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Amazon blocking accounts for calling customer care

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mdzaheer

As amazon, customer care is not attending calls, I tried more than 3 times in customer service option in app, then i received the popup like this.Im prim customer, opted for amazon pay later today as well

We have noticed some unusual activity on your account and have temporarily blocked you from contacting us via our Call Me service.You can contact us at 180030001593, to verify yourself and get your account unblocked.

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Could be because of new device or something. Have u called that number to verify.
Deal Cadet Deal Cadet
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bumblefoot wrote:

Could be because of new device or something.

Have u called that number to verify.

Yes it is directed to amazon customer care, taking too long to respond

Deal Cadet Deal Cadet
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Were you able to register for pay later??

Deal Cadet Deal Cadet
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shappyalwayshappy wrote:

Were you able to register for pay later??

Yes

Now I’m able to place calls, might have blocked for couple of days

Deal Newbie Deal Newbie
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Why my account shows me (Sorry, you have made too many failed attempts. We blocked your password reset to protect it against unauthorized access. Please contact Amazon Customer Service.) why?

Deal Newbie Deal Newbie
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As amazon customer care is not attending calls, I tried many times in customer service option in app, then i received the popup like the below.
We have noticed some unusual activity on your account and have temporarily blocked you from contacting us via our Call Me service.You can contact us at 180030001593 to verify yourself and get your account unblocked.
I tried to call the number mentioned in popup 180030001593, but couldn’t reach anyone. Can u let me know that the only call option is not available or my full account is blocked?

Tech Guru Tech Guru
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How to resolve this ? My VI number is blocked for callme services and from VI number amazon customer care number not getting connected

Deal Newbie Deal Newbie
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Amazon prime is not activated. My me membership is expired on 2022

Deal Cadet Deal Cadet
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sauravDD wrote:

and from VI number amazon customer care number not getting connected

Welcome to the jungle😉
From Idea, at-least 022-30430101 ( +912230430101) routes to Amazon’s main system.
But BSNL and Amazon integration is sooooo sh¡tty that even if one dials 022-30430101 the chargeable number from BSNL… Amazon still things that a BSNL subscriber is calling their tollfree number… AND CALLS FROM BSNL ARE REJECTED🤯🤧

So besides you.. and me.. does no one has beef with Idea/Voda for not processing calls to 180030009027 / 180030001571 ?

There are a zillion BSNL users too here. But none ( @mastervijay @rajrocks ) ever responded even to direct tags regarding this query (of whether they too face issues while dialling out to Amazon CSD from a GSM BSNL connection).

Deal Cadet Deal Cadet
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soyoozms wrote:

https://desidime.com/forums/dost-and-dimes/topics/need-guidance-amazon-refund-not-processed-for-4-5-months#Amazon_spam_filters_temporarily_blacklist_a_number_to_safeguard_the_system_from_being_used_to_harass_others

@getready It seems, you too had tagged ‘the ghost of Desidime’ about 5-6months after this (@mdzaheer) thread ..in some other… but same “core issue” thread.

But it seems the ghost is… ummm
https://cdn0.desidime.com/attachments/photos/712042/original/7933920________the_ghost_of_Desidime.png unavailable🤨https://cdn0.desidime.com/assets/textile-editor/icon_rolleyes.gif

Dimer of The Year 2020 Dimer of The Year 2020
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soyoozms wrote:

Welcome to the jungle😉
From Idea, at-least 022-30430101 ( +912230430101) routes to Amazon’s main system.
But BSNL and Amazon integration is sooooo sh¡tty that even if one dials 022-30430101 the chargeable number from BSNL… Amazon still things that a BSNL subscriber is calling their tollfree number… AND CALLS FROM BSNL ARE REJECTED🤯🤧

So besides you.. and me.. does no one has beef with Idea/Voda for not processing calls to 180030009027 / 180030001571 ?

There are a zillion BSNL users too here. But none ( @mastervijay @rajrocks ) ever responded even to direct tags regarding this query (of whether they too face issues while dialling out to Amazon CSD from a GSM BSNL connection).

use call me option.

Mobile Guru Mobile Guru
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soyoozms wrote:

@getready It seems, you too had tagged ‘the ghost of Desidime’ about 5-6months after this (@mdzaheer) thread ..in some other… but “exact same issue” thread.

But it seems the ghost is… ummm
https://cdn0.desidime.com/attachments/photos/712042/medium/7933920________the_ghost_of_Desidime.png

Yes, i did stuck_out_tongue
And ghost is bck now after a short break
https://ddime.i...f2

Deal Cadet Deal Cadet
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rajrocks wrote:

use call me option.

