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Airtel starts looting customers in the name of SIM replacement.

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sujith8786

Hi,
I'm from Chennai circle..
I’m using Airtel sim since more than 10 years now. But jio is my primary sim for data and calls for 4 years now. So I’m recharging airtel only for incoming calls and messages.

3 days back the airtel sim started showing no signal.. when I used in other mobile also same issue..
When I went to Airtel office to ask for solution today.. they said that the sim would have damaged.
I replied that it’s been more than a year I’m using the sim after switching to new phone..how could that happen?
Airtel cc said that sim would have damaged during the software update..

But I didn’t even update my phone..it’s as it is out of the box..
Fed up with their replies.. I purchased a replacement sim for ₹ 25/-

I can also see many users with the same sim replacement issue in the airtel office.

I think it’s their new strategy to charge customers who are using their network only for incoming calls and messages..

I’m slowly switching my family airtel numbers to BSNL.. it’s having PV397 Plan giving 300 days validity and 2 months outgoing (Ofcourse no use to me)

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Deal Cadet Deal Cadet
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For me they took 75rs

Deal Lieutenant Deal Lieutenant
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Some years back i was also charged the same don’t remember why , fought those rascals on the desk , got 2 gb netpack then😉

Benevolent Benevolent
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unko bolo chahe 100 rs. lelo par receipt dedo. kabhi nahi denge kyuki sim replacement free hota ha store vale jitne marzi le le aapse.

Deal Cadet Deal Cadet
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anyone facing this issue?
when someone calls on my airtel number, it responds as my number is busy
though I was not on call
I checked with my family, they also saw this issue on my number

is this happening to anyone else anytime?

Post Mogul Post Mogul
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You have kept in 4g only mode ?

Community Angel Community Angel
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kukdookoo wrote:

unko bolo chahe 100 rs. lelo par receipt dedo. kabhi nahi denge kyuki sim replacement free hota ha store vale jitne marzi le le aapse.

Jio mein bhi sim replacement 25rs mein hota hai, lekin receipt milti hai email par.

Deal Cadet Deal Cadet
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I have replaced my 2 airtel sim cards ,(Two different stores).. but they didn’t charged anything..

Deal Captain Deal Captain
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Yes Airtel SIM malfunctions regularly, I have replaced many.

BTW that Software Update reason was very foolish and doesn’t have any logic.

Deal Captain Deal Captain
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athuljayaram wrote:

anyone facing this issue?
when someone calls on my airtel number, it responds as my number is busy
though I was not on call
I checked with my family, they also saw this issue on my number

is this happening to anyone else anytime?

then u or your phone might be using data, it’s the same issue from their GPRS days.

Deal Cadet Deal Cadet
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Cody wrote:

then u or your phone might be using data, it’s the same issue from their GPRS days.

mobile data is off
and i am in 4g mode

Deal Subedar Deal Subedar
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25 is very nominal charges .

Deal Cadet Deal Cadet
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@sujith8786 genuine question for you, have you never had any electronic item die on you?

Deal Subedar Deal Subedar
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sitapodila227 wrote:

For me they took 75rs

That’s too costly.
Here it’s flat 25

Deal Subedar Deal Subedar
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imujwal08383 wrote:

You have kept in 4g only mode ?

No bro.. auto network selection..
But mostly it’ll be 2g or 3g..

Deal Subedar Deal Subedar
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kukdookoo wrote:

unko bolo chahe 100 rs. lelo par receipt dedo. kabhi nahi denge kyuki sim replacement free hota ha store vale jitne marzi le le aapse.

Haven’t asked receipt. They didn’t even offer to ask me though

Deal Subedar Deal Subedar
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Cody wrote:

Yes Airtel SIM malfunctions regularly, I have replaced many.

BTW that Software Update reason was very foolish and doesn’t have any logic.

