent tax payers pay for the freeloaders….it happens and it will happen….

Crusader Crusader
Link Copied
True that..
And whatever I spend for my family.. I have to earn..and also pay tax for it..no govt feeds our families..
And yes monopoly should never be encouraged
View 2 more replies
Deal Cadet Deal Cadet
Link Copied

Sim replacement kai liye owner ka jana jruri hai?.

Helpful Helpful
Link Copied

Vi replaced the SIM free for me.
But the problem isn’t fully solved yet.

Crusader Crusader
Link Copied

What’s the problem bro?
If you can share..many dimers will provide solutions or suggestions

Deal Cadet Deal Cadet
Link Copied
"@sujith8786":https://www.desidime.com/users/1...19 SIM cards can die. Anytime. Even brand new ones. I have seen Airtel guy give me a replacement SIM and when he tries to scan it, some error comes and he throws the card away, picks another. So that means there was some error in the coding of that SIM as well, we haven't yet touched the physical SIM. SIM is like that. Gone are the days when SIM used to be very reliable, and that is again because of the size as well. Super small sized cards.. manufacturing tolerances can create issues. SIM card dying is never a network's fault. It is never a customer's fault (unless they were fooling around with it). SIM card dying is just another electronic item dying. Don't search for conspiracies where there are none.. If you really want to avoid this hassle, buy an iPhone or a Samsung phone with eSIM capability. You will find that the conspiracies will die.
Pro Entertainer Pro Entertainer
Link Copied

Bhai, jiska ghar jalta hai wahi janta hai… sad toungueout

View 3 more replies
Deal Cadet Deal Cadet
Link Copied

Airtel simcards often have this issue they said short circuit in SIM

Deal Newbie Deal Newbie
Link Copied

I just replaced my SIM yesterday in Delhi, they didn’t charge me anything.

Helpful Helpful
Link Copied

Time to switch Esim ?

Hope Android Phone manufacturers start this trend too

Crusader Crusader
Link Copied

Not very soon bro..

Deal Newbie Deal Newbie
Link Copied

Airtel Sim replacement is free if it is due to faulty SIM.

Deal Subedar Deal Subedar
Link Copied

Same happened with me and they charged nothing.

Super Stud Super Stud
Link Copied

This problem is happening with nearly everyone. I also face d this issue few month ago in every sim in my home. Loot machi hai 😅

Helpful Helpful
Link Copied

Same happened with me and they charged Rs25.
I also received the SMS to pay Rs25.

Deal Cadet Deal Cadet
Link Copied

Do sim owner has to compulsorily for sim replacement?

Any one can with sim can go?

Benevolent Benevolent
Link Copied

Yes to the first query. But there’s a possible workaround. 2 of my Airtel SIMs had stopped working at almost the same time. I was under the impression that both had been transferred to my name as a result of linking my Aadhaar but only 1 of them was in my name. The Airtel agent didn’t check too closely and for the no. that was in my friend’s name obviously the verification failed. The fellow then suggested me to ask my friend who was in a different district at that time to apply for replacement at his place but to provide the details of the replacement SIM that he had already issued. I didn’t need to follow through as my friend returned after a few days.

Critic Critic
Link Copied

Hyderabad circle - airtel store charged me 140rs for sim replacement. Ironically, they were 15 other customers came for sim replacement. Must have been a coincident that their sim stopped working at the same time.

Crusader Crusader
Link Copied
140 is too much bro.. sweat Did you get any sms for 140₹ charged?
View 1 more reply
Benevolent Benevolent
Link Copied

I have replaced airtel postpaid sim 2 times in last 1 yr. Store did not charge anything. recv sms that 25 will be added to bill but it was not added.

Crusader Crusader
Link Copied
So this bonanza is only for prepaid users I suppose joy joy
View 3 more replies
Perfectionist Perfectionist
Link Copied
Only selected chips are blocked.. Only replacement is the solution... ( old ones being blocked : but not all)
Entertainer Entertainer
Link Copied

I am getting recorded calls on Airtel sim daily announcing that - "Aapka Sim Purana Ho Chuka Hai, Apne Nazdeeki Retailer se Apna SIM badalwaayein aur Service band hone se bachein" WTF.. It's not even 1 year that I had got sim replaced

Deal Newbie Deal Newbie
Link Copied
Has the customer support not been able to give any concrete help in this regard?
(Some VI agents who are aware and/or not kaamchor often are able to disable flash message advertising by their own network. And I assume, also have internal DND to stop messaging, calling a number for internal promotions.
Hopefully the other operators too give their outsourced or in-house CSD agents, some such tool).

For non IVR calls, at-least one can deflect or something.

But you mentioned that you are getting IVR calls, so😔 nothing like this would work.
View 1 more reply
Deal Newbie Deal Newbie
Link Copied

Faced same issue today on my wifes number today. Airtel sim just spontaneously disabled. No sim  was removed or added. The smart chips can last for decades ideally.

If the sim was damaged, I should expect a "no sim detected error".

Was charged Rs. 50 for replacement.

I suspect foul play as well. Or this could just be inferior hardware of airtel sims.

Will port her number out when the 1 year recharge is coming close to renewal.

replyuser
Click here to reply
Reply