Yes Gaaru🙂 … but the issue is… what to do if no internet connectiviry.

In few years.. i think.. 2016, 2015.. they had tie-up even with BSNL. But later that agreement might have broken. Or maybe the 1800 service is from Airtel or Cisco.. who are not in sync with BSNL.

And sorry about the ‘reaction’. I was trying to push 🧡heart💙 but it went to smiling one.

Outbound from BSNL to 022-30430101 / 180030009027 / 180030001571 works?
And from Vi/ Idea network?

Thanks

Budding Star Budding Star
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soyoozms wrote:

Welcome to the jungle😉
From Idea, at-least 022-30430101 ( +912230430101) routes to Amazon’s main system.
But BSNL and Amazon integration is sooooo sh¡tty that even if one dials 022-30430101 the chargeable number from BSNL… Amazon still things that a BSNL subscriber is calling their tollfree number… AND CALLS FROM BSNL ARE REJECTED🤯🤧

So besides you.. and me.. does no one has beef with Idea/Voda for not processing calls to 180030009027 / 180030001571 ?

There are a zillion BSNL users too here. But none ( @mastervijay @rajrocks ) ever responded even to direct tags regarding this query (of whether they too face issues while dialling out to Amazon CSD from a GSM BSNL connection).

I think you know better about bsnl than me.. Surprisingly I’ve not come across this situation so I don’t know much about it, and the only solution is “call me” option in case of this issue AFAIK, which is already said by another dimer.
And you’re thinking me as a co-founder or technician of bsnl, where I’m just a common man who is struggling to cope with bsnl with it’s poor signal even in 2g.
Good luck 👍

Dimer of The Year 2020 Dimer of The Year 2020
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soyoozms wrote:

Yes Gaaru🙂 … but the issue is… what to do if no internet connectiviry.

In few years.. i think.. 2016, 2015.. they had tie-up even with BSNL. But later that agreement might have broken. Or maybe the 1800 service is from Airtel or Cisco.. who are not in sync with BSNL.

And sorry about the ‘reaction’. I was trying to push 🧡heart💙 but it went to smiling one.

Outbound from BSNL to 022-30430101 / 180030009027 / 180030001571 works?
And from Vi/ Idea network?

Thanks

never used these bro.

Deal Newbie Deal Newbie
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my account is blocked so how to open account

Deal Cadet Deal Cadet
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kumarabhi8055480 wrote:

my account is blocked so how to open account

Raj kumar you cannot open (log into) such account, until they want you to.
The OFM, CAP or other teams might temporarily or permanently allow you to access the account.

If too much wilful fraud or policy abuse has been done (by customer or you), then move on with life.
otherwise e-mailing [email protected] or the Concession Abuse Prevention (CAP) team might help (depending on case specifics).

You must first check if you got any e-mail titled “Notice” or “Policy Warning” from them.
If your Amazon account did not have a registered e-mail address in it, then too the messages/e-mails show up directly in the Amazon account too https://www.amazon.in/gp/message?ref_=ya_d_l_msg_center#!/inbox

Now it might be a bit too late to educate on this.
But it is V E R Y important to ALWAYS respond to those Notices with all factual details or what cases happened specofic to the context of the e-mail’s wording.

If a timely reply from the customer (you) is received by them, then the case might be assigned for manual cjecks by the humans.

If no response to the system generated, automated e-mails is received by them (from you) within 3 weeks or so
OR if policy violations or concessions added in your account or ‘exceptions’ created… continue to pile up.
Then revoking account login access is the least they can do.

Depending on the severity of the issues flagged and the linked accounts (as detected by their system)

they can permanently flag the devices, phone numbers, addresses from ever being allowed to own or operate any accounts.

There were cases like when group of people ordered original high end electronics (say: iPhones) but raised disputes and returned counterfeit devices, old devices by fraudulently adding same IMEI as the new phone received.
Or other big ticket frauds too were and are reported to law enforcement and investigative agencies.

Deal Newbie Deal Newbie
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hlw why u blocked my number 

Deal Newbie Deal Newbie
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My balance not received

Deal Newbie Deal Newbie
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my acount has been blocked

Deal Newbie Deal Newbie
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mera account block kiu hua hai sir ji

Hunk Hunk
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me toh bhai kaal happy Holi batane phone Kiya tha. Amazon customer care executive ek dam khush ho gayi. 🙂 Me toh eise call laga deta hun. Koi dost kaa English kamzor hai toh bitha deta hun n laga deta hun apne amazon customer care kaa number. Ek dum chilled wala experience rahta hai. 

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