Yes.. they just give lame reasons

Deal Subedar Deal Subedar
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saymyname78 wrote:
25 is very nominal charges .
It's not about the cost bro... It's the way they purposely do it to extract money...
Tech Guru Tech Guru
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phoenix1386 wrote:

@sujith8786 genuine question for you, have you never had any electronic item die on you?

For most users, sim card is just a plastic card which has some shiny copper pieces stuck on one side so as to not to attract unwanted attention

Deal Subedar Deal Subedar
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phoenix1386 wrote:

@sujith8786 genuine question for you, have you never had any electronic item die on you?

I will not let it bro.. I keep changing my phone yearly..
The issue is when a sim that worked today and not tomorrow. I need to suspect..
And when I see the same issue raised by many customers at the same office I went. I need to believe…

Deal Cadet Deal Cadet
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sujith8786 wrote:

It’s not about the cost bro… It’s the way they purposely do it to extract money…

25 rs mein lut gaye? 😮

Baadaam lene jaao zaraa bazaar mein ek baar, MRP se oopar bik rahaa hai har dukaan pe California Almond 😥😪😭

Deal Subedar Deal Subedar
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sujith8786 wrote:

It’s not about the cost bro… It’s the way they purposely do it to extract money…

aarey , its electronic item … it can die anytime … if airtel or anyone wanted … they could have looted you of 1000 rs not 25 .

Deal Subedar Deal Subedar
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rtialraaonarmamianinaraooarima wrote:

25 rs mein lut gaye? 😮

Baadaam lene jaao zaraa bazaar mein ek baar, MRP se oopar bik rahaa hai har dukaan pe California Almond 😥😪😭

I get it for 1 rupee in Flipkart grocery. joy

Deal Lieutenant Deal Lieutenant
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Cody wrote:

Yes Airtel SIM malfunctions regularly, I have replaced many.

BTW that Software Update reason was very foolish and doesn’t have any logic.

Maybe the reason was foolish but I faced SIM crashed notification on the airtel sim after software upgradation 2 days back. Replaces the sim yesterday and paid Rs. 25. Got sms for charges.

Deal Subedar Deal Subedar
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saymyname78 wrote:

aarey , its electronic item … it can die anytime … if airtel or anyone wanted … they could have looted you of 1000 rs not 25 .

True that.. again it’s not about the money..it’s the cheapest ways they find to force customer to buy replacement sim..
Seeing the same issue with all the fellow customers in the office..I have to believe that

Deal Subedar Deal Subedar
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piyush2251 wrote:
Maybe the reason was foolish but I faced SIM crashed notification on the airtel sim after software upgradation 2 days back. Replaces the sim yesterday and paid Rs. 25. Got sms for charges.
Software upgradation in the sense.. like mobile software update or update from airtel side?
Tech Guru Tech Guru
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sujith8786 wrote:

I will not let it bro.. I keep changing my phone yearly..
The issue is when a sim that worked today and not tomorrow. I need to suspect..
And when I see the same issue raised by many customers at the same office I went. I need to believe…

This is where the likely reason is. Inside sim card, the connecting wires/joints are fragile. Also the contact pads can wear out due to multiple slidings in and out. Since you keep changing mobile judiciously every year, sim card took the bullet. Even if you keep the sim card intact in a mobile, several other factors can contribute for it to go dumb. And if you are using a 10 year (even 3-4 years) old sim card, it’s high time you get a replacement to take advantage of network speed etc

Deal Subedar Deal Subedar
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andromeda wrote:

This is where the likely reason is. Inside sim card, the connecting wires/joints are fragile. Also the contact pads can wear out due to multiple slidings in and out. Since you keep changing mobile judiciously every year, sim card took the bullet. Even if you keep the sim card intact in a mobile, several other factors can contribute for it to go dumb. And if you are using a 10 year (even 3-4 years) old sim card, it’s high time you get a replacement to take advantage of network speed etc

Ur explanation is a valid one bro… good or bad.. atlast I have replaced the sim..

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